Allow me to introduce you to Terry, a window salesman from England. If I could take you back about 20 years, you'd know Terry as a complete green hand, who was wet behind the ears in just about everything he attempted. A person couldn't sell false teeth to his own Granny, let alone he could compete with the other salespeople in the industry. You know, the kind who could sell snow to Eskimos.

    Terry's boss decided to send him out on a practical field trip on his first day. So off he went, but he was extremely nervous. With his hands and his knees shaking, he approached the front door and knocked at it. And an old woman appeared. After dozens of cups of tea and pieces of biscuits, the woman signed a contract and purchased over $7,000 worth of windows.

    The woman had already talked with 6 excellent salesmen that week, all of whom offered her cheaper ones! That's right—Terry's price was the most expensive and he was also the most inexperienced salesman there ever was.

    So, what happened then? Here comes the secret. The woman said she liked the young lad more than the others. That's all there was to it. She didn't care about the extra expense. Even the other salesmen couldn't persuade her to pay less than this young lad was asking for.

    The truth is that the young lad left on the woman the first impression that shone brighter than any of the salesman's talk. First impressions count, not the sales techniques, not the low prices. The actual “personality” the kid honestly gave was all that was required. If you market your own products and services, consider what impression you are giving to others. If you appeal to them, then you've already done half of the work. If this means redesigning your presentation, then so be it. If this means going out of your way to be polite, helpful and giving the best possible shopping experience to your customers, the so be it.

    I always wondered how people would react if I tried to approach a total stranger for help in a busy place like a street corner or in a noisy mall. I have always hurried past a stranger who tried to catch my attention in a busy place or when I am rushing around.

    Yesterday, I was in a busy shopping mall buying a large piece of luggage because I just had the time to do it after many days of planning. After the purchase in one of the large shops, I picked up my phone from my pocket to call my driver waiting in the parking lot but my phone was dead.

    I then requested the shop assistant who had just sold me the luggage to ring the number of my driver for me and she replied that it was the shop policy that they cannot use mobile phones while working in the shop.

    I got out of the shop onto the busy street in front and approached a young mother with her two kids to make a request. As soon as I said “Excuse me, madam”, she grabbed both her kids and ran. I felt like a kidnapper.

    I stood there, wondering how many times I had reacted to strangers like the young mum. I stood there in the busy street with people rushing by, looking at their faces to see if there was a sign of kindness on their faces.

    I saw a man pretty shabbily dressed. He seemed to have noticed me and I just stopped him expecting him to rush past. My request escaped the lips. He immediately called the number of my driver and waited till my car came to be sure I was picked up, and he turned around before I could thank him adequately and was gone. I was surprised by his kindness and hope I will do likewise (同样地) to strangers who try to catch my attention from now on.

    You know the feeling—you have left your phone at home and feel anxious, as if you have lost your connection to the world. "Nomophobia(无手机恐惧感)" affects teenagers and adults alike. You can even do an online test to see if you have it. Last week, researchers from Hong Kong warned that nomophobia is infecting everyone. Their study found that people who use their phones to store, share and access personal memories suffer most. When users were asked to describe how they felt about their phones, words such as "hurt" (neck pain was often reported) and "alone" predicted higher levels of nomophobia.

    "The findings of our study suggest that users regard smartphones as their extended selves and get attached to the devices," said Dr Kim Ki Joon. "People experience feelings of anxiety and unpleasantness when separated from their phones." Meanwhile, an American study shows that smartphones separation can lead to an increase in heart rate and blood pressure.

    So can being without your phone really give you separation anxiety? Professor Mark Griffiths, psychologist and director of the International Gaming Research Unit at Nottingham Trent University, says it is what is on the phone that counts—the social networking that creates Fomo (fear of missing out).

    "We are talking about an Internet-connected device that allows people to deal with lots of aspects of their lives," says Griffiths. "You would have to surgically remove a phone from a teenager because their whole life is ingrained in this device."

    Griffiths thinks attachment theory, where we develop emotional dependency on the phone because it holds details of our lives, is a small part of nomophobia. For "screenagers", it is Fomo that creates the most separation anxiety. If they can't see what's happening on Snapchat or Instagram, they become panic-stricken about not knowing what's going on socially. "But they adapt very quickly if you take them on holiday and there's no Internet," says Griffiths.

    Recently, many e-commerce platforms, including Didi Taxi, Ctrip, Fliggy, JD ad Taobao, have been uncovered that they are cheating their frequent customers. Their ways are pretty clever. When there are new users or conservative old users, they will give a quite appealing price to attract them into registering and buying goods. However, their big data is not that friendly to the stable users and frequent visitors. The system always offers them higher price for the same products or service. How does this happen? According to the data analysis, the system knows clearly that although they feel the price is high, they will finally pay the bill. By collecting and analyzing users' profiles, buying habits and other information, big data recommends the same products to different users with different prices.

Companies also try other ways to make money, making online consumption far more worrying. For example, video websites always offer 120 seconds' advertisements, which drives people crazy. And even if you pay for the membership to get rid of the ads, you have to “enjoy” 15-second “private” ads. By broadcasting them, companies make huge profits — second to the membership fees. Also, owning 100Mbps network, you still put up with the slow speed when you are downloading a song. You have no choice but to become a VIP when you seek high quality services. Users seem to be lambs(羊羔) among wolves. Even though they say,” Since you have money, I'll charge you more”, we can't do anything about it.

    It pains us that we haven't figured out a way to deal with the problem. The only thing we can do is replacing our iPhones with Android phones if we want to buy a membership card, and applying for new accounts if we want cheaper hotels. Not finding a way to fight back, we can't do anything but accept them passively.

    You don't need to get in a time-traveling machine to see how technology will reshape our lives, such as the way we shop. Several new technologies that are to change your buying habits already exist. Let's see what's waiting for your future shopping.

    Try it on, virtually(虚拟的). Want to shop online for a new pair of eyeglasses? You don't need to guess which pair looks best on you. Go and see the eBay Fashion iPhone app to try a pair of eyewear you're checking out on a picture of your face. But what if you want to buy something bigger? Thanks to Microsoft Kinect's motion tracking camera, you can cover clothes on your screen body. You can even choose the background of your virtual fitting room to enrich your shopping experience.

    Get a perfect, custom fit. Everyone's body is shaped differently. To get a perfect fit, you sometimes have to get your clothes changed. But by using 3D scanning(扫描) technology, all the clothes you buy will fit your body perfectly. Some companies scan your body using High-tech to get the most exact sizes, so they can make special clothes just for you.

    Experience high-tech shopping carts and checkout counters. High-tech shopping carts could, in time, be a common sight in malls and supermarkets. Microsoft Kinect-enabled carts are under test at present. The cart can follow you along the aisles (通道), controlled only by your movement and your voice. In China, a supermarket chain(连锁超市) introduced tablet-equipped carts that guide shoppers around the stores' aisles.

    In the United States, several supermarkets use a device(装置) called Scan It that gives buyers the freedom to scan goods on their own while they shop. While it's great not having to line up at a checkout counter, we wouldn't mind it if the store used Toshiba's new Object Recognition Scanner. The machine identifies(辨认) a product as soon as it's placed in front of a camera just by its shape and color, even if it has no bar code(条形码).

    The stories we share with one another are important. They show wisdom and provide inspiration. They are important to our development. But sometimes people choose not to tell.

    Consider the negative effects of not sharing a story in the news: People are wondering if public health officials are holding back too much information about the recent outbreak of Ebola.

    There is a danger in holding back stories that ought to be told. Bobette Buster said it like this, "The fact is, history has shown us that stories not told can become like a dangerous genie (妖怪) left in a bottle. When they are finally uncorked, their power to destroy is set free."

    There are a number of reasons why we hide parts of our story: they often show our weaknesses or expose our disadvantages; they require courage and strength to share; and of course, there are some stories that should be kept secret—especially those that embarrass someone else.

    Most of us have two selves: the one we display on the outside and the one we actually are on the inside. And the better we get at hiding the stories that show our true selves, the more damage we may be causing to ourselves and to others.

    Honesty and openness is important: it proves we are trustworthy. It displays we are human. We are not perfect or better. It highlights the importance of hard work and personal development. Hard work may not allow us to overcome our disadvantages completely. But with hard work, we do not have to be restricted to our mistakes.

    Does this mean we admit every weakness, every disadvantage, and every secret regret to everybody we meet? No, of course not. There is a time and a place and a certain level of relationship necessary for some stories to be told in an appropriate manner.