No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. {#blank#}1{#/blank#}.

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}.

    {#blank#}3{#/blank#}.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. {#blank#}4{#/blank#} In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. {#blank#}5{#/blank#}.

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

       Do you find yourself forgetting where you left your keys or blanking out information on important tests?{#blank#}1{#/blank#}Before your next big exam, be sure to check out some of these tried and tested ways of improving memory.

    Focus your attention on the materials you are studying. Attention is one of the major parts of memory. In order for information to move from short-term memory into long-term memory, you need to actively attend to this information.{#blank#}2{#/blank#}

    Structure and organize the information you are studying. Researchers have found that information is best organized in related groups.{#blank#}3{#/blank#} Or you can make an outline of your notes and textbook readings to help group related concepts (概念).

    {#blank#}4{#/blank#}When you are studying unfamiliar material, take the time to think about how this information relates to things that you already know. By establishing relationships between new ideas and previously existing memories, you can remember the recently learned information.

    Pay extra attention to difficult information. Remembering information at the beginning or end of an article is easy. However, recalling information from its middle can be difficult.{#blank#}5{#/blank#}Another way is to try restructuring what you have learned so it will be easier to remember. When you come across an especially difficult concept, devote some extra time to memorizing the information.

A. Use this approach in your own studies.

B. Try grouping similar concepts and terms together.

C. Relate new information to things you already know.

D. Repeat the information you are studying to improve memory.

E. Try to study in a quiet place and concentrate on your learning.

F. Fortunately, there are things that you can do to help improve your memory.

G. You can overcome this problem by spending extra time memorizing this information.

    {#blank#}1{#/blank#}Fans used to be crazy about a specific film, but now the public tends to base its consumption(消费) on the interest of celebrity attached to any given product. Besides, fashion magazines have almost abandoned the practice of putting models on the cover because they don't sell nearly as well as famous faces.{#blank#}2{#/blank#}.

    Celebrity clothing lines aren't a completely new phenomenon, but in the past they were typically aimed at the ordinary consumers, and limited to a few TV actresses{#blank#}3{#/blank#}The most successful start-ups have been those by celebrities with specific personal style. As celebrities become more and more experienced at the market, they expand their production scale rapidly, covering almost all the products of daily life.

    {#blank#}4{#/blank#}No matter how famous the product's origin is, if it fails to impress consumers with its own qualities, it begins to resemble an exercise in self-promotional marketing. And once the initial(最初的) attention dies down, consumer interest might fade, loyalty(忠诚) returning to tried-and-true labels.

    {#blank#}5{#/blank#}The pop-cultural circle might be bigger than ever, but its rate of turnover has speeded up as well. Each misstep threatens to reduce a celebrity's shelf life, and the same newspaper or magazine that once brought him fame has no problem picking him to pieces when the opportunity appears. Still, the ego's(自我的) potential for expansion is limitless. Having already achieved great wealth and public recognition, many celebrities see fashion as the next frontier to be conquered. As the saying goes, success and failure always go hand in hand. Their success as designers might last only a short time, but fashion-like celebrity-has always been temporary.

A. Today, celebrities face even more severe embarrassment

B. It is the celebrity effect, rather than the quality of the products that appeals to the consumers

C. Celebrity has become one of the most important representatives of popular culture

D. The public's taste of fashion is not always constant and easy to predict

E. Today they're started by first-class stars whose products enjoy equal fame with some world top brands

F. However, for every success story, there's a related warning tale of a celebrity who overvalued his consumer appeal

G. As a result, celebrities have realized their unbelievably powerful market potential, moving from advertising for others' products to developing their own

    May the first is an important date in the college admission process in the United States. This is the last day for high school seniors to accept or reject offers of admission in the fall. But according to a recent report, there is a great change. Acceptance rates at the top colleges this year were lower than ever. {#blank#}1{#/blank#}

    These days, college applicants are applying to more colleges because online and common applications make the process easier. {#blank#}2{#/blank#}On the other hand, deciding students for top colleges to accept can be difficult because it takes much time. Students may not like being put on waiting lists. Also, common colleges work more to get the students they accept to accept them. Some colleges hold visiting days that offer a chance to attend classes and stay overnight. Some universities send gifts. {#blank#}3{#/blank#}

    For many families, the most important thing colleges can do is show them the money, especially this year; the weak economy makes parents nervous. {#blank#}4{#/blank#}The recent problems that spread from the housing market to credit markets have even affected student's loans. So lately, top schools have to spare lots of money to increase their financial aid for students. {#blank#}5{#/blank#} The Education Department expects the number of high school graduates to start to go down. This will happen as the last of the children of the baby boom generation finishes high school. The number is not expected to start rising again until 2019.

A. What contributes to it?

B. Besides, top colleges are facing changes in the population.

C. But a mistake can be costly if it happens.

D. It can mean several acceptances to choose from.

E. They have international students who know English.

F. But top colleges ignore them.

G. They cannot afford college as planned.

    Taking good notes is a time-saving skill that will help you to become a better student in several ways{#blank#}1{#/blank#}Second, your notes are excellent materials to refer to when you are studying for a test. Third, note-taking offers variety to your study time and helps you to hold your interest.

    You will want to take notes during classroom discussions and while reading a textbook or doing research for a report.{#blank#}2{#/blank#}Whenever or however you take notes, keep in mind that note-taking is a selective process.{#blank#}3{#/blank#}

The following methods may work best for you.

    Read the text quickly to find the main facts and ideas in it.

    Carefully read the text and watch for words that can show main points and supporting facts.

    Write your notes in your own words.

    {#blank#}4{#/blank#}

    Note any questions or ideas you may have about what was said or written.

As you take notes, you may want to use your own shorthand(速记). When you do, be sure that you understand your symbols(符号) and that you use them all the time. {#blank#}5{#/blank#}

A．Use words, not complete sentences.

B．There are three practical note-taking methods.

C．You must write your notes on separate paper.

D．Otherwise, you may not be able to read your notes later.

E. you will also want to develop your own method for taking notes.

F. That means you must first decide what is important enough to include in your notes.

G. First, the simple act of writing something down makes it easier for you to understand and remember it.

    If you live in a city where everyone rushes, realise that you don't have to be like everyone else. You can be different. I can't give you a step-by-step guide to moving slower, but here are some ideas to consider and perhaps adopt, if they work for your life

    ⒈Do less

Cut back on your projects, on your task list, on how much you try to do each day. Focus not on quantity but on quality. {#blank#}1{#/blank#}

    ⒉Have fewer meetings

    {#blank#}2{#/blank#} Try to reduce the number of meetings and have blocks of time with no interruptions, so you don't have to rush from one meeting to another.

    ⒊{#blank#}3{#/blank#}

    If you're constantly rushing to appointments or other places, it's because you don't allot(分配)enough time in your schedule for preparing and for travelling. Pad your schedule to allow time for this stuff. If you think it only takes you 10 minutes to get ready for work or a date, perhaps give yourself 30 to 45 minutes so you don't have to shave in a rush or put on makeup in the car.

    ⒋Practise being comfortable with sitting and doing nothing.

    When people have to wait, they become impatient or uncomfortable. Try standing in a line and just watching and listening to people around you. {#blank#}4{#/blank#}

    ⒌Realise that if it doesn't get done, that's OK

    {#blank#}5{#/blank#} And yes, I know that's a frustrating attitude for some of you who don't like laziness or living without firm deadlines, but it's also reality. The world won't end if you don't get that task done today.

    Try these things out. Life is better when unrushed.

    Remember the quote: if nature can get everything done without rushing, so can you.

A. Do nothing but wait.

B. Pick two or three important things-or even just one -and work on those first.

C. Start to put off or cancel the unnecessary.

D. Give yourself time to get ready and get there.

E. Meetings are usually a big waste of time and make you rush.

F. There's always tomorrow.

G. It takes practice, but after a while, you'll do it with a smile.