题型：任务型阅读 题类：常考题 难易度：困难
贵州省思南中学2017-2018学年高二下学期英语期中考试试卷
How to write a business apology letter?
Drafting a good business apology letter is one of the basic tasks a businessman has to complete It can also retain(保留) the customer, and even strengthen your relationship with the customer.
Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.
Before drafting a letter of apology, you should first consider the reason for the apology Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.
1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.
Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter
A. Find out if the problem has affected anyone else.
B. A well drafted apology can limit the damage done.
C. Tell the customer that the situation will not occur again.
D. A letter of complaint should be investigated as soon as possible.
E. A good sample letter would take account of the following issues.
F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.
G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.
{#blank#}1{#/blank#} This was not because the woods and fields were always far away, but because they were too far from the city to permit people to make a day trip between morning and nightfall.
{#blank#}2{#/blank#} He decided to turn his little school house into a dormitory for the summer holidays. Anyone who brought his sleeping bag and cooking equipment along could stay there for a very small quantity of money. The idea was a success. A few years later, the school house was much too small to hold the many young people who wanted to stay there. {#blank#}3{#/blank#} This was the first hostel(青年招待所).
Today, young students and workers of every country can meet in the hostel and get to know each other. When young people arrive at the hostel, they have only to show their cards of membership in a hostel organization in their own country. {#blank#}4{#/blank#}
Often, at the evening meal, a group of boys and girls from various parts of the country or world will happen to meet at the same hostel. They may put their food together and prepare a dinner with many kinds of dishes. Sometimes a program will be organized after the meal with dances, songs, or short talks followed by a question period. {#blank#}5{#/blank#} For this reason, a few weeks spent ‘hostelling' can be just as useful a part of one's education as classes in school.
A. In 1970, a young German school master had an idea which changed this situation. B. People could stay in the hostel if they brought enough equipment with them. C. One can learn a lot about other places, just by meeting people from those places. D. As a result, a dormitory was set up in an old castle nearby. E. For years, children in the industrial areas of Europe seldom left their cities to see the beauties of the countryside. F. More and more young people went to the hostel for summer holidays. G. This card will permit them to stay in a hostel all over the world for very low prices. |
Moving into a new home in a new neighborhood is an exciting experience. Of course, you want to make sure that you become an accepted and valuable part of your new neighborhood. The easiest way to accomplish this is to make sure you conduct yourself as a good neighbor should.{#blank#}1{#/blank#}
Perhaps one of the most important things you can do as a good neighbor is to keep your property(房产) neat, clean, and in good repair. {#blank#}2{#/blank#}By choosing to keep the outside of the home in great shape, you will help to improve the look and feel of the area.
Second, take the overall appearance of the neighborhood seriously. When going for a walk. Take along a small garbage bag. {#blank#}3{#/blank#}This small act will let your neighbors know that you care about the area.
{#blank#}4{#/blank#} If a neighbor is going to be out of town, offer to collect mail and newspapers. If a neighbor suffers an illness, offer to do the grocery shopping. Let them know you are there to help in any way this acceptable, while still respecting the privacy of your neighbor.
{#blank#}5{#/blank#}By following the basic rules of respecting others, taking care of what belongs to you, and taking pride in the appearance of the neighborhood in general, you will quickly become a good neighbor that everyone appreciates.
A. In general, keep an eye on their property while they are gone. B.A good neighbor is also one who likes to help out in small ways. C. Being a good neighbor is more or less about considerate behavior. D. Sometimes neighbors may go to the supermarket together to do shopping. E. Should you come across waste paper thrown out of a passing car, pick it up. F. People tend to lake pride in keeping everything in their street fresh and inviting. G. Here are a few tips to help you win over everyone in the neighborhood quickly |
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