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题型:任务型阅读 题类:常考题 难易度:普通

山东省枣庄八中东校区2016-2017学年高二上学期英语12月月考试卷

根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.

1)You should listen actively to what the customer has to say by maintaining comfortable eye contact.

2) It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3)Talk with the client and discover the best means to resolve his problem.In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4)A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5)Create a procedure for recording different types of customer complaints.

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

举一反三
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,并在答题卡上将该项涂黑。选项中有两项为多余选项。

            Most teens look forward to learning how to drive.{#blank#}1{#/blank#}. Fortunately, there are things thatyou can do to help your teen become more comfortable behind the wheel. Beloware some tips for helping your teen become a more confident driver.

 {#blank#}2{#/blank#}

Before your teen gets behind the wheel of a car, he or sheshould be familiar with the rules of the road. You should have your teen reviewthe driver's handbook and the vehicle's instruction. If your teen understandsthe basic rules and how the car works, then he or she will feel a little betterabout getting on the road.

 Model good driving

        Actions speak louder than words. Many people will tell you thatthey learned how to drive by watching one of their close family members drive.{#blank#}3{#/blank#}.

 Practice

Practice makes perfect. The more your teen practices, the moreconfident he or she will become. Your teen should start off by driving in aplace that is free of barriers. {#blank#}4{#/blank#}. After your teen has gotten comfortableabout this, he or she can start practicing on the road.

Drive in a variety of conditions

In order for your teen to become a good driver, he or she has topractice driving in a variety of conditions. {#blank#}5{#/blank#}.

 Get car insurance

Many teens are worried about how much money their parents wouldhave to pay if an accident occurred. You should explain to your teen that carinsurance can help one save a lot of money.

a. Teach your teen the rules of the road

b. Everyone should be considerate of others on the road

c. You should show good driving techniques with examples

d. Let your teen finish school before he or she gets on the road

e. An empty parking lo is a good place for a new driver topractice

f. This includes things such as heavy traffic, bad weather and freeways

g. However, some of them are nervous about actually getting outon the road

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Daily to-do lists can help you get focused and organized. Follow these tips to create a good to-do list.

    Notice the order.

    It may help you to develop some sort of system for your to-do list. {#blank#}1{#/blank#}, you can even use a number system and mark them from 1 to 5. Items that are marked 1 might be done later, while the 5s are tasks you should deal with first.

    Reduce the list.

    {#blank#}2{#/blank#}. If you have 15 minutes to spare, find something on the list that you can complete in that time period. You may think that 15 minutes is not enough to do something, but several 15 minutes add up to something huge.

    Add in something fun.

    Your to do list is no doubt full of things you may not like. That's why adding in fun activities and tasks should also be important. A fun item doesn't feel like work. It may even feel like a break. {#blank#}3{#/blank#}.

    Don't list too much.

    It's important not to overwhelm yourself. {#blank#}4{#/blank#}. If there's too much on your plate or you have to work too fast, you can't possibly enjoy yourself and you'll only end up being frustrated and overwhelmed.

    {#blank#}5{#/blank#}.

    Your list needs to be organized in a way that makes you feel comfortable. There are many choices nowadays. However, the old-fashioned pen and paper method may work best for you. You can also use the Internet or even your cell phone to keep your list organized.

A. Keep it organized

B. Avoid too much stress

C. Write it the night before

D. Certainly every item on the list can't be equally important

E. You need to complete talks or part of tasks one step at a time

F. When you return to the less interesting items, you'll be more active to get them done

G. Everything that goes on your to-do list should be something important that you need to do

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Whether you're flying to an island paradise or traveling for business, these packing tips will help you minimize time and maximize space.

Start with the right-sized suitcase

    {#blank#}1{#/blank#}. But if you can't travel light, it's best to choose a bag that can easily accommodate everything you need. Trying to force a full suitcase to shut is a waste of time and energy, especially since you may return with even more stuff, if you like to buy souvenirs.

    Lay everything out before starting

    Lay everything you're taking out on the bed, so you can see exactly what you need to pack and spot any missing items promptly. {#blank#}2{#/blank#}. For folded items, putting layers of tissue between each item will cut down on wrinkles.

    {#blank#}3{#/blank#}.

    Begin by putting rolled items in a layer at the bottom of your suitcase. Cushion fragile items like perfume bottles in the middle. Plan to put items you need on arrival at the top end of the case. {#blank#}4{#/blank#}.

    Finish with a large top layer

    Lastly, lay a large item like a towel over the tops and tuck it in around the sides. {#blank#}5{#/blank#}. It's much easier to close the zipper if you don't have items like belts or laces.

A. Pack your suitcase in layers

B. Then fold or roll each item of clothing

C. Take a moment to assess your needs for this trip

D. So they'll be easy to find when you need them

E. For a short trip, a small carry-on bag is ideal

F. Get everything ready before you start the actual packing

G. This will stop items from sliding around during the journey

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

How to Organize a Music Festival

    You love music and you always have. You want to carry out a music festival designed to attract music fans of all ages. Follow the steps and you'll organize a successful one.

    Start by making a list of the local bands and artists that you like. You've taken this job because you love music, so put your taste to work for you. If you like these musicians, many of the local residents will also like them. {#blank#}1{#/blank#} You need to have many kinds of music for all age groups.

    Find a great location that has much open space for outdoor festivals. You need to build a stage so the musicians can be seen from distances. {#blank#}2{#/blank#} Not all towns need such license but it is a good idea to check before you start building. For an indoor location, you need to find a theater that is willing to give you enough space. {#blank#}3{#/blank#}

    Hire sound and engineering people to give the musicians all the help they need. {#blank#}4{#/blank#} You can't expect the musicians to handle these problems because they are playing. Your sound and engineering experts will allow your stars to keep the music playing.

    {#blank#}5{#/blank#} If you are planning your festival for families, the last thing you want is a beer-swilling crowd starting a huge brawl (斗殴). Security people need to be present to make sure that nobody gets the idea that they want to start any kind of ruckus(骚乱).

A. You need to find security people.

B. Bigger sports stadiums will be perfect as well.

C. We can find enough songs to get a lot of money.

D. People should have practiced many different songs.

E. But remember, you are trying to attract fans of all ages.

F. The last thing you want is that a group is on the stage but the speakers don't work.

G. You can find a location by going to the local government and asking for permission.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,选项中有两项为多余选项。

    Violent Games: Fun or Harmful?

    If you play lots of video games, you've probably blown a zombie(僵尸) into tiny bits. {#blank#}1{#/blank#} Many adults worry that playing such games could make children act violently in real life. Is that true?

The American Academy of Pediatrics(儿科) says that violence in any kind of media — from TV to music to video games — presents a risk to kids' health. A number of studies have shown a link between video games and aggression, including one published in JAMA Pediatrics in 2014, which found that kids who played violent video games showed an increase in aggressive thoughts and behaviors. {#blank#}2{#/blank#}

    But not all studies agree that violent games cause kids to act out. Another study replaced violent deaths with evaporation(蒸发) in a game. {#blank#}3{#/blank#} People who played the non-violent game without any training were more aggressive afterward than people who played the violent version but learned to control themselves first.

    And here's an even stranger fact: When violent video games are released, people carry out fewer violent crimes! Why? {#blank#}4{#/blank#} Steve Levitt, coauthor of the book Freakonomics, said, “If you can make video games fun enough, then kids will stop watching TV, and they'll stop going out and creating violent disorder on the street.”

What do you think? {#blank#}5{#/blank#}

A. One possible explanation: potential criminals are at home playing the new game.

B. Then, before playing the game, some people received training and others didn't.

C. More than 3,000 kids answered survey questions during a two-year period.

D. For example, thinking it's OK to hit someone you don't like.

E. Have you ever played any violent video games?

F. Do violent video games cause bad behavior?

G. Some games even pile up dead bodies.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

A. Take the pressure off.

B. It's a good reminder that failure is OK.

C. It is something that can show your talents.

D. It takes time to create something interesting

E. If you draw fast, you might ruin your drawing.

F. But maybe we should rethink this assumption.

G. These drawings can always bring me back to that moment.

    Do you ever draw? Most of us don't. The reason we usually leave drawing to the artists is that we're not very good at it. Who wants to do anything they're bad at? {#blank#}1{#/blank#}. Studies have found drawing has many benefits, artist or not. Here are just a few reasons for picking up a pen or pencil of any kind.

    It pushes you to be patient. We're used to things happening fast these days. Drawing is not fast. {#blank#}2{#/blank#} That's OK, and as something comes together over time, you'll be reminded of the value of patience. Drawing is an object lesson that not everything good comes quickly, which is an easy thing to forget.

    {#blank#}3{#/blank#} A few of my drawings are really kind of great. Í can look at them with pride. But plenty of my little drawings ate nonsense or unfinished. It doesn't matter. I still have the experience of drawing and the benefits that brings. Even if you're not naturally "good" at drawing, you'll get better over time if you practice. {#blank#}4{#/blank#} Your drawing doesn't have to mean anything or do anything useful, Sometimes you will even fail. No big deal.

    It makes memories stick, I draw in order to capture (捕获) moments from my life. I'm not great at drawing, but that's not the point. Sometimes I draw the view from the window of my hotel room-whether it's a great view or not. Remember, the idea is to capture the moment, not create a masterpiece. Other times I draw from my dinner table. {#blank#}5{#/blank#}

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