题型:阅读理解 题类:常考题 难易度:普通
浙江省台州市2017-2018学年高一下学期期末考试英语试题
B
According to a new study ,a smiley face emoji(笑脸符)in work-related e-mails may not create a positive impression and could even weaken information sharing. In formal business emails, a smiley is not a smile.
In one of the experiments, people were asked to read a work-related e-mail from an unknown person and then tell about both the ability and warmth of that person. Before that, they all received similar messages. But some included smileys while others did not. The results suggested that contrary to face-to-face smiles, which increase both ability and warmth, the smileys in a business e-mail had no effect on the perception(感知)of warmth, and in fact had a bad effect on the perception of ability. The perceptions of low ability in turn weakened information sharing.
In another experiment, the use of a smiley was compared to a smiling or neutral photograph. The findings showed that in the case(情况)of a photograph, a smiling sender was judged to be more able and friendly than a neutral one. However, when an e-mail on formal work-related maters included a smiley, the sender was thought to be less able. The smiley did not influence the opinion on the sender's friendliness.
“People are easy to accept that a smiley equals a real smile, but the findings of this study show that in the workplace, this seems not the case, especially when first communications are concerned.” Dr. Glikson says. “In such a situation, it is better not to use smileys to people at whatever age. Smileys could hardly be a wise choice to a person you are not familiar with.”
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