We all see and hear about extraordinary people around us and wonder why we can't be more like them. It's not the big things that make someone extraordinary. Here are some small things that extraordinary people do every day:

    ●{#blank#}1{#/blank#}That you're the boss doesn't mean you are right every time. Learn to back up your decisions with reason. Use logic(逻辑) to explain things, not authority. By doing this your decisions might invite criticism, but you will also get an opportunity to improve.

    ●They are generous with compliments（恭维）. Remember the time, when you worked really hard but got nothing in return? Not even a thank- you. {#blank#}2{#/blank#} So every chance you get to praise someone, do it. A simple, “That was some great work, keep it up,” can go a long way in making the employees feel great about themselves. {#blank#}3{#/blank#}

    ●They are helpful. Never hesitate to help someone. It's fairly simple but it goes a long way. Don't say something vague（含糊）like, “Can I help you?” because they might just say, “No, I'm good.” {#blank#}4{#/blank#} “I had the same problem with this coffee machine in the morning. I think I have figured a way to make it work.” Offer in a way that feels mutually beneficial .

    ●They're in charge of their emotions. Sometimes it is very important to stay silent. Especially when you're angry, you don't want to end up saying things you didn't really mean to. So they take their time to think about what happened, and then come to a decision about how to deal with it. {#blank#}5{#/blank#} Never be too casual with words or actions.

    Next time a customer comes to your office, offer him a cup of coffee. And when you're doing your holiday shopping online, make sure you're holding a large glass of iced tea. The physical sensation（感觉）of warmth encourages emotional warmth, while a cold drink in hand prevents you from making unwise decisions—those are the practical lesson being drawn from recent research by psychologist John A. Bargh.

    Psychologists have known that one person's perception（感知）of another's “warmth” is a powerful determiner in social relationships. Judging someone to be either “warm” or “cold” is a primary consideration, even trumping evidence that a “cold” person may be more capable. Much of this is rooted in very early childhood experiences, Bargh argues, when babies' conceptual sense of the world around them is shaped by physical sensations, particularly warmth and coldness. Classic studies by Harry Harlow, published in 1958, showed monkeys preferred to stay close to a cloth “mother” rather than one made of wire, even when the wire “mother” carried a food bottle. Harlow's work and later studies have led psychologists to stress the need for warm physical contact from caregivers to help young children grow into healthy adults with normal social skills.

    Feelings of “warmth” and “coldness” in social judgments appear to be universal. Although no worldwide study has been done, Bargh says that describing people as “warm” or “cold” is common to many cultures, and studies have found those perceptions influence judgment in dozens of countries.

    To test the relationship between physical and psychological warmth, Bargh conducted an experiment which involved 41 college students. A research assistant who was unaware of the study's hypotheses（假设）, handed the students either a hot cup of coffee, or a cold drink, to hold while the researcher filled out a short information form: The drink was then handed back. After that, the students were asked to rate the personality of “Person A” based on a particular description. Those who had briefly held the warm drink regarded Person A as warmer than those who had held the iced drink.

    “We are grounded in our physical experiences even when we think abstractly,” says Bargh.

    My mother is a hard-working and kind woman. She is very busy from morning till night. As a teacher, she works hard.{#blank#}1{#/blank#} Both my brother and I love her dearly as she loves us.

    My mother has been teaching math at a middle school in my hometown. She goes to work early in the morning and does not return home until late in the afternoon.{#blank#}2{#/blank#} She treats them with patience and teaches them well. For her excellent quality and very good teaching results, she has been elected as a model teacher several times.

    {#blank#}3{#/blank#} Every day, when she comes back home from work, she sets about doing housework, sweeping the living room and bedrooms or cleaning the furniture, and putting everything in good order. She seems to be busy all the time. As she has been very busy working every day, she looks older than her age. But she looks as cheerful and happy as ever. Mother never buys expensive dresses for herself, but she often buys some inexpensive but high quality clothes for us.{#blank#}4{#/blank#} She just eats a plain meal outside when she is too busy to cook herself. She lives a busy yet simple life, without any complaints.

    Often she says to us, “work while you work, and play while you play. That is the way to be happy and gay. If you do not work, you will become lazy and be of no use to society”. What a piece of good advice this is! {#blank#}5{#/blank#} This advice of hers will always serve as a guide to my behavior. My mother is great indeed, and I always feel proud of her.

A. She enjoys listening to classic music.

B. As a mother, she takes good care of us and gives us every comfort.

C. She loves her students and cares for them.

D. She never goes to expensive restaurants to enjoy meals.

E. My mother is hard-working and never wastes money.

F. I never forget it and always bear it in my mind.

G. Can you tell us something about your mother?

    Living and dealing with kids can be a tough job these days, but living and dealing with parents can be even tougher.

    If I have learned anything in my 16 years, it is that communication is very important, both when you disagree and when you get along. With any relationship, you need to let other person know how you are feeling. If you are not able to communicate, you drift apart. When you are mad at your parents, or anyone else, not talking to them doesn't solve anything.

    Communication begins with the concerns of another. It means that you can't just come home from school, go up to your room and ignore everyone. Even if you just say “Hi”, and see how their day was for five minutes, it is better than nothing.

    If you looked up the word “communication” in a dictionary, it would say “the exchange of ideas, the conveyance （表达）of information, correspondence （通信）, means of communication: a letter or a message”. To maintain (保持) a good relationship, you must keep communication strong. Let people know how you feel, even if it's just by writing a note.

    When dealing with parents, you always have to make them feel good about how they are doing as a parent. If you are trying to make them see something as you see it, tell them that you'll listen to what they have to say, but ask them politely to listen to you. Yelling or walking away only makes the situation worse.

    This is an example: one night, Sophie went to a street party with her friends. She knew she had to be home by midnight after the fireworks, but she didn't feel she could just ask to go home. That would be rude. After all, they had been nice enough to take her along with them. Needless to say, she was late getting home. Her parents were mad at first, not when Sophie explained why she was late, they weren't as mad and let the incident go. Communication is the key factor here. If Sophie's parents had not been willing to listen, Sophie would have been in a lot of trouble.

    Communication isn't a one-way deal: it goes both ways. Just remember: if you get into a situation like Sophie's, telling the other person how you feel-listening is the key factor to communication.

Don't Drop the Ball

    Drop prevention risk assessment is really important. Everyone knows objects get dropped on work sites – there's nothing radical about that. In Australia, mining has the third highest fatality rate of any industry (4.4 fatalities per 100,000 workers in 2015), and in less well-documented areas like India the fatality rate is even higher. A lot of these fatalities come from dropped objects. It's worth trying to address this and work out just how big the risk is and where it comes from. At the end of the day, safety should be a priority in any industry and it should come as no surprise that addressing safety issues early can actually save money, long-term, for companies. It doesn't look good for a mining company if people are getting injured and equipment damaged from falling objects.

    The risks from dropped objects come from all sorts of areas; it's not just a matter of dropped tools. We're talking about sites characterized by a lot of activities, where all sorts of things can come loose or fall, whether its light fittings or objects like rocks falling off transporting belts. The risks are largely personal but are also financial: if a piece of equipment gets damaged it will need replacing. That's a pretty strong inspiration for companies to address these risks. In terms of frequency, here in Australia we're looking at around 18% of compensation claims coming from workers being hit by moving objects, but those are just the claims – the frequency is likely higher. Around 28% of deaths and injuries come from such incidents, too. As I said earlier, that's just Australia; some industries don't keep statistics, but I wouldn't be surprised to find other countries report comparable rates. That's a lot of accidents that could be prevented with adequate safety measures.

    It's important to take an active approach. It's a lot easier and cheaper to address these risks during the installation or maintenance phases by adding barriers to the inside of guard railings on walkways and transporting systems and adding nets to fixed devices. There are safety mechanisms available, but it's up to the companies to install them. It is a lot more efficient to add barriers right from the start rather than waiting for an accident and then thinking, "Should we be safer?", when they should have reduced these risks from the start.

Plastic sludge (污泥) and garbage is a disaster for the world's oceans. A film crew traveled the globe to document the rubbish. And Julie Andersen of the Plastic Oceans Foundation says what we see is just the tip of the problem. "Half of the waste actually sinks to the bottom, and that remains on the surface actually breaks down. "

The filmmakers found rubbish in ocean gyres, the circulating currents that trap large concentrations of pollution in the Atlantic, Indian, and Pacific Oceans, home of what some have plastic. "What we found was a plastic smog that spread throughout all the water. And in some parts of the oceans, scientists have found more plastic than plant. "

The pieces of the plastic garbage infect the food chain, sometimes visibly，and more so at the microscopic level, where the plastic particles interact with other pollutants. "There are heavy metals, medicines, industrial waste in the sea, while they acts like magnets (磁铁). These poisonous substances absorb on the plastic, and then when seafood absorbs the plastics, those poisonous substances enter the fatty tissues. " To be consumed by other sea life and by people at last.

China, Indonesia, the Philippines, Thailand and Vietnam are the worst plastic polluters. The United States, although a leader in recycling, is one of the world's 20 since it produces and consumes so much plastic. There are efforts around the world to address the problem, including at this newly opened recycling center in Lebanon (黎巴嫩). But Andersen says there is more that people can do. "Cut back on single­use plastics, straws, plastic cups, plastic water bottles, plastic bags and find alternatives like reusable materials. " She says healthy oceans are essential to our survival.