Many people think of guys as being carefree when it comes to their appearance. But in fact, a lot of guys spend plenty of time in front of the mirror. {#blank#}1{#/blank#}.

    Body image is a person's opinions and feelings about his or her own body and physical appearance. {#blank#}2{#/blank#}. You appreciate your body for its capabilities and accept its imperfections.

    So, what can you do to develop a positive body image? Here are some ideas:

    Recognize your strengths. Different body types are good for different things. What does your body do well? Maybe your speed, strength, or coordination makes you better than others at a certain sport. That may be basketball, table tennis, mountain biking, dancing, or even running. Or perhaps you have non-sports skills, like drawing, painting, singing, playing a musical instrument, writing, or acting. {#blank#}3{#/blank#}.

    Exercise regularly. Exercise can help you look good and feel good about yourself. Good physiques (体形) don't just happen. {#blank#}4{#/blank#}. A healthy habit can be as simple as exercising 20 minutes to one hour three days a week. Working out can also lift your spirits.

    Respect your body. Practicing good habits — regular showering; taking care of your teeth, hair, and skin; wearing clean clothes, and so on — can help you build a positive body image.

    {#blank#}5{#/blank#}. Your body is just one part of who you are. Your talent for comedy, a quick wit (智慧), and all the other things make you unique. So try not to let small imperfections take over.

A. Be yourself.

B. Just explore talents that you feel good about.

C. Use this as an opportunity to discover what you're good at.

D. They care just as much as girls do about their body image.

E. They take hard work, regular workouts, and a healthy diet.

F. The good news is that self-image and body image can be changed.

G. Having a positive body image means feeling satisfied with the way you look.

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.{#blank#}1{#/blank#}

1）You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}

2）{#blank#}3{#/blank#} It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3）Talk with the client and discover the best means to resolve his problem.{#blank#}4{#/blank#}In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4）A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5）Create a procedure for recording different types of customer complaints.{#blank#}5{#/blank#}

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

    Whether you're a child, teenager, young adult or are middle-aged, respecting your parents is an important value. Your parents are the people who raise you, devoting time, energy and money to your development.{#blank#}1{#/blank#}Whatever your age, there are 4 ways to show respect.

    Respect their belongings.

    One important way to show respect is to show regard for the things important to your parents. For younger children, this may mean not touching jewelry or other valuable things.{#blank#}2{#/blank#}Don't take advantage of your parents' kindness and generosity. And never borrow things without asking first.

    Punctuality

    {#blank#}3{#/blank#}Therefore, always be on time. For teenagers, showing up on time means coming home by curfew (宵禁). Adult children should show up on time for family dinners or events, or to pick a parent up for a medical appointment. Call if you're going to be late because parents worry about children, whatever their age.

    {#blank#}4{#/blank#}

    Remembering birthdays, anniversaries and other special days is a sign that you honor your parents. Make plans to take them to lunch or dinner or bake a cake or cookies. Most parents don't expect expensive gifts, but a handmade gift is always appreciated, a phone call from a grown child who lives too far for a visit is a welcome sign of respect.

    Be kind.

    Kind words and affection are simple ways to show respect. Tell your parents you love them. Listen and allow your parents to speak without interruption. Show a sincere interest in what your parents have to say. Be patient with your parents and don t rush them. Never talk back or be rude or disrespectful. Acknowledge your parents' achievements. {#blank#}5{#/blank#}

A. Parents should help children build self-confidence.

B. Celebrate with them.

C Lateness shows a lack of respect.

D. Treat your parents the way you would like to be treated.

E. And they love you unconditionally throughout your life.

F. Being respectful helps build positive relationships with others.

G. For grown children, respect may mean returning a borrowed tool in good condition and on time.

    Taking good notes is a time-saving skill that will help you to become a better student in several ways. {#blank#}1{#/blank#} Second, your notes are excellent materials to refer to when you are studying for a test. Third, note-taking offers variety to your study time and helps you to hold your interest.

    You will want to take notes during classroom discussions and while reading a textbook or doing research for a report.{#blank#}2{#/blank#} Whenever or however you take notes, keep in mind that note-taking is a selective(选择的) process. That means you must first decide what is important enough to include in your notes.

    {#blank#}3{#/blank#}

    Read the text quickly to find the main facts and ideas in it.

    Carefully read the text and watch for words that can show main points and supporting facts.

    Write your notes in your own words.

    {#blank#}4{#/blank#}

    Note any questions or ideas you may have about what was said or written.

    As you take notes, you may want to use your own shorthand(速记). When you do, be sure that you understand your symbols and that you use them all the time.{#blank#}5{#/blank#}

A. Use words, not complete sentences.

B. There are three practical note-taking methods.

C. You must write your notes on separate paper.

D. Otherwise, you may not be able to read your notes later.

E. You will also want to develop your own method for taking notes.

F. The following methods may work best for you.

G. First, the simple act of writing something down makes it easier for you to understand and remember it.

    According to a sales report from askci.com on 2018's Double Eleven, the national shopping day, women's down garments were among the top 10 hit products.

    Statistics show that down garments have been popular for many years in both northern and southern China. {#blank#}1{#/blank#}. Especially during a fiercely cold winter, {#blank#}2{#/blank#}, cares about being stylish?

    All you need is warmth — the very light from heaven, which down garments can provide you with. However, as living standards rise, more expensive garments filled with goose down, instead of duck down, have appeared in the market.

    {#blank#}3{#/blank#}. What's the difference between the down from these two creatures? First, the down from mature geese is larger and thicker, which makes garments filled with goose down much warmer. Second, goose down is more flexible and fluffier than that of ducks. {#blank#}4{#/blank#}, goose down has no strange odor. Geese are often "vegetarians" and eat clean, while ducks are omnivorous, which could give their feathers and down a strong scent. {#blank#}5{#/blank#}.

    However, duck down is still a good choice if you live in place where winter is windy, yet not that cold.

    If you still want be stylish…

    Although most down garments can make people look big and sloppy, you could choose longer ones for a slimming look. For colors, metallic hues are more fashionable and pair more easily with other street-style outfits in your wardrobe.

A. Goose or duck

B. It seems the strong warmth provided by down garments has been nationally approved

C. These are the advantages that account for the higher prices of garments made with goose down

D. When you shudder in the wind

E. How to choose your down garment

F. The last difference is key for people sensitive to smells

G. You may like goose garment better

Overcome Culture Shock in the Classroom

    Culture shock occurs in a classroom when students are exposed to a new situation.{#blank#}1{#/blank#}. However, it can also happen to students moving from a small town to a large city, to home－schooled students starting formal school education or to students progressing from one level of education to another. There are several strategies that teachers can use to help students overcome culture shock.

    Make group rules

    Brainstorm(集体讨论) group rules with the class as a whole to create a safe space and good learning environment.{#blank#}2{#/blank#}. Rules could include respecting differences, listening when someone is speaking and not teasing, for example.

    Provide a partner

    Find a partner for the new student in the adjustment period.{#blank#}3{#/blank#}. A good partner is someone who is friendly, outgoing and patient. The partner should show the new student around the school, spend time with him or her after class and eat lunch with him or her.

    Know the source of a problem

    Identify problems early and work with the student and his or her family to deal with them. {#blank#}4{#/blank#}. It can also be caused by overseas or home school environment. Students and parents need to be aware of all the rules and customs that apply.

    {#blank#}5{#/blank#}

    Create lessons that include information about different countries and traditions. These could include story reading, geography, cultural studies and history. Encourage the student to share some information about himself or herself.

A. Create special lessons

B. Respect other cultures

C. They have lost their own language and culture

D. Explain the rules and require everyone to follow them

E. A partner can help him or her quickly adapt to the new environment

F. Classroom culture shock is often caused by the very different environment of a classroom

G. Typically, this happens when a new immigrant(移民) arrives in a classroom for the first time