题型:任务型阅读 题类:常考题 难易度:困难
贵州省思南中学2017-2018学年高二下学期英语期中考试试卷
How to write a business apology letter?
Drafting a good business apology letter is one of the basic tasks a businessman has to complete It can also retain(保留) the customer, and even strengthen your relationship with the customer.
Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.
Before drafting a letter of apology, you should first consider the reason for the apology Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.
1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.
Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter
A. Find out if the problem has affected anyone else.
B. A well drafted apology can limit the damage done.
C. Tell the customer that the situation will not occur again.
D. A letter of complaint should be investigated as soon as possible.
E. A good sample letter would take account of the following issues.
F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.
G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.
Unless you're one of the lucky few who already know what their passion is and what they really enjoy, you will be spending a lot of time trying new things and figuring out what you're good' at and what you like. Don't be afraid to try new things and fail in them; failing builds character. You have a lot of growing up to do in your 20s, a lot of self-examination and exploration. Use this time wisely to get to understand yourself as best as you can — not that you won't change as you continue to get older, but it's definitely a time of discovery, getting to know yourself and what you want in this world and what you have to contribute in the world.
Life is about change; don't go against it and just go with it. Learn from your mistakes and grow. Let go of things you can't change. Sometimes change will be so painful that you will want to tear your heart out, but you'll be okay if you just hang on and know that no matter what happens, you will be alright. Win, lose or draw, life will go on and you'll get another chance to start your life over if things haven't gone according to your plan.
Nothing lasts forever. Enjoy every moment that you have. Enjoy life and practice being present at the moment because time goes by extremely fast. There will be both good and bad times. The bad thing about ups is that there are always downs. It's important to really enjoy the good moments in life because you'll need those memories to reflect back on when the bad times come. The first 10 years after high school go by at a really high speed and before you know it you're 28 and wondering how the time has escaped you.
Choosing a life partner is hard. Relationships in general are hard, not just romantic ones but friendships, and family relations as well. Stay in touch with people who you really care about and who really care about you. Make an effort to stay an active person in their life if you really care. You will not have as many close friends as you get older and you will probably lose some friends as well. Remember that it is okay because not everyone who comes into your life is meant to stay forever; let them go and try their best to love the people who are still in your life.
Happiness, love and confidence come from within. Life is what you make of it and what you put into it. You can create whatever life you want, and if you create that life and it doesn't work for you any more, guess what? You can create a whole new life that does work. You may not have a choice in things that happen to you but you have a choice in how you react—to them. Try to stay positive no matter what life throws at you and get through the tough times by talking to friends, family and an adviser if you need to.
Things nobody tells you while you grow up | |
You're going to spend a lot of time {#blank#}1{#/blank#} things. | • Try new things and fail in them with no {#blank#}2{#/blank#} because failing builds character. • Use your 20s wisely to know yourself as best as you can. |
Assume change will come. | • Don't {#blank#}3{#/blank#} change. • Another change will come to {#blank#}4{#/blank#} your life if things haven't gone according to your plan. |
Time is a {#blank#}5{#/blank#} resource. | • Make an enjoyment of every moment because time {#blank#}6{#/blank#} • Good memories help you go {#blank#}7{#/blank#} bad times. |
Relationships don't come easy. | • {#blank#}8{#/blank#} people who you really care about and who really care about you. O Let someone go' and love those who {#blank#}9{#/blank#} |
You get what you put in | • Choose the way you react whatever happens to you. • Stay positive and turn to others if {#blank#}10{#/blank#} |
What is style? Style is the special visual paradigm centering on the visual symbol system. It is contained in the materialized products of daily life such as fashion, borne, architecture, horticulture; and environment. It is reflected in the creation of cultural products including literature, films and music. It is still a way of behavior and life that expresses specific customs. To sum up, style is not only the core of cultural products with visual, melodic, literal and abstract symbols, but also a way of life.
The style of China means the expression of Chinese elements. Chinese elements are the inheritance(传承)of cultural genes. The style of China relies on thousands of years of cultural accumulation(积累). It should not be limited to objects. It is supposed to express the Chinese cultural concept of Confucianism and Taoism. It must reflect the specific views of man and nature, man and objects as well as man and social relations.
The style of China ought to be oriented towards the world. It did influence the world. Silk and ceramics were the main products traded along the Silk Road. They contained rich Chinese culture. The thousand-year-old Silk Road spread the style of China to the West. And the craze for Chinoiserie(中国艺术品)was a popular fashion in European society at that time.
The style of China is the reproduction and variation of cultural genes. It is the inheritance along with innovation.
The style of China is duty-bound to select as always silk, bamboo, wood, stone clay, glass and porcelain. Meanwhile, the materials in modern industrial era like meats, glass and cement should be fully used. Besides, it is necessary to continue the concept of interactive space planning between man and nature and between man and man. It also needs to explore such new spaces as digitization, the Internet, virtual reality and artificial intelligence.
The style of China must show the transformation and promotion from Chinese manufacturing to Chinese creation. It relies on the manufacturing power and the industrial strength. The style of China presents to the world the image of a large industrial producer and a birthplace of global creativity.
The style of China represents not only the reconstruction of objects, but also the renewal of Chinese value system.
The style of China ought to rely on rich historical heritage(遗产), draw on strengths of others and keep up with the times. It should focus on the life of the general public, the world and the future.
Parts |
Paragraphs |
Main idea |
Key information |
1 (style) |
1 |
what style is |
● a special visual paradigm ● {#blank#}1{#/blank#} in both materialized and cultural products ● a way of behavior and life |
2 (Chinese style) |
2 |
the {#blank#}2{#/blank#} of Chinese style |
● the expression of Chinese culture elements {#blank#}3{#/blank#} over thousands of years. ● not only objects, but also cultural concept |
3 |
{#blank#}4{#/blank#} oriented |
● once influenced the world with silk and ceramics along the Silk Road |
|
4-7 |
not only inheritance but also innovation |
● {#blank#}5{#/blank#} products like silk and porcelain should be selected ● Modern {#blank#}6{#/blank#} and concept should also be used. ● from “made in China” to “{#blank#}7{#/blank#} in China” ● reconstruction of objects {#blank#}8{#/blank#} renewal of value system |
|
8 |
{#blank#}9{#/blank#} |
● traditional, open and {#blank#}10{#/blank#} ● life-focused on the public, world and future |
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