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题型:任务型阅读 题类:常考题 难易度:普通

山东省枣庄八中东校区2016-2017学年高二上学期英语12月月考试卷

根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.

1)You should listen actively to what the customer has to say by maintaining comfortable eye contact.

2) It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3)Talk with the client and discover the best means to resolve his problem.In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4)A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5)Create a procedure for recording different types of customer complaints.

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

举一反三
任务型阅读

    Whether you're a child, teenager, young adult or are middle-aged, respect for your parents is an important value. Your parents are the people who raised you, devoting time, energy and money to your development.{#blank#}1{#/blank#}No matter your age, there are 5 ways to show respect.

    ● Respect their belongings.

    One important way to show respect is to show regard for the things important to your parents. For younger children, this may mean not touching jewelry or other valuable things. For grown children, respect may mean returning a borrowed tool in good condition and on time. Lack of respect for a parent's belongings is a violation of personal boundaries.{#blank#}2{#/blank#}And never borrow things without asking first. 

    ● Punctuality .

    {#blank#}3{#/blank#}Therefore, always be on time. For teenagers, showing up on time means coming home by curfew(宵禁).Adult children should show up on time for family dinners or events, or to pick a parent up for a medical appointment. Call if you're going to be late because parents worry about children, no matter their age.

    ● {#blank#}4{#/blank#}

    Remembering birthdays, anniversaries and other special days is a sign that you honor your parents. Make plans to take them to lunch or dinner or bake a cake or cookies. Most parents don't expect expensive gifts, but a handmade gift is always appreciated .A phone call from a grown child who lives too far for a visit is a welcome sign of respect.

    ● Be kind.

    Kind words and affection are simple ways to show respect. Tell your parents you love them. Listen and allow your parents to speak without interruption. Show a sincere interest in what your parents have to say. Be patient with your parents and don't rush them. Never talk back or be rude or disrespectful. Acknowledge your parents' achievements.{#blank#}5{#/blank#}

A. Be a good listener.

B. Celebrate with them.

C. Lateness indicates a lack of respect.

D. Treat your parents the way you would like to be treated.

E. And they love you unconditionally throughout your life.

F. Being respectful helps build positive relationships with others.

G. Don't take advantage of your parents' kindness and generosity.

任务型阅读

    Make the most of life experiences

    If you ask anyone what the purpose of life is, you'll likely receive wildly different responses. The answer to this question is deeply personal because different things are important to us throughout the course of our lives.{#blank#}1{#/blank#}

    Finding ways to make the most of our experiences is a challenge we face every day, here are some ways to make your experiences meaningful.

    Follow your dreams

    The number one way to live a life free of regret is to follow your dreams. Passion will die without actions supporting them.{#blank#}2{#/blank#}.Every day make an effort, no matter how small, to achieve your goals. Each day is a step forward and none of it is wasted.

    Make mistakes

    Making mistakes is the surest(无疑的)path to grow as a person.{#blank#}3{#/blank#}and those lessons have stayed with me. failure is beneficial to us. And time allows me to see the value of even the most painful situation.

    {#blank#}4{#/blank#}

    Difficult and painful experiences shape our character but can also weigh us down. These prevent us from moving forward. So much of our progress in life relies on willpower and a healthy emotional state. If you're under stress, your body and mind both require time to recover.{#blank#}5{#/blank#}.

    For me, life is about experiences. We all have to dream, work hard, and fail before we can achieve success. Maybe we'll discover along the way that the journey is more important than the destination.

A. Take care of yourself.

B. Improve your personality.

C. Many of my strongest memories come from the times I've failed

D. It's best to rest and slowly build back up your strength

E. Yet one thing stays with us no matter where we go: our experiences

F. Though we try our best to make fewer mistakes, it is impossible to avoid them.

G. Though we can't choose the outcome of our actions, we can choose to keep pursuing.

任务型阅读

    Do you know what a big dream is? Does a big dream show one's future? Or, is a big dream something that provides only entertainment? Children dream big dreams, but there are three barriers to realizing dreams{#blank#}1{#/blank#}

The self

    Immediately following the birth of a big dream, a negative self-talk takes over and gives all the reasons why it cannot happen. This voice inside of people is the ego(自我).It's there for protecting and should be listened to. Sometimes it is right, but more often it is wrong{#blank#}2{#/blank#} That's why only a handful of people make their dream come true

Family and friends

    Family and friends are a lot the ego.{#blank#}3{#/blank#} so they will often list all the reasons why the big dreams won't come true. Sometimes, family and friends destroy dreams of those they love most, out of their own fear of those left behind.

{#blank#}4{#/blank#}

    If one gets past the first two barriers, one has to face the world. It is the last and the most terrible barrier. In the past, big dreamers were locked up and sometimes even killed when they were shown to the world. Fortunately, in most of the world today, big dreamers just get laughed at {#blank#}5{#/blank#}When children feel confident and then try their best, they will be ready to accept any failure. The truth is that every great dreamer whose dreams have never seen the light of success knows failure well. They simply fail until they succeed

A. The world

B. The future

C. Most people are influenced by it

D. They want to protect those they love

E. And their big dream is to be a rock star or a famous artist

F. They often kill them before they ever have a chance to grow

G. The way to realize a big dream is with confidence and action

任务型阅读

    Worry problems are everywhere in our daily life. How to solve them? The answer is that we must equip ourselves to handle different kinds of worries by learning the three basic steps of problem analysis. The three steps are:

    Get the facts

    Why is it so important to get the facts? Unless you have the facts, you can't possibly attempt to solve your problem intelligently. Without the facts, all you can do is wondering around in confusion. {#blank#}1{#/blank#} When you are worried, your emotions are riding high. But here are two ideas that can help you see the facts in a clear and objective way.

    When trying to get the facts, you can pretend that you are collecting this information not for yourself but for some other person. This will help you to take a cold and fair view of the evidence. You can also pretend that you are a lawyer preparing to agree.{#blank#}2{#/blank#} You will generally find the truth lies somewhere in between.

    Analyze the facts

    {#blank#}3{#/blank#} And write out all the various steps you could take and then the probable consequences (后果) of each step. For example, what am I worrying about? What can I do about it? Here is what I'm going to do about it. After carefully weighing all the facts, you can calmly come to a decision.

    {#blank#}4{#/blank#}

    Unless you take your action, all you face—finding and analysing—is a waste of energy. How can you break the worry habit before it breaks you? Move worry out of your mind by keeping busy.{#blank#}5{#/blank#} Accept what can't be avoided If you know a situation is beyond your power, say to yourself: “It is so; it can, t be otherwise.” Don't permit little things to ruin your happiness. Try to develop a mental attitude that will bring you peace and happiness.

A. Act on that decision.

B. It is not an easy job to get facts.

C. Decide how much anxiety a thing may be worth.

D. Plenty of action is one of the best ways to cure worry.

E. There comes a time when you must decide and never look back.

F. Try to get all the facts both on your side and the other side of the case.

G. Whenever you are worried, write down the questions that make you worry.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    A new urban sport, parkour, is hitting the streets. It has evolved from obstacle course training into a fitness option for young people. In parkour, the outside world is the gym! {#blank#}1{#/blank#} The goal of parkour is a direct route from one place to another. You meet an obstacle, you overcome it.

    Mark Toorock, who teaches the techniques of parkour at his fitness gym, says that parkour is a method to train the body and mind using obstacles as the medium. He says that this new sport is demanding and takes years to master. {#blank#}2{#/blank#}

    But Toorock, who used to be a martial arts expert, says that everyone can benefit from learning the basic skills involved in parkour like running, jumping and crawling (爬行). These are the things that humans used to have to do all the time. {#blank#}3{#/blank#} The original idea of parkour was to return to running and jumping as basic elements in moving from one place to another.

    Georges Hebert, a French navy officer, was so impressed by the effortless athleticism of African tribes that he devised a training method based on running, climbing, jumping, balancing and throwing. The word parkour comes from parcours de combatant, the French term for a military obstacle course. {#blank#}4{#/blank#}

    Dr Kenneth Kao explains that the sport of parkour is not extreme – it is the environment which is extreme and dangerous. Being outside, jumping off railings and flipping over park benches can be quite frightening, so parkour courses in gyms concentrate on practicing all the individual moves to make everything easier. {#blank#}5{#/blank#} However, that is not real parkour because it's indoors with a fixed obstacle. The goal for everyone is to go outdoors.

A. Gyms provide thick floor matting (垫子) for rolling and rubberized boxes for jumping over.

B. The bridges, buildings and railings (栏杆) of each and every city are the equipment.

C. Every action in parkour is natural, so everyone must have the ability to move in this way.

D. Parkour was introduced into china in recent years and has gained popularity.

E. But today, due to modern transport, these basic skills are no longer used on a regular basis.

F. The French word for people who participate in the sport is traceurs or traceuses.

G. Beginners should realize that they won't be jumping over buildings any time soon!

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Reasons You Should Make Time for the Sunset

    Here's why you should consider making time to watch the sunset.

    ⒈It can slow down time.

Seriously. By witnessing the beauty of the sunset, you can slow down your perception (感知)of time. {#blank#}1{#/blank#}Amazingly, by taking the time to look at the vast sky, we're actually empowering ourselves to regain control of the clock.

    ⒉It can provide energy for you.

    Even if you have to go back to the office after you watch that last sliver disappear below the skyline, taking a few minutes out of your day to experience some of the golden hour will be worth it.{#blank#}2{#/blank#}Often when we feel exhausted we reach for a cup of coffee, but research suggests a better way to get energized (给予能量)is to connect with nature.

    ⒊It will force you to put your phone down.

    When we regard the experience of sunsets as special occasions, we feel the urge to document and save them——as if keeping photos of their beauty will help us remember that wonderful feeling.{#blank#}3{#/blank#}

    ⒋It will inspire you.

    There's a reason sunsets are a timeless and constant inspiration to poets, writers and romantics.

    ⒌{#blank#}4{#/blank#}

    All of us are drawn to sunsets, but people in a few special places really regard the sunset as a daily opportunity to give thanks;{#blank#}5{#/blank#}Crowds gather to cheer and applaud it, reinforcing (加强)the idea that we should celebrate and be thankful for each day.

A. Nature is fuel for the soul.

B. It will help you appreciate life's gifts.

C. Do you draw inspiration from the sunset?

D. It will allow you to exercise in a healthy way.

E. Do you feel like there aren't enough hours in the day?

F. But if you experience the sunset more regularly, you'll no longer see it through a screen.

G. In places like Santorini, Greece, and Maui, Hawaii, the sunset is regarded as a nightly celebration.

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