题型：阅读还原 题类：真题 难易度：普通
山东省威海市2018年中考英语试卷
Complain(抱怨) Politely
Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.However, if you speak angrily to people, they will become defensive(自卫的). Then they are less likely to help you. A more effective (有效的)way to get what you want is to stay calm.
Use polite language and a friendly tone of voice. Start with phrases such as, " I'm sorry to bother you, but. "or" Excuse me, but could you.?" For example, "I'm sorry to bother you, but I ordered potato soup, not vegetable, "Phrasing your complaint as a question also helps. Could you help me? I just bought this phone case yesterday, but it's cracked."
There is no faster way to make someone defensive than by blaming them. Use the phrase." I know this isn't your fault, but…"or"There has been a misunderstanding." Blaming people isn't as important as getting a problem fixed!
There are honest mistakes, but at times someone may try to take advantage of you. In that case, don't say "Hey! You're trying to cheat me! "Instead, use the phrase, "I understood that…" For example. "I understood that the service charge was included in the price. Then give the person a chance to answer.
If you don't get what you want with polite conversation, ask to speak to a manager or supervisor. .
A. When trying to comet a problem, don't blame (责备)the person you're talking to. B. People like to be asked rather than told! C. But usually, you'll find that polite words and a smile will resolve a situation. D. These kinds of experiences make you want to complain. E. These phrases let people know you are only angry at the situation |
(C)
左栏是对五个人的信息介绍。右栏是七则留言。请将五个人的信息介绍和留言相匹配。
⑴{#blank#}1{#/blank#} John is poor in English. Today he failed the English test again．He felt sad．He wants to improve his English no matter how difficult it is． ⑵{#blank#}2{#/blank#} Mike is a sports lover．Every day he can't be happy without sports． But today it is raining hard outside．He has to find a place to do sports inside． ⑶{#blank#}3{#/blank#} Anna passed her driving test and got the driver's license．She was so happy that she wanted to eat out to celebrate it with her friends． ⑷{#blank#}4{#/blank#} Alice was very worried when she got up this morning. She found her son's eyes were red and he cried all the time．She had to take him to see the doctor． ⑸{#blank#}5{#/blank#} Rose is a university student．She is majoring (主修)in music and dance．She'd to calm down when she gets angry．Today she quarrels with her friend．She wants to keep calm． | A．This is a great hotel to have a party．We can serge you the most delicious food in our city．We can also have some rooms for you to sing and play cards． B．Welcome to Xinghuo English Training Center．We have special plan for you to improve your English．If you want to make progress in English，that's the place you look for． C．Welcome to People's Children's Hospital．We have many famous doctors here．They can help you get well soon．At the same time，we are sorry to tell you that the eyes department is closed today because the workers are decorating it． D．At this time in the channel our topic is "loud music" in the past ten years．You can enjoy rock music，such as songs from Beyond and some other famous singers． E．If you want to keep fit，you must come to our club to have a look．We have many equipments(设备)for you to do exercise no matter it's a sunny day or rainy day． F．Soft music is played all the morning on this radio．No matter what you are doing now, you can enjoy our powerful music．Please fix it on． G．Guangdong Eye Hospital is the only eye hospital in this city．If something wrong with your eyes，come here，and we can give you the best service． |
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A. She agreed with the plan. B. It was really a big success. C. On their website, they posted pictures of the cupcakes and videos on how to make cupcakes. D. when Katelyn first saw her uncle cooking cupcakes, she became interested in baking. E. They would like to sell cupcakes to raise money for people with different health problems. |
Katelyn Clarkson, an 11-year-old girl, loves baking(烘烤）very much. Three years ago, {#blank#}1{#/blank#} In her spare time, Katelyn often cooked cupcakes for her family and friends.
A few months ago, Katelyn's teacher had a serious disease. Soon Katelyn had an idea of helping her teacher by selling cupcakes. Katelyn told the idea to her best friend Mattie who also loved baking cupcakes. {#blank#}2{#/blank#} They spent the whole afternoon making over 60 cupcakes and sold them to their friends and relatives. Their teacher was moved when she received money from the two little girls. Within days, the two girls got the idea of Cupcakes for a Cure. {#blank#}3{#/blank#} They were excited about their idea. Katelyn and Mattie later found they also needed someone to manage the money. They found Charlie. Charlie was happy to join them. He wrote down where the money was from and even set up a bank account(账户）. Also, Charlie made a website for their work. {#blank#}4{#/blank#} Of course, they made advertisements about their money-raising activities and called on people to join them.
Last month, they held their first money-raising activity. {#blank#}5{#/blank#} Katelyn and Mattie baked more than 300 cupcakes. All of them were sold during the two-hour activity.
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