No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. {#blank#}1{#/blank#}.

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}.

    {#blank#}3{#/blank#}.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. {#blank#}4{#/blank#} In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. {#blank#}5{#/blank#}.

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

    When you choose to send one of our free E-cards, you save paper and give friends and family the opportunity to enjoy the wonder of nature.

    Celebrate the beauty of our natural world and send an E-card to friends and family who care about protecting our planet. Feel free to set your E-card to arrive on any day you please.

    Looking for something to do besides sending an E-card?

    Check out our Everyday Environmentalist page with eco-tips on how to live greener, and become an e-member of our free global online community or calculate(计算) your carbon footprint. You can even upload your photos to our site and your photo may be featured in an E-card next year!

    A girl with blue eyes is a blue-eyed girl. A man with long legs is a long-legged man. A woman with white hair is a white-haired woman. Children who have good looks are good-looking children. What do you do when you want to buy clothes? You go to a shop. If you can find clothes that are the right size for you, and if they are ready to wear, you will probably buy them. They are called ready-made clothes. If you can not find clothes that are the right size, you will go to a tailor's shop. A tailor is a man who makes clothes. He will measure you carefully and will then make clothes for you. Such clothes are called tailor-made clothes.

    What do we call a man who is dressed badly? We call him a badly-dressed man. A woman who is dressed well is called a well-dressed woman.

    What do you wear when it rains heavily? You wear a coat that will keep the rain out. Such a coat is called a raincoat. It is made of waterproof cloth-cloth that does not let water pass through. We have a lot of rain in England. If you come to England, bring a raincoat and an umbrella. You will find them useful.

    If the floor, walls and ceiling of a room are made so that sound cannot pass through the wall, we say that the room is sound-proof. There are sound-proof rooms in all broadcasting stations.

    Many teenagers may have a very confusing time filled with anxiety in high school. Here are some powerful tips which can help you succeed in the years.

    {#blank#}1{#/blank#}You may be faced with too many choices in your life and it's unwise to try everything. Just focus on your favorite. Consider all the benefits that it brings into your life and then see how you can develop your passion into a possible career option.

    Get away from the friends that offer poisonous advice and negativity. There is no place for that kind of behavior at any stage of your life. And you should value yourself highly enough to get rid of these people{#blank#}2{#/blank#}

    Read as much as you can. Pick up a book on anything that expands your knowledge base Stop spending hours in watching your favorite TV shows{#blank#}3{#/blank#} You'll notice in a few days how you begin to see things in a different light.

    Limit the time spent on social media. I am 19 years old, so I understand just how much time can be wasted on technology, especially the Internet and cellphones{#blank#}4{#/blank#}Instead once you spend that time enriching yourself, your life begins to shape and turn into exactly what you want It to be.

Make mistakes. Look at a mistake you've made from every possible angle and take the lessons from it{#blank#}5{#/blank#}You can't achieve this by trying to be perfect all the time. It's okay to make mistakes.

A. Get ready to try different things.

B. Know yourself and pick a direction.

C. Instead use that time to invest in yourself by reading.

D. Spend less time doing things that add no value to your life.

E. This does wonders for self-confidence and overall positivity.

F. Your teenage years are meant to be spent getting to know yourself.

G. It's important for you to work hard to improve your scores in your study.

    Have you ever wondered what the longest word in the English language is? Believe it or not, there's no simple answer to the question. You might think it would be as easy as opening a dictionary and looking for the longest word. However, it's far more complicated (复杂的) than that.

    Over time, many people have suggested many different words for the title of the longest word in English. How can that be? That's because the first thing that people have different opinions on is what should be considered a word. Some of the words were simply made up to be the longest! For example, there is one really famous long word that most kids know. It comes from Disney's movie Mary Poppins: supercalifragilisticexpialidocious, which means wonderful. But since that 34-letter word was made up simply to be sung as a song in a movie, should it count?

    How about long words that actually describe something in the world? Scientists have come up with several possible choices. The name of a virus(病毒) totals 1,185 letters. There's also a protein(蛋白质) whose name totals 1, 909 letters. Should these win the title? "Not so fast!" say some people. Are these words ever actually used? Can they even be pronounced? And are they meaningful just because they are made up to be long?

    If you're wondering about some long words in common English, here are some examples. Those words include uncharacteristically (20 letters), deinstitutionalization(22 letters) and counterrevolutionaries (also 22 letters) Or perhaps the word "smiles" is the longest word in English. Sure, it has only six letters, but there is a "mile between the first and the last letters!

Photographic self-portraits have existed for as long as cameras have been in human hands. But what about selfies in space? On Twitter last year, NASA astronaut Edwin Aldrin, who famously became the second man to walk on the moon in July 1969, laid claim to a spaceflight first: taking the first selfie in space during the Gemini XII mission in 1966.

"For me, it needs to be digital to be selfie," argues Jennifer Levasseur, a director at the Smithsonian National Air and Space Museum. According to Levasseur, the concept of a selfie is directly linked to internet culture. "The thing that makes a selfie is sharing it," she says.

Still, astronauts have been carrying cameras aboard space vehicles since the 1960s. In 1966, Aldrin used a Hasselblad camera designed specifically for space. Hasselblad also painted the first camera in space a matte(磨砂) black to reduce reflections in the orbiter window. But cameras used in space need to survive extreme conditions, like temperature swings from -149° to 248°F, so Hasselblad painted later model silver.

Astronauts visiting the moon then had to take out the film and leave their camera bodies behind when they returned to Earth, because early space missions were limited by a weight limit on the returned trip. Then a big change in space camera technology came after the space shuttle Columbia broke apart on its return to Earth in 2003, Levasseur notes. "Fear that they'd never be able to bring film back from space and lose all that hard work accelerated the push for digital," she says.

Today, astronauts also have access to internet and social platforms in space and can post true space selfies made using digital cameras. Similarly, space robots are participating in selfie culture, capturing remote pictures of themselves in space or on other planets and sending them back to Earth.