题型:任务型阅读 题类:常考题 难易度:普通
山东省枣庄八中东校区2016-2017学年高二上学期英语12月月考试卷
No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.
1)You should listen actively to what the customer has to say by maintaining comfortable eye contact.
2) It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.
3)Talk with the client and discover the best means to resolve his problem.In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.
4)A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.
5)Create a procedure for recording different types of customer complaints.
A. They are a valuable source of information to determine various root causes that need to be addressed within your company.
B. You should also show your customer that you do understand him by giving full attention.
C. When you have received a complaint, you should apologize for the failure the customer has identified.
D. Listen to your customer's complaints and you can improve your service.
E. So it's important to learn to deal with customer complaints efficiently.
F. Don't feel ashamed of the failure in your service or products.
G. There will be times when you'll be unable to resolve the issue immediately.
Whether you're a child, teenager, young adult or are middle-aged, respect for your parents is an important value. Your parents are the people who raised you, devoting time, energy and money to your development.{#blank#}1{#/blank#}No matter your age, there are 5 ways to show respect.
● Respect their belongings.
One important way to show respect is to show regard for the things important to your parents. For younger children, this may mean not touching jewelry or other valuable things. For grown children, respect may mean returning a borrowed tool in good condition and on time. Lack of respect for a parent's belongings is a violation of personal boundaries.{#blank#}2{#/blank#}And never borrow things without asking first.
● Punctuality .
{#blank#}3{#/blank#}Therefore, always be on time. For teenagers, showing up on time means coming home by curfew(宵禁).Adult children should show up on time for family dinners or events, or to pick a parent up for a medical appointment. Call if you're going to be late because parents worry about children, no matter their age.
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Remembering birthdays, anniversaries and other special days is a sign that you honor your parents. Make plans to take them to lunch or dinner or bake a cake or cookies. Most parents don't expect expensive gifts, but a handmade gift is always appreciated .A phone call from a grown child who lives too far for a visit is a welcome sign of respect.
● Be kind.
Kind words and affection are simple ways to show respect. Tell your parents you love them. Listen and allow your parents to speak without interruption. Show a sincere interest in what your parents have to say. Be patient with your parents and don't rush them. Never talk back or be rude or disrespectful. Acknowledge your parents' achievements.{#blank#}5{#/blank#}
A. Be a good listener. B. Celebrate with them. C. Lateness indicates a lack of respect. D. Treat your parents the way you would like to be treated. E. And they love you unconditionally throughout your life. F. Being respectful helps build positive relationships with others. G. Don't take advantage of your parents' kindness and generosity. |
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