When difficult people express themselves orally, they generally want at least two things: they're been heard and they're been understood. As a good communicator should be a good listener, five steps are advocated towards good listening.

    The first step is cooperating. {#blank#}1{#/blank#} In fact, it's through the way you look and should while he is talking. {#blank#}2{#/blank#} You do this by nodding your head in agreement, making certain sounds of understanding.

    When the person begins to repeat what's been said, it's signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you're listening carefully and that you think what he is saying is important.

    {#blank#}3{#/blank#} At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.

    The fourth step is to summarize what you've heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you've shown that you're making an effort to understand completely. {#blank#}4{#/blank#} Having listened carefully, you've now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. {#blank#}5{#/blank#}

    When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

A. You may help him to fully express his thoughts and feelings.

B. Why does this happen?

C. Ask if he feels understood.

D. This increases possibility of gaining cooperation from him.

E. Talk with him about what he thinks of his expression.

F. Having heard what he has to say, the next step is clarifying.

G. How does a difficult person know that you're listening and understanding?

    “Why is life worth living?” If you ask this question, you will get different answers.{#blank#}1{#/blank#} But we have put together a few reasons from different people as to why life is worth living.

    Learning. This is the reason we heard from school and college-going kids.{#blank#}2{#/blank#}. Right from studies to games, the eagerness (渴望) to do better and learn more makes their lives worth living.

    {#blank#}3{#/blank#}. When we speak to a few office workers and professionals, this is the reason they give. The ability to create things that is a weekly report or a new document or a painting or composing a new song seemed to make life worthwhile for many.

    New Opportunities. This is another reason that is put forth by people in different professions. Both professionally and personally, these people look forward to moving ahead and getting appreciation. They like to catch the new opportunities life throws at them which can make their lives worth living.

    Exploring. Some people just like to say that they want to explore more and discover new horizons. Touring around the world, learning about the world history and visiting the most famous places do make life worth for many people.{#blank#}4{#/blank#}.

    Love. Well, this reason is an evergreen one. Life is worth living for the loved ones around that is a wife/husband, children or friends.{#blank#}5{#/blank#}. Being able to love someone and being loved back can certainly makes life worth living.

A. Creating.

B. There is no definite or right answer in this case.

C. Such relationships make life worth everything.

D. Get together and share special moments.

E. Getting wiser makes life worth living for many people.

F. Exploring religious and spiritual boundaries also seemed to be another reason.

G. People all look forward to knowing, learning and finding out more about everything.

    If you want to make a difference by doing a volunteer job, you can take the following steps.

    Before becoming a volunteer, consider your hobbies and interests. You can find a job in your area or around the world where you can help.{#blank#}1{#/blank#}They can be found in nursing homes or at food banks, and other charities.

    {#blank#}2{#/blank#}Then you can apply for the volunteer sector (领域) you have chosen. Rewrite the resume and focus on education and experience in your chosen field.

    {#blank#}3{#/blank#}If you are not free during the volunteer shifts (轮班), it's more likely that you will be passed over.

    {#blank#}4{#/blank#}You can also go to their websites to fill out an online application and email a copy of your resume.

    Speak or contact directly with the manager in charge of hiring new volunteers. It's important to tell them your enthusiasm for the volunteer work. At the same time, make it clear how you are qualified.{#blank#}5{#/blank#}

    Fill out any other paperwork that is requested to complete the application process. It's best to set an appointment to interview in the end.

A. Be friendly and outspoken.

B. Don't forget to offer a hand to others in need.

C. Volunteer jobs are often available (可获得的) in many places.

D. Visit the volunteer location in person with a copy of your resume.

E. Make a detailed timetable that shows you can do the volunteer work at the time.

F. It's because you are not sure the hiring manager has read your resume or seen the online application.

G. Review your work and volunteer resume (简历) to determine what strengths and experience you have.

    Car sickness is a common problem faced by many people.{#blank#}1{#/blank#} The ears tell the brain that the body is moving, but the eyes say that the body isn't moving. This leads to many symptoms of car sickness. Though there is no solution to this problem, there are some ways to make it less unpleasant.

    Get fresh air. Some people may find fresh air can make car sickness less serious.{#blank#}2{#/blank#} If symptoms remain，stop the car and get out to breathe in fresh air if possible. The air may help, and stopping the drive should help, too.

    {#blank#}3{#/blank#}Often, car sickness is caused by movements outside the car. For this reason, you may feel better when you block your view. Simply closing your eyes may help, especially if you can fall asleep. You can also try sunglasses to achieve the same result.

    Use ginger (姜) products. Some people benefit from ginger products to reduce car sickness. You can try ginger chews, ginger cookies, and many other ginger products.{#blank#}4{#/blank#}.

    Try pressure. Putting pressure on a particular point of your body may help treat the symptoms of car sickness. Specifically, Nei Guan—a point on the underside of the wrist—may be pressed to help with an upset stomach.{#blank#}5{#/blank#} Then I believe you will feel better.

A. Fall asleep as soon as possible.

B. Try to stop yourself from seeing outside.

C. It is caused by a disagreement between eyes and ears.

D. Simply opening a window may help reduce your symptoms.

E. Pressing your fingertips there would offer relief in about 10 seconds.

F. If you always have car sickness, keep one or more of these products on hand.

G. Some data has shown that eating something dry may help reduce the symptoms.

    Have you ever used any language learning apps? If you want to learn a language and speak it right away, modernize your learning style and adopt an app. It doesn't cost much, but it's worth a lot. {#blank#}1{#/blank#}.

    Learn anywhere and anytime

Personally, I love to review my vocabulary quietly in my bed before sleep using a language learning app. {#blank#}2{#/blank#}. Of course, it's also possible to learn a language with a book, but it's so much more entertaining when you are using a language learning app!

    Never waste time again

    {#blank#}3{#/blank#}. More often than not, we will get really annoyed or even stressed when time is wasted. However, when using a language learning app, time seems to go by quickly. We can take the opportunity to review and play a little while we have to wait around.

    {#blank#}4{#/blank#}

    Have you ever taken up a course at night? I have, but I found it hard to complete it because there were many restrictions. I was required to attend classes twice a week on a fixed schedule. But when we study on our own with a language learning app, we can study at our own pace.

    Save your money

    Most language schools haven't evolved to meet the needs of modem society. And that's before we've even begun to talk about the price, which is often quite unaffordable. {#blank#}5{#/blank#}. But the benefits are huge, offering you the freedom and independence to learn at very little expense.

A. Quicken your progress

B. Work without restrictions

C. Mobile apps can handle complex applications

D. Learning with the help of an app doesn't cost much at all

E. When I travel, I also use it to listen to some podcasts (播客)

F. We all have the experience of waiting for an appointment or a bus

G. Here are some benefits of language learning apps used on smart phones

    A good night's sleep is one of the best things for your health. The following steps might help you enjoy a good sleep.

    Create a nightly routine(惯例).

    {#blank#}1{#/blank#} It could be as simple as washing your face or brushing your teeth. As you begin to move into your "nightly routine", your mind will know that it's time to sleep.

    Learn your body clock.

    Some experts believe sleepiness comes in cycles(周期性地). If you know the cycles in your body clock, you can use them to your advantage. {#blank#}2{#/blank#}If not, it might be a long time before you're ready for sleep again.

    {#blank#}3{#/blank#}

    Put your clock under your bed or on the bottom shelf of your bedside cabinet(床头柜), where its light won't disturb(干扰)you. That way, if you wake up in the middle of the night, or have problems in sleeping, you won't worry about how late it is and how much sleep you're missing.

    Paint your bedroom a relaxing color

First, take any unnecessary things away from your bedroom— they stand in the way of a good night's sleep.{#blank#}4{#/blank#} It's a reminder of sleep.

    Choose the right pillow

    One study found that neck pillows can actually improve the quality of your sleep as well as reduce neck pain. {#blank#}5{#/blank#}It should provide neck support and be washable.

A. Hide your clock.

B. Change your habit

C. You probably can't fall asleep very easily

D. When sleepiness comes, get to bed in time.

E. Then paint your room a relaxing color, like green.

F. The best neck pillow should be soft and not too high.

G. This is something you do every night before going to bed.