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    On the Mediterranean island of Majorca in Spain, the locals are angry. Too late. In the last quarter of 20th century, they obtained profit from foreign visitors wanting to buy up property on their beautiful island. Suddenly, it occurred to Majorca that the island no longer belonged to them. Its 630,000 inhabitants（居民）are increasingly convinced that the 14 million visitors a year are far too much of a good thing. Water is in short supply, pollution is worsening, and there is no affordable housing left for them to buy.

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    Tourism is the world's largest and fastest growing industry. In 1950, 25 million people traveled abroad; last year, it was 750 million. The World Tourism Organization predicts that 1.6 billion people, by 2020, will travel each year, spending over two trillion（万亿）US dollars.

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    The host country may not see many benefits. In Thailand, 60% of the $ 4 billion annual tourism income leaves the country. Tourists arrange by travel companies tend to stay at a big foreign-owned hotels, buying few local products. Mass tourism（团队旅游）usually leaves little money inside the country and most of the money goes to the airlines, the tour operators,and the foreign hotel owners, who are the final winners of tourism.

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    These days the industry's most urgent question may be how to control the flow of tourist. A typical example of this is Italy, where great cultural centers like the Florence and Venice can't handle all the tourists they get every summer. In Florence, it's half inhabitants have to live with the pollution, traffic jam, and crime caused by 11 million visitors a year. Now there is talk about how to solve these problems, like raising hotel taxes, or even changing admission to some public squares. The idea is to discourage at least some visitors, as well as to pay for cleaning up the mess.

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    For many poorer countries, tourism may still offer the best hope foe development. The Vietnamese are doing their best to open up their country. Libya has paid $ 1 million for a study. They all wanted tourists. Yet if something isn't done, tourism seems certain to become the victim of its success. Its effect on the environment is a major concern. For this reason, tourist organizations need to have second thoughts about what exactly they are trying to sell.

    Let's Go Skiing

    Skiing can be a good sport. Here is a list of advice for a new skier. It can also be used by would-be instructors to help you give a beginner the best possible skiing experience.

    The biggest complaint of the complete beginner is cold feet. This is because the boots you are using don't fit. Boots should allow you to shake your toes.{#blank#}1{#/blank#}But, boots should not allow you to turn your foot side-to-side within the boot. If you can turn your foot inside the boot, you won't have a chance to control your skis.

Try several pairs of boots —not every boot marked the same size is actually the same size (even if they are the same brand and model). This extra effort will be annoying, but worth it.

    Probably fitting ski boots are warm. Do NOT wear very thick socks, or more than one pair of socks inside your boots.{#blank#}2{#/blank#} Besides, socks can help here. Bring two pairs of socks for your first outing, a thin pair, and a medium-thick pair. Then choose the socks based on how the boots seem to be fitting. You may even find you wear a thin sock on one foot and a thicker sock on the other because the boots won't match exactly.

    Do NOT wear jeans or sweatpants. You will be falling down in snow and even if it is cold enough to be dry snow, some of it will stick to you and melt. If you get wet, it's over. There's no chance to stay warm. I suggest thick ski pants for beginners. The ski pants will also help keep you warm on the lift. Similarly, your jacket should also be waterproof. It doesn't matter how heavy it is.{#blank#}3{#/blank#}

    Keeping warm isn't so hard. Make sure you read the parts on boots, socks and clothes above.{#blank#}4{#/blank#}Remember to start out warm. When you go out into the cold, you should be a little too warm, not quite sweating but close. If your body is warm but your neck, nose or ears are cold, it is always because you left them uncovered.

    {#blank#}5{#/blank#}If you are sweating a tiny bit, that's fine. If you are sweating a lot, you are too hot. Your sweat will make parts of you very cold, even while other parts are still too hot. To deal with this, don't be afraid of opening your coat, or removing your hat or gloves, for just a minute, or for the day.

A. Keeping warm can be difficult.

B. Getting too hot can be a problem too.

C. Wear heavy boots and socks together.

D. All the clothes you wear must be waterproof.

E. If you can't shake your toes, then your feet will be cold.

F. If you didn't rent your boots in advance, finding a good fit will be a problem.

G. Apart from this, you have to wear the right amount of clothing and keep moving.

    Learn to control your anger

    There are no easy steps to control your anger. The important thing is to allow yourself time to be better at each small step of the way.

Realize the disadvantages of anger

    {#blank#}1{#/blank#} You often hear of people saying that it is OK to let your anger out. But it just feeds anger more as you are focused on it. Realize that you are angry and know that there is nothing positive in being angry.

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    Anger is just a kind of feeling. It often happens in the following situation.{#blank#}3{#/blank#} When you realize that it is a feeling then you know there is something you can do about it. It's not something uncontrollable.

    Learn to be patient

    Patience is one of the best ways to control your anger.{#blank#}4{#/blank#} It allows your mind to clear. You need to recognize the feeling and then step away. As you realize more, you will stay more in control.

Understand yourself

    Have the wisdom to learn about yourself. Let go of your sense of what is right and wrong,should or should not. When you have the wisdom to see things for what they truly are, then   your outbursts of anger will become less frequent as you practice these steps.

    Will you continue to be angry even though you know these steps?{#blank#}5{#/blank#} But just like everything you practice, you will become more skillful at it and you will be able to control your anger better.

A. Wise decisions.

B. Recognize it as a kind of feeling.

C. Of course you will.

D. When you are angry, take a deep breath and step away.

E. We feel we are right, but we have been misunderstood.

F. You must realize that nothing good comes of being angry.

G. Go to tell one of your best friends what has happened to you.

    Q & A

    Question：I have recently got a senior position within my company. One of my new tasks is to make monthly progress reports on my department in front of other senior officials. During my first meeting，I presented and then opened the floor to questions. {#blank#}1{#/blank#} My first reaction was to answer defensively. Later I realized that I shouldn't have felt that way. But how can I keep cool and effectively answer questions in this type of settings?

    Answer：Congratulations on your new position！Presenting in front of your peers(同事) is a hard task in itself，and it becomes much more difficult when a question and answer period is required. Question -and-answer periods are a great way to clarify the message and strengthen key points. {#blank#}2{#/blank#} 

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    When a person is asking a question，show interest and a desire to understand the question by listening and asking for clarification.

    Buy time.

    When facing a hard question，most people can't give an answer immediately. Buy time by repeating the question in your own words. {#blank#}4{#/blank#}These techniques allow you to quickly organize your thoughts as well as to make sure you will be correctly answering the question.

    Suggest a private meeting.

    A one-on-one meeting is a calmer setting than speaking in front of your peers. {#blank#}5{#/blank#}

A. Show your true interest.

B. Restate the question with respect.

C. Some ideas can be quite concrete.

D. There were many difficult questions.

E. It can also be more effective in exchanging ideas.

F. You may also ask for clarification(澄清、说明) on the question.

G. Here are some ideas that can help you prepare for your next meeting.

    Have you promised that you are going to get healthier? Maybe you want to lose weight, get stronger and have more energy. Maybe you are under the doctor's orders to eat right and take exercise more. {#blank#}1{#/blank#} But with so many choices, it can be hard to get started. So here are healthy tips that you can follow.

    Eat right. Healthy eating is harder than before. Now many supermarkets or restaurants are packed with unhealthy choices that cause weight gain and weaken energy. Over time, making poor food choices can cause illness. {#blank#}2{#/blank#} Eat natural and organic foods as often as possible. Cut out the junk food.

    Keep healthy. {#blank#}3{#/blank#} So take exercise at once. Once you get started, you will be more likely to stick to it. Reduce stress. In the US, 77% of people often experience physical stress. {#blank#}4{#/blank#} You can manage stress by taking exercise, getting enough rest and cleaning bad relationships from your life.

    {#blank#}5{#/blank#} Sure, some people are naturally happier than others. But there are things you can consciously do to be happier. And guess what they are all free. So if you want to be happier, there are a few things to do, for example, express thanks, help others, or how to meditate.

A. Sleep well.

B. Choose happiness.

C. Well, those all sound great.

D. But you don't have to be concerned about it.

E. That is not a group you want to be a part of.

F. So tell someone you love how you feel about them.

G. People who often take exercise are generally happier and healthier than people who don't.

    Are you afraid of failure? However, only by overcoming fear of failure can we achieve success in life. Here are some tips on how to remove fear and focus on success:

    Understand that at times you make mistakes. {#blank#}1{#/blank#} Before any of us learned how to walk, we crawled(爬行). We got up, fell down and got up again. We continued the process until we could walk quite well.

    {#blank#}2{#/blank#} Instead, view it as a stepping stone. Make certain that you learn from failure and then use what you have learned in future situations. Refuse to consider failure a character weakness. Doing so will only prevent you from achieving future success.

    Remember that failure has produced many successes. {#blank#}3{#/blank#} Albert Einstein's teacher told him to quit school and said, “Einstein, you will never achieve anything!” Beethoven's music teacher said he was hopeless to become a composer(作曲家). Henry Ford's first two car companies failed.

    Appreciate the benefits of failure. Ralph Waldo Emerson said, “All life is an experiment. The more experiments you try, the better you make.” It's hardly possible for someone to achieve success for the first time he tries. {#blank#}4{#/blank#}

    Believe in yourself. Rather than give up when things don't work out, take it as a chance to build perseverance(坚持不懈). Remind yourself how many failures became successful because they wouldn't give up. {#blank#}5{#/blank#}

A. Don't take failure personally.

B. Work hard and try to avoid(避免) failure.

C. Realize that you are human and humans make mistakes.

D. Believe that you've got what it takes to work through the difficult times.

E. Making the same mistake again can lead to the failure in your future work.

F. Consider how many people in history had failed before they became successful.

G. In other words, your chances of getting things right on the first try are little.