题型:任务型阅读 题类:常考题 难易度:困难
贵州省思南中学2017-2018学年高二下学期英语期中考试试卷
How to write a business apology letter?
Drafting a good business apology letter is one of the basic tasks a businessman has to complete It can also retain(保留) the customer, and even strengthen your relationship with the customer.
Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.
Before drafting a letter of apology, you should first consider the reason for the apology Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.
1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.
Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter
A. Find out if the problem has affected anyone else.
B. A well drafted apology can limit the damage done.
C. Tell the customer that the situation will not occur again.
D. A letter of complaint should be investigated as soon as possible.
E. A good sample letter would take account of the following issues.
F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.
G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.
Kinds of friendships
There are many different kinds of friendships to distinguish.If people are honest with one another and clearly define(界定)which kind of friendship they have,they can avoid a lot of misunderstanding.And if people can learn to move on from a relationship that is over,they will be better off.
Then,what are the different kinds of friendship?Well,the first kind is the social friend.This is the kind of friend that people have most of.This kind of friend isn't someone who you hang out with all the time or live with,but you know them and associate with(与…交往)them at a bar,store or some other public places.They're nice to talk to when you see them and are usually good for a laugh.However,they are not good to talk about a problem with.
The second kind is the counselor(顾问).This is a friend you go to when you need advice or just someone to listen.You value their wisdom or at least the fact that they are good at listening to you.You can tell this kind of friend almost anything without fearing gossip(闲言碎语).They are the kind of friend you can trust but you just don't hang out together,unless you want to talk about something important.
The third kind is the fun boy/girl.This kind of friend can usually be counted on to go somewhere with you at a moment's notice.They like hanging out with you whether you're going to a store or a bar or wherever.They're good tension relievers because you know you're just going to have a good time.This kind of friend isn't someone you go to for advice;in fact you shouldn't affect your relationship by getting serious about something.They're trustworthy and you know they aren't going to gossip about what you do together.Don't expect anything else from this kind of friend; just have a good time.
The fourth kind of is the work friend.This is the friend you have at work.You interact(交流)at work only.This may include having a break together,maybe even shopping with them or running an errand(差使)during lunch or after work.They're usually not good to get advice form but on some occasions things might be discussed and you might give each other advice.Mostly you talk about the job.
The last kind is the lifetime friend.This friendship is very rare and usually is found in marriage relationships. This kind of friend is all the above rolled into one.
Kinds of friendships | ||
Introduction | ※You will not{#blank#}1{#/blank#}your friends if you clearly define your friendship. ※It is good for you if you can recover from a(n){#blank#}2{#/blank#}relationship soon. | |
Different kinds of friendships | The social friend | ※You associate with this kind of friend in some{#blank#}3{#/blank#}places. ※You can have a good time in talking with such friends,but you'd better not{#blank#}4{#/blank#}problems with them. |
The counselor | ※This kind of friend is someone you seldom hang out with but you can always{#blank#}5{#/blank#}them about your problems. ※They are good{#blank#}6{#/blank#}and can keep a secret. | |
The fun boy/girl | ※This kind of friend can make you{#blank#}7{#/blank#}by going somewhere with you. ※Though they are{#blank#}8{#/blank#},you'd better associate with them just for fun. | |
The work friend | ※This kind of friend is for you to interact with just at work. ※The main{#blank#}9{#/blank#}of your talk is the job. | |
The lifetime friend | ※This kind of friend{#blank#}10{#/blank#}the main qualities of those friends mentioned above. |
It is now mandatory(强制) for drivers or passengers to wear seatbelts while in a car in all states. In addition, it is also mandatory for kids of be in some kind of specialized car seat. Given the strict requirements in other vehicles, why don't buses have seatbelts?
The main answer, at least for school buses, is that seatbelts do not make school buses safer. Overall, traveling on school buses is the safest way to travel—40 times safer than riding in a car—with only a handful of deaths occurring to passengers on school buses every year. The seats on the school bus are placed very close to each other and have high backs that are thickly padded. As a result, in an accident the students would be propelled forward a very short distance into a padded seatback that in a way is like an airbag. In addition, the fact that people sit high off the ground on school buses also makes it safer to travel on them.
While school buses feature high backed seats and elevated seating locations, the same cannot be said of city buses. However, from a practical angle, there's little need to require seatbelts on city buses. Although the design of the modern low—floor city bus is less safe than the design of school buses, the fact that city buses rarely travel at speeds greater than 35 miles per hour means that any collision is likely to be small, Also, given that most trips on city buses are short and that many trips have standing passengers, the presence of seatbelts will make even less of a difference.
Another answer why buses do not have seatbelts is cost. It is estimated that adding seatbelts to buses would add between $8,000 and $15,000 to the cost of each bus. In addition, seatbelts would take up room currently used as seats, meaning that each bus would have fewer seating places. The additional room in the bus taken up by seatbelts would mean that bus fleets would have to increase by as much as 15% just to carry the same number of people. Such an increase would be especially difficult in cities that experience overcrowding on their vehicles.
Regardless of whether their passengers have seatbelts, all buses provide seatbelts for drivers and most bus companies make their drivers wear seatbelts in order not to be influenced by a collision.
Why don't buses have seatbelts? | |
Topic | Everyone is {#blank#}1{#/blank#}to wear their seatbelts in a car while no seatbelts are provided for passengers on buses. |
{#blank#}2{#/blank#} | School buses: ●Seatbelts make no{#blank#}3{#/blank#}.in improving the safety of the school bus. ●Traveling on school buses is safe thanks to their seats with high padded backs, which can{#blank#}4{#/blank#}the students from danger because they are propelled forward into them in a collision. ●Sitting high off the ground on school buses also {#blank#}5{#/blank#}to the safety |
City buses: ●Their low traveling speed reduces the risk of a collision ●City buses tend to travel a short {#blank#}6{#/blank#} ●Many passengers stand while on a city bus, making seatbelts {#blank#}7{#/blank#} | |
●Fixing seatbelts on buses can{#blank#}8{#/blank#} in an increase in cost. ●Seatbelts can also limit the number of seating places by{#blank#}9{#/blank#} room on a bus. ●As a result, an increasing number of bus fleets are required to carry the same number of people. | |
A rule | All buses provide seatbelts for drivers, who should wear seatbelts to{#blank#}10{#/blank#} the impact of a collision. |
Changes that will help you get more done than ever before
Win tomorrow today. All it takes is setting aside five minutes every evening before you end your work to establish the one goal you will accomplish tomorrow. Sometimes, the hardest part of getting things done is deciding which thing to work on first. If this decision making has to happen first thing in the morning, it can create a block to progress, which is no way to start your day. By giving yourself a head start the night before, you're allowing your most productive work hours-in the morning—to be used to the fullest by not having to wonder about on choose what you'll work on first.
Having a morning routine is one of the best things you've done for yourself. It not only helps you set your day up to be successful by gaining great power first in the morning, but it also allows you to guarantee that you are going to get a set number of things done right away. This way, no matter what your day brings, you should keep in mind that your health and nutrition are the most important. Your morning routine includes a workout, drinking water, meditation(冥想), and ensuring you get the nutrients you need to perform at a high level all day.
One of the common mistakes people make is to focus entirely on whatever task is next on their list and promise not to move or pause until it's done. Tasks will expand to the time assigned. Instead, try to be inspired from successful people and setting up timed periods for both focused work and breaks. Establishing sections where you have a set amount of focus time followed by a set amount of refresh time prevents you from being distracted(注意力不集中的)and helps you make great progress on the tasks and projects you're working on.
Being extremely future-focused and ambitious is great, but if you're always moving from one task to another, you could be missing out on a big growth opportunity. In order to learn what's working and what's not working, you need to spend time reflecting. Set aside some time at least every 10 days to reflect on the good, the bad, and everything in between. When you can identify what's working, you'll know what to double down on. You'll also be able to identify the things that are holding you back from getting where you want to go, and to think out solutions for those struggles in order to remove them in the future.
If you really want to get more done, you have to stop focusing on what you can't do, and start focusing on everything that's going right. Being grateful will not only increase your happiness factor, it will also make you more productive. When you have a positive attitude and take time out to recognize everything you have to be grateful for, you're able to focus on the many things you have accomplished, you're more likely to make progress and get more done.
“ Changes that will help you get more done than ever before | |
Plan in {#blank#}1{#/blank#} | Set aside five minutes every evening to establish the one goal you will accomplish tomorrow. It will block your progress if you decide what to do first and what to do next the next morning. It can make your time be{#blank#}2{#/blank#} used by giving yourself a head start the night before. |
Adjust your morning routine | It helps you set your day up for {#blank#}3{#/blank#} by gaining great power first in the morning. It also allows you to guarantee that you are going to get a set number of things done right away. No matter how you arrange your day, the most important thing is your health and {#blank#}4{#/blank#} |
{#blank#}5{#/blank#}work into sections | •Take {#blank#}6{#/blank#} from successful people and set up timed periods for both focused work and breaks. •Establishing sections helps you{#blank#}7{#/blank#} distractions and make great progress on the tasks and projects you're working on. |
Make time for 10-day recaps (重述要点) | •You need to allow {#blank#}8{#/blank#} time to learn what's working and what's not working. •Set aside some time at least every 10 days to reflect on things whether they are good or bad. |
Be thankful | •{#blank#}9{#/blank#} what you can't do and focus on what you can do. •Being grateful will make you feel {#blank#}10{#/blank#} and increase your productivity. |
Why Is Recycling Important?
When you throw things away, you might be very glad to do it. Unfortunately, that's not the end of the story. The things we throw away have to go somewhere-usually they go off to be buried underground in a landfill (垃圾填埋) or burnt in an incinerator (焚化炉). Landfills can be terribly polluting. They look awful, they smell terrible, they take up space that could be used for better things, and they sometimes create harmful soil and water pollution that can kill fish in our rivers and seas.
One of the worst things about landfills is that they're wasting a huge amount of useful material. It takes a lot of energy and a lot of resources to make things, and when we throw those things in a landfill, at the end of their lives, we're also saying goodbye to all the energy and resources instead of burying it in landfills. That certainly has advantages: it reduces the amount of waste that has to be buried and we can get useful energy from it. But it can also produce harmful air pollution, and burning almost anything adds to the problem of global warming and climate change.
The trouble is, we're all in the habit of throwing things away. In the early part of 20th century, people used materials much more wisely-especially in World War Ⅱ, but in recent decades we've become a throwaway society. We tend to buy new things instead of getting old ones repaired. A lot of men use single-use razors (剃须刀), for example, instead of buying reusable ones, while a lot of women wear single-use stockings. Partly this is to do with the great convenience of throwaway items. It's also because they're cheap. But wasteful period in our history is coming to an end.
We're finally starting to realize that our lifestyle is creating problems for future generations. Earth is soon going to be running on empty if we carry on as we are. Americans have a much richer life than almost anyone else on Earth. What happens when people in developing countries such as India and China decide they want to live the same way as us? According to the environmentalists, we'd need two Earths to satisfy all their needs.
Why Is Recycling Important | |
Ways to deal with rubbish | •Bury rubbish underground in a land fill. •{#blank#}1{#/blank#}rubbish in an incinerator. |
Disadvantages of the landfill | •It looks terrible and smells bad. •It {#blank#}2{#/blank#} too much space which could be put to better use. •It pollutes soil and water. •Large amounts of{#blank#}3{#/blank#} materials are wasted. |
The advantages and disadvantages of burning rubbish | •The waste that needs to be buried is {#blank#}4{#/blank#} after burning. •It can{#blank#}5{#/blank#} useful energy. |
•It causes air pollution. •It has a bad {#blank#}6{#/blank#} on global warming and climate change. | |
The problem | •People are used to {#blank#}7{#/blank#} things away. •Both men and women prefer single-use products because they are {#blank#}8{#/blank#} and more convenient. |
The writer's concern | •The lifestyle of Americans now will create a {#blank#}9{#/blank#} for future generation. •If people all over the world {#blank#}10{#/blank#} their lives in the same way as Americans, the Earth will be ruined very quickly. |
试题篮