From time to time, we all get a bit down. Maybe we are feeling bad because we're not doing well with our goals. There are many reasons for feeling down, but I'm not able to discuss all of them. {#blank#}1{#/blank#}

    Make a list. Sometimes we are sad simply because we are troubled by all the things we have to do. {#blank#}2{#/blank#} Make a list of the most pressing things you have to do. Thus you're getting things under control. You can see, right in front of you, what you need to do, and that can pick up your mood.

    {#blank#}3{#/blank#} You've made a list, and you still feel puzzled? Well, get started on the first thing you need to do. Once you get into action, you'll feel better. And once you start doing something, you will feel much better than lying around feeling sorry for yourself.

    {#blank#}4{#/blank#} I like Brown Eyed Girl, the Kinks, the Ramones, or an upbeat Beatles tune. You might have your own brand of feel-good music. Whatever it is, let yourself move to the beat. It may just be what the doctor ordered.

    Talk about it. Get a best friend, family member or coworker you can talk to. {#blank#}5{#/blank#} It can also help you work out the reasons you're feeling down.

How to write a business apology letter?

    Drafting a good business apology letter is one of the basic tasks a businessman has to complete{#blank#}1{#/blank#} It can also retain(保留) the customer, and even strengthen your relationship with the customer.

    {#blank#}2{#/blank#} Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.

    Before drafting a letter of apology, you should first consider the reason for the apology{#blank#}3{#/blank#} Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.

    {#blank#}4{#/blank#} 1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.

    Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter{#blank#}5{#/blank#} 

A. Find out if the problem has affected anyone else.

B. A well drafted apology can limit the damage done.

C. Tell the customer that the situation will not occur again.

D. A letter of complaint should be investigated as soon as possible.

E. A good sample letter would take account of the following issues.

F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.

G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.

    We eat in our cars, at our desks, on the go, and in front of the TV. We eat take-out, packaged and prepared meals. Why? Because it fits our not-enough-time-in-the-day lifestyles{#blank#}1{#/blank#} Well, I'm certainly not the first one to think it—or say it—but we all need to slow down.

    Consumer trends around the globe show that over the past three decades people are purchasing more prepared foods at the grocery and eating out more than ever before. It's predicted that we'll spend more at restaurants in the coming years{#blank#}2{#/blank#}However, we're getting less healthy.

    While debates can be seen indifferent media over the food industry's contribution to our growing waistlines and our health problems, the bottom line is this{#blank#}3{#/blank#}We can choose to eat a fast-food lunch on the go. We can throw a frozen meal in the microwave and call it dinner. We can eat without thinking, in front of the tube, at our computers, and while driving a car.

    {#blank#}4{#/blank#}Studies have shown meaningful links between family meals and kids' mental and physical well-being. Eating sensibly doesn't take much time or money, but it does require you to make a conscious decision to do so. Wrapped in endless work, appointments and social activities, we often fail to enjoy a relaxing meal with our families.

    While it can be a challenge to always put healthy eating first, just do your best. Remember that the food you eat has a more significant impact on your health, weight and well-being than almost any other activity you do.{#blank#}5{#/blank#} Every meal made at home—even just once or twice a week—is a step closer to a healthier body and as lower food lifestyle.

A. Our food matches our lives.

B. Treat it with the importance that it deserves, but start small.

C. We're consuming an increasing number of calories.

D. Lunch is the biggest calorie intake when it comes to eating out.

E. Purchase food locally and skip as many packaged items as you can.

F. What we eat, where we eat and how we eat are all under our control.

G. We can devote an hour of the day to enjoying a meal with our families.

注意：每个空格只填一个单词。

    Social media is all about connecting with others. But a new study suggests that too much social media leads to disconnection and loneliness—basically the opposite of what we are led to believe.

    The study, Social Media Use and Perceived Social Isolation Among Young Adults in the U.S, which was published on March 6, 2017 in the American Journal of Preventive Medicine, found that heavy use of platforms such as Facebook, Snapchat, and Instagram was associated with feelings of social isolation (孤独) among young adults.

    Study co-author Brian Primack and his team from the Center for Research on Media, Technology and Health at the University of Pittsburgh surveyed 1,787 U.S. adults aged 19 to 32 and asked them about their usage of 11 social media platforms (outside of work). They also asked participants questions related to social isolation, such as how often they felt left out. The participants who reported spending the most time on social media—over two hours a day—had twice the possibility of social isolation than those who said they spent a half-hour per day or less on the same sites. Additionally, people who visited social media platforms most frequently (58 visits per week or more) had more than three times the possibility of perceived social isolation than those who visited them fewer than nine times per week.

    According to Tom Kersting, psychotherapist and author of Disconnected, the key to understanding these results lies in our understanding of "connections." "Humans are social-emotional beings, meaning that it is in our DNA to be connected, face-to-face, with other humans," he told Reader's Digest. "Although people think being on social media all the time makes them 'connected' to others, they are actually 'disconnected,' because the more time one spends behind a screen, the less time one spends face-to-face."

    "Part of the issue of loneliness is that the majority of people who use social media aren't just posting, they are also viewing," Kersting continued. "They are spending a lot of time looking at everyone else's posts, where they are, where they are going and what they are doing. Then everyone else's 'perfect' life experiences cause them to have feelings of being left out, of being lonely."

    So what's the answer? It's simple, says Kersting—although it does involve a significant amount of will power. "To solve this, what you should do is resist the temptation (诱惑) to look at everyone else's life. Just focus on your own life, where you're going, what you are grateful for, and what you want to accomplish in this world. Then go out and do it and stop wasting so much time comparing."

注意：每个空格只填1个单词。

    Ants: master cooperators

    Millions of ants live together in a colony, but they don't compete, get confused, or become disorganized. They behave in an amazing orderly manner at all times. Some scientists refer to ants as 'super-organisms' because they live in such highly organized societies that work together to survive. The way ants live and work together has made them one of the most important creatures on the planet.

    Ants, like bees, belong to a class of eusocial insects. Eusocial insects are broken into groups within their community, and each group has a special job to do depending on the needs of the community. There are three basic groups in an ant colony: queens, soldiers, and workers. Queens are the largest ants, and their only job is to reproduce—they lay all of the eggs that will eventually become soldiers and workers. Soldiers are responsible for protecting the colony and finding new places for nests. Worker ants have many jobs within the community, including caring for the eggs and young ants, hunting for food and maintaining the nest.

    Some scientists are studying how ants can lead to a better understanding of labor issues, social class, and the use of nature resources in human communities. Ants have had millions of years of practice in working together to survive and grow. For a colony to function successfully, ants have to cooperate, from which people can learn a lot. Researchers hope that gathering information about how ants live together in communities can help people learn to cooperate and compromise with each other.

    However, others argue that there are fundamental differences between ants and humans that mean human societies are unlikely ever to attain ant-like levels of collaboration. For example, ants in a colony don't compete with each other. When they are short of food in the colony, some worker ants automatically become 'feeder' ants and feed others with the food in their stomach, regardless of their usual job. When the food supply is replenished, they become worker ants again.

    In addition, ants are able to work together without a leader giving them directions. Despite their names, queen ants are not leaders. Instead, ants find out what they need to do from their sense of smell. Research on harvester ants pass each other, they pick up a chemical smell which tells them what the other ant is doing. The number of ants they pass doing a particular job determines what they need to do. It is a form of communication, but unlike human communication it has no content; it is just based on numbers.

    While ants undoubtedly have a great deal to teach us about organization and the structure of networks, those searching for a greater understanding of human behaviour and morals may need to look somewhere.

    Main {#blank#}1{#/blank#}

    They live together in colony without competitions, {#blank#}2{#/blank#} or being disorganized

    The way they work together for {#blank#}3{#/blank#} living in highly organized societies makes them unique on the planet.

    Three groups, including queens, soldiers and workers in an ant colony have a special job, {#blank#}4{#/blank#} the needs of the community {#blank#}5{#/blank#} of studying ants.

    It helps people understand labor issues, social class, and the use of natural resources better

    Ants are {#blank#}6{#/blank#} in working together to survive and grow, helping people run the communities smoothly

    It helps people learn to cooperate and {#blank#}7{#/blank#} with each other

    Differences between ants and humans

    For {#blank#}8{#/blank#} of food some worker ants automatically become "feeder ants {#blank#}9{#/blank#} ants, humans have leaders giving people directions

    Suggestion

    Researchers should have different {#blank#}10{#/blank#} in understanding human behaviour and morals.

    Directions：Read the passage carefully. Fill in each blank with a proper sentence given in the box. Each sentence can be used only once. Note that there are two more sentences than you need.

    Most parents know that they need life insurance. But many would rather have a root canal than shop for the best life insurance policy.

    “People don't think about, What will my family do if I am gone and not earning a living?'” says Peter Katt, a fee-only life insurance adviser.“ The whole point of this kind of planning is to provide the family with maximum flexibility so they're not stuck.”

    Planning for your death is not a cheerful topic. Too often, parents make a quick decision, ignoring important considerations. Among their mistakes one is that they do not buy enough life insurance. {#blank#}1{#/blank#}“They don't think that the person who is not bringing in an income needs life insurance,” says Greg Daugherty, executive editor of Consumers Union. But if that person dies, the other parent can't stop working and usually has to pay someone to help care for the family.

    {#blank#}2{#/blank#} Katt recommended that one young couple should buy $3 million for the husband who earns $100,000 a year and $1 million for the stay-at-home wife.

    At the same time, many families rely on employer-provided life insurance, but employer-provided coverage is rarely sufficient to support your family. Many employer-provided policies provide a death benefit of $10,000 to $25,000—barely enough to cover your funeral expense. Some employers provide a year's salary, but that may also fall well short of the amount your family would need to maintain its standard of living.

    Some employers let workers buy group life insurance through payroll deductions. They may be a good deal for workers who have health problems that would disqualify them for an individual policy. But if you're young and healthy, you may be able to get a better rate on your own.

    Another drawback is that if you leave your job, you may not be able to take your insurance.“ Given the job market, most of us are not absolutely certain that our jobs are secure,” Daugherty says.“{#blank#}3{#/blank#}”

    On the other hand, some families buy too much insurance. Not everyone needs life insurance. Some people buy life insurance for babies, which is unnecessary, unless the baby is a child model who is supporting the family, Daugherty says: The purpose of insurance is to replace the income that a family has been relying on. Single people and those who have no children to care for usually don't need life insurance.

    Katt says a man with substantial savings in stocks and bonds and other sources of income recently asked him how much life insurance he needs.“ I said none,” Katt says. “{#blank#}4{#/blank#}”

A. There are people who don't need life insurance but have it and many more people who need it but are woefully uninsured.

B. Families don't always insure a parent who is staying home to care for the children.

C. Most people put off buying life insurance for any number of reasons if they even understand it.

D. Even if you have a lot of insurance at work, it makes sense to have some more insurance on your own.

E. If you fall seriously ill of suffer significant injury later, it will make it tougher to get that kind of policy, if any at all.

F. To make insurance more affordable, you may not need to buy the same amount of insurance for both parents.