When it comes to the Internet, passwords which people often use are under fire. {#blank#}1{#/blank#} Research has shown that passwords are not a very good way to protect sensitive information.

    People would use some random characters, numbers and symbols. Furthermore, a unique password would be used for every site or application the user uses. Unfortunately, the more complex they become, the more people are likely to forget their passwords. The longer the passwords are, the more easily forgotten they are.{#blank#}2{#/blank#} 

    Google is trying to kill off the password on Android devices by introducing the Trust API, which does what simple passwords cannot. It gives developers a framework for securing their applications using a number of security systems and metrics (指标)on the device. A Trust Score will be generated based on the metrics the device gathers. {#blank#}3{#/blank#} 

    The Trust Score will be generated based on both metrics like your device location, face scanning, fingerprint and so on. Taken one at a time, these metrics arc not secure. But taken together, these metrics will help define the real "you".

    {#blank#}4{#/blank#}  This summer, Google will be running tests with some banks to see if Trust API meets their needs before rolling out to all developers later this year. It may take another year for apps and popular sites to start using the Trust API.

    This is a pretty exciting change. Passwords have been around for long and although the security of systems has been improved, the convenience of systems hasn't been improved much. {#blank#}5{#/blank#}  Maybe that never-ending conflict between security and convenience will be able to take a break once the Trust system comes out.

A. Google appears to have the best of them.

B. Actually it's been under fire for a long time.

C. People tend to care more about its advantages.

D. Google has already been testing this on the real world.

E. Google has proved that the system is more convenient.

F. Therefore, they use the same password for each application.

G. It'll allow or refuse your application based on your trust score.

    Being organized is an important skill for school and life．When you're well organized, you can stay focused，instead of spending time hunting things down．

    {#blank#}1{#/blank#} For schoolwork, it means having one notebook or place where you store all your assignment，so you know what you have to do and when. Keeping all your school work neat and in a specific place—these are the main parts of organization.

        For home stuff, being organized means having a place to put your things and putting them back as you go. {#blank#}2{#/blank#} It means keeping your schoolbag，your shoes, and your clean underwear in the same places so you always know where to find them.

    Planning is part of being organized, too. {#blank#}3{#/blank#} Calendars，lists，and schedules can help you plan. You can buy or draw a calendar and keep it near your workplace. Making a schedule or “to-do” list for yourself is a good idea. Looking at your list helps you keep track of what you need to do. {#blank#}4{#/blank#} Check off things when you've done them. Use your list to help you decide which thing is the most important to work on first.

    {#blank#}5{#/blank#} But once you're organized，it feels great．The less time you spend hunting around for things or panicking about homework，the more time you have for better things，like reading a good book or playing.

A. Planning means deciding what you will do and when you will do it.

B. First，you should get your schoolwork organized.

C. Add new things as you get assignments.

D. You will benefit a lot from a good habit.

E. What does it mean to be organized?

F. It takes some extra efforts to organize yourself and your stuff.

G. It means hanging your coat up instead of dropping it on the floor or throwing it on a chair.

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. {#blank#}1{#/blank#}.

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}.

    {#blank#}3{#/blank#}.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. {#blank#}4{#/blank#} In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. {#blank#}5{#/blank#}.

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

    Did you ever tell somebody about something that had happened at work or school that day? If so, you were reporting that event．You may think being a reporter means simply getting one's facts straight and telling a story that's of broad, general interest{#blank#}1{#/blank#}

    To be a good reporter, you need to be able to read, write, speak and listen effectively{#blank#}2{#/blank#}So making your communication skills the best they can be is quite important if you want to be a good reporter．Keep a notebook or a journal, and remember to practice noting down what happens, whenever and wherever it happens．

    In addition, you should obey the following rules{#blank#}3{#/blank#}When an issue is debatable, do your best to cover both sides．Don't assume things, and never make up details; reporters are supposed to seek and report the facts．Lying, making up stories or quotes, or misquoting someone will damage your credibility(信誉)．

    {#blank#}4{#/blank#}As a reporter your job is to report the facts so that others can form their own opinions．Make sure you present all the important details without twisting them to your own viewpoint．

    Generally, a story starts with who, what, where, when, why and how．Build details from there, beginning with the most important information and ending with the least important．By including the most important information first, you allow your editor to cut the back of the story if it runs too long{#blank#}5{#/blank#}You can report on current events, or you can do feature stories, which are usually of a more general interest．

    Carry a camera and a tape recorder so that you have them on hand whenever you need them．Be prepared to turn over your notes．Your news publisher may want to check your information before publishing it．

A. Strive(奋斗) for accuracy.

B. Reporters should practice noting down whatever happens.

C. You also need to be able to ask good questions.

D. Send out stories you find interesting.

E. End with some important information

F. Avoid expressing personal opinions.

G. But actually it's not so easy.

    With modern technology, much written communication tends to focus on the keyboard, but handwriting is still a necessary and important skill.{#blank#}1{#/blank#}Here are some tips for you to improve your handwriting.

    Examine Your Handwriting

    {#blank#}2{#/blank#}Look through your writing to decide what makes it difficult to read or what makes it unattractive. Perhaps you write your letters too small. Check on spacing of letters and words, and proper formation of letters. If your letters are small, put more effort into writing larger letters. If certain letters trip you up, practice those letters separately and within words.

    Write Correctly

    Positioning and technique play a role in how your handwriting looks. Hold the pen between your thumb and first two fingers so that it rests against your fingers. Hold it firmly enough to control the tip but not so hard that it hurts your fingers. Lighter pressure on the paper helps you create smooth lines and focus on your letter formation.{#blank#}3{#/blank#}

    {#blank#}4{#/blank#}

    Letters are formed from several basic strokes(笔划). Practice those strokes separately to get your hand used to forming them. Strokes found in letters include vertical lines, horizontal lines, and circles. Build on those to practice specific letters.

Write for a Purpose

    Teach young children handwriting in meaningful contexts. Use that same idea by picking up a pen to write lists and notes by hand instead of typing. Keep a journal daily with slow, correct strokes.{#blank#}5{#/blank#}These true and sincere writing opportunities make the practice meaningful.

A. Build on Basics.

B. Practice makes perfect

C. Focus on improving your correctness instead of speed

D. Writing at a slower speed also helps you focus on letter formation

E. Put a handwritten letter in the mail to surprise a friend or a relative

F. Handwriting requires your brain, eyes and hands to work together to form letters.

G. Before you can improve your handwriting, you need to know where you're falling apart.

Finding time for yourself

    Few people, these days would disagree with the theory that it's vital to take time for yourself. Creating some space for enjoyment and restoration each day or at least every week, is a win-win proposition. It'll make you both happier and more effective in fulfilling your responsibilities at work and home. {#blank#}1{#/blank#}. Here are some useful suggestions.

    Don't wait until it feels right. {#blank#}2{#/blank#}, so you want to tell yourself that you'll only relax once everything is under control. But since both work and family life generate an infinite number of to-dos, that strategy is doomed (注定要失败的). As time-management writer Laura Vanderkam points out, it's far more useful to learn to tolerate the discomfort of knowing your email inbox is filling up, or that the living room is still a pigsty.

    {#blank#}3{#/blank#}. It's all too easy to fill 'me time' with things you think you should enjoy, above all exercise. If you genuinely love such activities, they're perfect. But if the truth is that you don't, you'll only get angry. {#blank#}4{#/blank#}, even when the person doing the telling is ourselves. Make sure at least a small part of your week is spent doing something you can honestly say you enjoy for itself.

    Pay attention to good feelings. Once you do get some restorative time, borrow a Buddhist technique for making it count: when you realize you're enjoying yourself, spend half a minute consciously paying attention to the feelings of pleasure. {#blank#}5{#/blank#}.

A. Choose true enjoyment

B. We hate being told what to do

C. Make commitments in advance

D. It's unpleasant to have unfinished tasks bother you

E. So, you'll often find that those feelings increase as a result

F. Making a plan in advance can create the space you need for your own happiness

G. Making sure you actually get a moment to yourself requires a shift in perspective