No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.{#blank#}1{#/blank#}

1）You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}

2）{#blank#}3{#/blank#} It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3）Talk with the client and discover the best means to resolve his problem.{#blank#}4{#/blank#}In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4）A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5）Create a procedure for recording different types of customer complaints.{#blank#}5{#/blank#}

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

    How can I carry out a group project?

    Group projects can be so overwhelming (使人不知所措的), especially when people don't cooperate and follow through. “{#blank#}1{#/blank#}” To follow this wise advice from expert Julie Hochheiser IIkovich, simply break down that hug project into smaller jobs that can be tracked. Here's exactly how to do it:

    List it. The day the project is assigned, immediately identify the end goal.{#blank#}2{#/blank#}This should include everything from minor tasks to major ones.

    Schedule it.{#blank#}3{#/blank#}This should include meetings, tasks, and deadlines. Assign each person a color and highlight each task with those colors, so it's clear who is doing what.

    Track it. As a team, decide on a project manager who will keep everyone on track, and who you agree is allowed to call team members out if they're not hardworking. (Advice on how to choose:{#blank#}4{#/blank#}.

    As stressful as group work is, it can actually be beneficial in the long run. At first, groups that work well together can achieve much more than individuals working on their own. And being part of a team will help you develop your interpersonal skills. Also, working with others will help identify your own strengths and weaknesses.{#blank#}5{#/blank#}

A. Give feedback on group processes to groups

B. Then list what needs to get done to accomplish it

C. Look for the person with the most organized desk!

D. A half-hour of planning saves a week of stress at the end!

E. Create a timetable for the project and put everything from the list on it.

F. This sense about yourself will be invaluable when you enter the workforce.

G. Group projects can help people develop new approaches to solving problems.

    Eyesight plays a very important role in our daily life. Every waking moment, the eyes are working to see the world around us. Over forty percent of Americans worry about losing eyesight, but it's easy to include steps into our daily life to ensure healthy eyes. Here are five suggestions for a lifetime of healthy eyesight:

    Schedule yearly exams. {#blank#}1{#/blank#}Experts advise parents to bring babies 6 to 12 months of age to the doctor for a careful check. The good news is that millions of children now can have yearly eye exams and following treatment, including eyeglasses.

    Protect against UV rays(紫外线).Long-term stay in the sun creates risk to your eyes. No matter what the season is, it's extremely important to wear sunglasses.{#blank#}2{#/blank#}

    Give your eyes a break. Two-thirds of Americans spend up to seven hours a day using computers or other digital products. {#blank#}3{#/blank#}Experts recommend that people practice the 20/20/20 rule: every 20 minutes, take a 20-second break and look at something 20 feet away.

    {#blank#}4{#/blank#}As part of a healthy diet, eat more fruits and vegetables each day. Vitamins(维生素)C and E help protect eyesight and promote eye health.

    Practice safe wear and care of contact lenses(隐形眼镜).Many Americans use contact lenses to improve their eyesight. While some follow the medical guidance for wearing contact lenses, many are breaking the rules and putting their eyesight at risk. {#blank#}5{#/blank#}Otherwise, you may have problems such as red eyes, pain in the eyes, or a more serious condition.

A. Eat your greens.

B. Eye care should begin early in life.

C. They can properly protect your eyes.

D. Stay in good shape by taking more vitamins.

E. Parents usually don't care about their own eyesight.

F. Always follow the doctor's advice for appropriate wear.

G. This frequent eye activity increases the risk for eye tiredness.

    Is college really worth the cost? Let's explore some of the pros and cons. It takes money to make money.

    Do college graduates make a higher salary? In general, yes. Those with a bachelor's degree make nearly twice the income of someone with only a high school diploma.

    {#blank#}1{#/blank#} Among the majors that make the most money out of college are engineering, math and computer science. Not surprisingly, some of the lowest include art, religious studies, and early childhood and elementary education.

    {#blank#}2{#/blank#}

    The average cost of a year of tuition (学费) in the United States is more than $30,000.That's just one year. Because of that, many college graduates come out with debt that annoys them for years after they graduate.

    For many tradesmen, a special skill in their specific field is all that's needed to make not only a fairly good living, but a comfortable one. The average electrician, for example, makes $58,933, whereas the average preschool teacher, after college, makes around $30,000. {#blank#}3{#/blank#}

    College grads have higher job satisfaction.

    Another plus for going to college? In general, college graduates are more satisfied with their jobs — 57 percent of college graduates are satisfied in their careers as compared to 37 percent of people with just a high school diploma. What's more, college graduates are less affected by job cuts when economy is weak. {#blank#}4{#/blank#}

    They also have a better social network.

    College also provides numbers of social benefits, providing social networks that stay with people throughout their lives. {#blank#}5{#/blank#} The college years are formative years in our lives.

A. But college tuition is pricy.

B. Better universities cost more but bring more.

C. That being said, not all college majors are created equal.

D. They really have a better sense of achievement in their career.

E. They are more marketable and can generally find another job more easily.

F. How many people do you know who met their future wife or husband in college?

G. And that salary doesn't factor in the cost to pay back student loans from four years of college.

    More than 40 million Americans move each year, but not always by choice. Whether you're moving because of work or schooling or for better chances, adjusting to (适应) the life in a new place can be difficult. {#blank#}1{#/blank#}. Here are some tips to help you adjust to your new home.

    Treat It as an adventure

    {#blank#}2{#/blank#}. So stay positive and get out there and explore! Taste the local food and visit famous places and museums. Try local activities that aren't popular in your former city, such as skating if you come from a beach town or surfing if you lived in the mountains. You may discover a talent (才华) or interest you never knew you had.

    Get Involved with your neighbors

    Introduce yourself to neighbors and everyone else you meet. {#blank#}3{#/blank#} This is the best way to get advice about living in your area, and to make new friends. Attend local events that interest you, visit the markets or yard sales, take classes and so on. All of these things will help you meet people and feel connected.

    {#blank#}4{#/blank#}.

    It takes time to get to know a new place, so don't expect to feel comfortable right away. {#blank#}5{#/blank#}. To help make the process easier, you can meet new people, find a support group near you. A fresh move is also a fresh start. Therefore it is a great time to start realizing a dream you've had, whether it is going back to school, starting a new career, or finishing a novel.

A. Find what you love

B. Be patient and go after your dream

C. Give yourself time to adjust

D. Tell them you're new in the town

E. It is especially true when you don't love your new city very much

F. Show others the photos of your favorite places in your old town

G. Living in a new place is a great opportunity to experience new things and grow up.

    We all have times in our lives when we just have too many things to deal with.{#blank#}1{#/blank#}Well, that's crazy, because if you get ill then you're going to be able to do nothing. Here are some ideas to take care of yourself.

    {#blank#}2{#/blank#} Living with clutter(杂乱)and never being able to find what you need when you need it causes stress. Take time to develop a system and then use it. Instead of keeping all the things you need to do in your head, write them down on a piece of paper.

    Devote 30 minutes per day to personal development materials. {#blank#}3{#/blank#} And negative ones will disappear. If we want to be successful in work and life, we need to develop the habit of feeding our minds in a positive way. So take in good inspiring information.

    Say no to anything that is not important to you. Give yourself permission to concentrate on what's important. Getting the unessential, tiresome responsibilities off your schedule will give you more time and space. {#blank#}4{#/blank#}

    Take 5-minute mini-breaks every hour. {#blank#}5{#/blank#} So no matter how efficiently you work, you should always let your mind wander or end up spending time doing other things when you try to keep going hour after hour. Instead, break up each hour by getting up from your chair and walking outside to take a 5-minute break.

A. Get organized.

B. Write a daily gratitude list.

C. You can't stay focused all the time.

D. Fill your minds with positive thoughts.

E. Besides, it will reduce the pressure that you feel.

F. As a result, we often forget to look after ourselves.

G. Eating healthily is one of the most sensible things you can do for yourself.