While it is impossible to live completely free of stress, it is possible to prevent stress as well as reduce its effect when it can't be avoided. {#blank#}1{#/blank#}

Try physical activity

    {#blank#}2{#/blank#} Running, walking, playing tennis, and working in your garden are just some of the activities you might try.

Make time for yourself

    Schedule time for both work and entertainment . Don't forget, play can be just as important to your overall well-being as work. {#blank#}3{#/blank#} Go window-shopping or work on a hobby. Allow yourself at least a half hour each day to do something you enjoy.

Take care of yourself

    {#blank#}4{#/blank#} If you easily get angry and can't sleep well enough, or if you're not eating properly, it will be more likely that you will fall into stressful situations. If stress repeatedly keeps you from sleeping, you should consult a doctor.

{#blank#}5{#/blank#}

    Stress can result from disorganization and a feeling that "there's so much to do, and not enough time". Trying to take care of everything at once can be too much for you and as a result, you may not achieve anything. Instead, make a list of everything you have to do, then do one thing at a time, checking off each task as it is completed. Set out to do the most important task first.

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.{#blank#}1{#/blank#}

1）You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}

2）{#blank#}3{#/blank#} It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3）Talk with the client and discover the best means to resolve his problem.{#blank#}4{#/blank#}In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4）A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5）Create a procedure for recording different types of customer complaints.{#blank#}5{#/blank#}

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

    Some people lie all the time. However, it can be difficult to determine when they are lying to you.{#blank#}1{#/blank#}.

    Make false eye contact

    A person who is lying to you won't make eye contact with you or they make too much eye contact. If a person is lying he may feel you are watching him and he will look down at the floor or away from your eyes. Some people try to stare at you in the face in a deliberate way.{#blank#}2{#/blank#}.

    Avoid using contractions (缩略语)

    The liars will say “I did NOT notice your money”, instead of “I didn't notice your money”. This is an attempt by the liars to be absolutely clear what they mean.{#blank#}3{#/blank#}.

    {#blank#}4{#/blank#}

    Liars often feel uneasy, turn away from the person to whom they are speaking, blink rapidly, smile less and have pitch changes in their tone of voice. They may cross their arms which is a sign of being “closed” or trying not to reveal too much information. They could touch parts of their face, an ear or a nose or play with keys or another item that they have in their hand.

    Provide additional information without being asked for it

    {#blank#}5{#/blank#}. The result is the more complicated the story is, the less believable it will be. You will have the feeling that nothing could be further from the truth.

A. Usually, it ends up making the story a lot less believable.

B. Luckily there are always some indications that can help you recognize liars.

C. Use unusual body language.

D. Behave abruptly.

E. Liars seem to think that by telling their story in detail, you will find it more believable.

F. Liars try to talk the story with their own words using imagination.

G. In this way, they feel like making eye contact will make what they are saying more believable.

    Snowblind—it's a frightening word. Thankfully, it's a condition that is totally preventable.

    Snow blindness is a painful, temporary loss of vision due to overexposure to the sun's UV rays. Essentially, snow blindness is caused by a sunburned eye.

    {#blank#}1{#/blank#} Though it is commonly called snow blindness, the condition can (and often does) occur in the absence of snow.

    The terms “snowblind” and “snow blindness” have become popular because snow is highly reflective of ultraviolet radiation.{#blank#}2{#/blank#} Also, skiing, mountain climbing and snowboarding usually take place at relatively high altitudes, where the sun's UV rays are stronger. Combined, these factors can double your risk of getting sunburned eyes, compared with being outdoors at lower altitudes in the summertime.

    {#blank#}3{#/blank#} Television journalist Anderson Cooper experienced snow-free snow blindness first-hand a few years ago when he spent a couple hours on a boat in Portugal without sunglasses and ended up “blind for 36 hours,” according to his report of the incident.

    Not only can you become snowblind without snow—it can happen without sunlight, too!{#blank#}4{#/blank#} For example, sun lamps can cause temporary “snow” blindness if proper eye protection is not used.

    {#blank#}5{#/blank#} To relieve pain or discomfort from snow blindness, stay indoors and wear sunglasses. Keep your eyes well-moistened with artificial tears. For additional relief, use over-the-counter pain relievers. Be sure to use only pain relievers you know you can take without worry of an allergic reaction. You also may find that placing a cool, dampened washcloth over your closed eyelids is comforting.

A. You don't need snow to become snowblind.

B. It will likely affect those traveling in snowy conditions.

C. To prevent snow blindness on the slopes, wear sunglasses.

D. Sometimes it occurs from mail-made sources of ultraviolet radiation

E. In fact, snow can reflect over 80 percent of the UV rays that fall upon it.

F. Snow blindness is scary, but usually it's temporary, and there are ways to relieve the discomfort.

G. But water and white sand also are highly reflective of the sun's UV rays, thus increasing the risk.

Prepare to Succeed

    People are always thinking about success. {#blank#}1{#/blank#} This thought isn't one that brings them closer, however, because thinking, dreaming or wishing just doesn't get it done.

    {#blank#}2{#/blank#}You may ask, “Why is preparation necessary?”

    The easiest answer to this question is to say that if you are not ready to move forward, then you may just as well keep doing what you have always done.

    Success doesn't come easy. {#blank#}3{#/blank#} Success requires you to be prepared to sacrifice leisure time, or time spent watching television or going out with friends, at every opportunity. Success means you are prepared to do whatever it takes to constantly move the yardsticks （码尺）forward day after day.

    Here is just one quote, from Calvin Coolidge, the 30^th president of the United States, that expresses what preparation is about: “{#blank#}4{#/blank#} It is rather the vital necessity of action today to ensure our strength tomorrow.” This quote can be interpreted to mean that you may have strength or confidence to start on your way right now to move toward your final goal. However, it is also critical that committed action each day builds to help you keep going when obstacles arise or when you just don't feel like you have the interest or energy to stay focused.

    {#blank#}5{#/blank#}That shows you what steps or actions to take, when to take them or what to do if issues, obstacles or other life issues get in the way.

    The bottom line is actually quite clear: You are either willing, able and committed to achieve what you want, or you are simply dreaming or wishing that success finds you.

A. There are no shortcuts （捷径）.

B. Success is getting what you want.

C. Our real problem is not our strength today.

D. Preparation also means that you have a plan or a goal.

E. The best preparation for tomorrow is doing your best today.

F. It is in their brains as they go about daily routines looking for something better.

G. One of the most important parts of personal or professional success is preparation.

    We all have plans to achieve success in life, but what we are lacking is the motivation that keeps us going to put plans into action. Here are the ways that can effectively ease the problem.
    {#blank#}1{#/blank#}

    Just grab a book, especially an inspirational book or a book of success stories. You can learn from others and the story will motivate you to move ahead with your plans. It also makes you re-focus your energy on your goals rather than the problems at hand.

    Think of your purpose.

    {#blank#}2{#/blank#} Your purpose could be to improve the life of others, or help people to do things more efficiently. Thinking of your purpose is an important way to motivate you.

    Talk to a supportive friend.

    Talking to a supportive friend would be able to overcome the problem of lacking motivation. Find someone that you are comfortable with and share your problems with him. {#blank#}3{#/blank#}

    Go through your goals daily.

    Prepare a list of goals that you want to achieve and go through your goals at least once a day. {#blank#}4{#/blank#} By doing this, you refresh your mind with the goals you have set for yourself.

    Do it at once.

    Another way is to get started with what you need to do. {#blank#}5{#/blank#} But by forcing yourself to just do it, you'll probably make progress little by little and without realizing it, you have actually finished the task on hand.

A. Read a book.

B.  See a motivational film.

C. You should have plans to achieve success.

D. After it, you will feel recharged and re-energized.

E. Think of why you want to achieve what you want.

F. Sometimes you don't feel like doing what you want to do.

G. You need to do this even more if you feel down and have no motivation.