题型:任务型阅读 题类:常考题 难易度:普通
山东省枣庄八中东校区2016-2017学年高二上学期英语12月月考试卷
No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.
1)You should listen actively to what the customer has to say by maintaining comfortable eye contact.
2) It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.
3)Talk with the client and discover the best means to resolve his problem.In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.
4)A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.
5)Create a procedure for recording different types of customer complaints.
A. They are a valuable source of information to determine various root causes that need to be addressed within your company.
B. You should also show your customer that you do understand him by giving full attention.
C. When you have received a complaint, you should apologize for the failure the customer has identified.
D. Listen to your customer's complaints and you can improve your service.
E. So it's important to learn to deal with customer complaints efficiently.
F. Don't feel ashamed of the failure in your service or products.
G. There will be times when you'll be unable to resolve the issue immediately.
A. Take the pressure off. B. It's a good reminder that failure is OK. C. It is something that can show your talents. D. It takes time to create something interesting E. If you draw fast, you might ruin your drawing. F. But maybe we should rethink this assumption. G. These drawings can always bring me back to that moment. |
Do you ever draw? Most of us don't. The reason we usually leave drawing to the artists is that we're not very good at it. Who wants to do anything they're bad at? {#blank#}1{#/blank#}. Studies have found drawing has many benefits, artist or not. Here are just a few reasons for picking up a pen or pencil of any kind.
It pushes you to be patient. We're used to things happening fast these days. Drawing is not fast. {#blank#}2{#/blank#} That's OK, and as something comes together over time, you'll be reminded of the value of patience. Drawing is an object lesson that not everything good comes quickly, which is an easy thing to forget.
{#blank#}3{#/blank#} A few of my drawings are really kind of great. Í can look at them with pride. But plenty of my little drawings ate nonsense or unfinished. It doesn't matter. I still have the experience of drawing and the benefits that brings. Even if you're not naturally "good" at drawing, you'll get better over time if you practice. {#blank#}4{#/blank#} Your drawing doesn't have to mean anything or do anything useful, Sometimes you will even fail. No big deal.
It makes memories stick, I draw in order to capture (捕获) moments from my life. I'm not great at drawing, but that's not the point. Sometimes I draw the view from the window of my hotel room-whether it's a great view or not. Remember, the idea is to capture the moment, not create a masterpiece. Other times I draw from my dinner table. {#blank#}5{#/blank#}
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