Drug problems

    If you're worried about your own or someone else's drug taking or misuse, it's good to know the facts.

Why take drugs?

    Drug users don't start using drugs with the intention of becoming addicted. But many drugs contain addictive substances(物质) and even people who use them occasionally can become dependent and need to use them regularly.

    Reasons why people start using drugs can include: to escape problems they may be having in other parts of their life, peer pressure and fitting in with another group of people, being curious about the effects of drugs.

    If you start to use drugs on a regular basis, or if you become dependent on them, it can affect your family and friends as well as having a serious impact on your own physical and mental well-being.

    Drug overdoses can be fatal. You can die instantly from misusing substances and drugs that you can buy over the counters.

Signs of drug abuse and misuse

    There is not a common list of symptoms that you can use to tell if you or someone you know is misusing drugs. That's because drug use affects different people in different ways, depending on the type of drugs they're using.

    Although anxiety, tiredness and a change in sleeping habits can be signs of drug use, they can also be caused by changes in your body, stress or other problems.

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    Drugs are categorised into three classes based on their overall level of harm. Class A drugs are the most dangerous, however, all the drugs in all three classes are harmful and addictive.

    Remember that all drugs are illegal, even Class C drugs like cannabis(大麻烟). If you're caught selling them to other people, or carrying a small amount in your pocket, it's likely that the police will get involved.

    If you're found guilty of any of these offences, you may face a fine or time in custody(拘留), with Class A drugs carrying the most severe sentences.

Worried about a friend?

    If you think that one of your friends or relatives is misusing drugs, you may want to approach them and talk about it. It's not your responsibility to make them stop, but you can tell them about how their behaviour is affecting your relationship.

    If they ask for help with their problem, then it's important to listen and help them find the right information and treatment.

National Drugs Helpline

    If you're worried about drug abuse and addiction you can call the National Drugs Helpline on 0800 776 600 for confidential advice—lines are open seven days a week. Calls are free and they won't show up on your phone bill, but you may be charged if you use a mobile.

More useful links

Information about addictions from need to know

Information about drugs, the law and human rights

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. {#blank#}1{#/blank#}.

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}.

    {#blank#}3{#/blank#}.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. {#blank#}4{#/blank#} In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. {#blank#}5{#/blank#}.

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

    Top 3 Self-Discipline Techniques

    Self-discipline is the key to leading a healthier, happier and more successful life,{#blank#}1{#/blank#} We have shared some self-discipline techniques below. Follow these self-discipline techniques to start living a better life.

    1）Start small

    The journey of a thousand miles starts with a single step as the proverb goes.{#blank#}2{#/blank#} Instead, stamina(耐力) is built up by doing a little more than the previous day's target.

    The same goes for discipline. Start by trying to carry out self-discipline techniques little by little every day for big results. Increase your goals over time.

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    Staying self-disciplined requires motivation. It can be hard to stay motivated if you feel like you haven't made any progress so far. Tracking progress makes you aware of how much you've done and encourages you to keep going.

    3）Exercise your willpower

    {#blank#}4{#/blank#}Some days, sticking to the task is going to be difficult but by reminding yourself of the end in mind and how much the goal means to you, you will be able to ignore temporary temptations for long term gain.

    The above-mentioned self-discipline techniques have been proven to be extremely effective.{#blank#}5{#/blank#}and it is the key to living a happy and fulfilling life.

A. Build a support system

B. Measure your goals

C. Willpower and self-discipline go hand in hand

D. Self-discipline is a feature found in many successful people

E. Self-discipline is linked to effective time management

F. However, it is easier said than done

G. You don't train for a marathon by running 10 kilometers on the first day

    While it's books that make a library, being in lovely surroundings may provide inspiration and help you work a little bit harder. Here are some of the coolest libraries of the world.

    Library of Birmingham – Birmingham, U.K.

    The new Library of Birmingham is said to be not only Britain's biggest public library, but also the largest in Europe. Designed by Dutch architects, this replacement for the Birmingham Central Library was opened in 2013 and has a wealth of resources within its walls, including adults and kids' libraries, music collections, a Shakespeare Memorial Room, and even a gym room. Gardens crown the roof, while the changing seasons bring variations in the shadows and reflections inside.

    National Library of France – Paris, France

    The National Library of France, which now contains an astonishing collection of 30 million, dates back to the 14th century and this royal library was set up at the Louvre by King Charles V. The Library was moved to Rue de Richelieu site in 1868, with major design work carried out by French architects Henri Labrouste and, following his death, Jean-Louis Pascal. Here, the reading rooms are elegance itself. There are more than just books to be found.

    State Library of New South Wales – Sydney, Australia

    The public State Library of New South Wales holds the honor of being the oldest institution of its kind in Australia. It was originally set up as the Australian Subscription Library in 1826, but it wasn't until 1942 that its permanent home was ready. Designed by Sydney architect Walter Liberty Vernon and completed in 1910, the magnificent sandstone Mitchell Wing is one of the architectural highlights.

Seattle Central Library – Seattle, Washington, USA

    Seattle Central Library's distinctive design ensures it stands out. Architect Rem Koolhaas is one of the names attached to its design. Architects sought to envelop the 11-story building with “a layer of transparency”, using a skin of glass and metal. The finished article houses about 1.45 million books and other things, as well as more than 400 computers available for public use. The building, which opened in 2004, was included on the American Institute of Architects' list of America's 150 favorite buildings in 2007.

    There has, in recent years, been an outpouring of information about the impact of buildings on the natural environment. Information which explains and promotes green and sustainable construction design, strives to convince others of its efficacy (功效) and warns of the dangers of ignoring the issue. Seldom do these documents offer any advice to practitioners, such as those designing mechanical and electrical systems for a building, on how to use this knowledge on a practical level.

    Although there are a good many advocates of "green" construction in the architectural industry, able to list enough reasons why buildings should be designed in a sustainable way, not to mention plenty of architectural firms with experience in green design, this is not enough to make green construction come into being. The driving force behind whether a building is constructed with minimal environmental impact lies with the owner of the building; that is, the person financing the project. If the owner considers green design unimportant, or of secondary importance, then more than likely, it will not be factored into the design.

    The commissioning (委任) process plays a key role in ensuring the owner gets the building he wants, in terms of design, costs and risk. At the predesign stage, the owner's objectives and expectations are discussed and documented. This gives a design team a solid foundation on which they can build their ideas. Owners who skip the commissioning process, or fail to take "green" issues into account when doing so, often come a cropper once their building is up and running. Materials and equipment are installed as planned, and, at first glance, appear to fulfil their purpose adequately. However, in time, the owner realizes that operational and maintenance costs are higher than necessary, and that the occupants are dissatisfied with the results. These factors in turn lead to higher ownership costs as well as increased environmental impact.

    In some cases, an owner may be aware of the latest trends in sustainable building design. However, firms should not take it as read that the client already has an idea of how green he intends the structure to be. Indeed, this initial interaction between owner and firm is the ideal time for a designer to outline and promote the ways that green design can meet the client's objectives, thus turning a project originally not destined for green design into a potential candidate.

    Typically, when considering whether or not to adopt a green approach, an owner will ask about additional costs or return for investment. In a typical project, landscape architects, mechanical and electrical engineers do not become involved until a much later stage. However, in green design, they must be involved from the outset, since green design demands interaction between these disciplines. This increased cooperation clearly requires additional cost. However, there may be financial advantage for the client in choosing a greener design. There are examples of green designs which have demonstrated lower costs for long-term operation, ownership and even construction.

Do you know that junk food isn't healthy? Of course you do! Do you eat it anyway? Of course you do! But a new study shows teaching adolescents about the ways food companies fool them into thinking junk food is cool can encourage kids to fight back—by eating healthier.

The pull of junk food can be super-strong. It's designed to be tasty, which makes eating well one of the great health challenges of our time. Everyone from doctors to the government has been trying to handle it. Yet we keep eating junk food.

Professor Christopher Bryan says, "Food companies want you to want junk food." They spend millions of dollars coming up with new ways to promote junk food consumption. They hire scientists to make new junk food almost irresistible. They might do this, for example, by adding more sugar. Rats fed junk food for six weeks will even walk across a floor that gives them electric shocks just to get more of such food.

Food ads often make unhealthy junk food seem healthy by featuring professional athletes, fit-looking pop stars and smiling, active teens. "We thought when the students learned this, it would matter to them," Bryan says. He worked with 8th graders at a Texas school. Half of them got a lesson Bryan created. It focused on the ways junk food is advertised, or marketed. A second group received lessons that focused on health. These lessons informed students junk food is bad, and that foods like apples or carrots are a better choice. The students learned a bad diet can lead to major weight gain, and that being overweight puts people at risk for serious diseases. They also learned how eating well now can keep you healthy when you're older.

After the lessons, the kids in both groups were asked how they felt about junk food. Most didn't have positive feelings about these unhealthy foods.