I was ten when I first sat with my grandmother behind the cashier(收银台) in her grocery store. {#blank#}1{#/blank#} I quickly learned the importance of treating customers politely and saying "thank you."

    At first I was paid in candy. {#blank#}2{#/blank#} I worked every day after school, and during the summer and on weekends and holidays from 8 a.m. to 7 p.m. My father helped me set up a bank account.{#blank#}3{#/blank#}

    By the time I was 12, my grandmother thought I had done such a good job that she promoted me to selling cosmetics(化妆品). I developed the ability to look customers directly in the eye. Even though I was just a kid, women would ask me such things as "What color do you think I should wear?" I took a real interest in their questions and was able to translate what they wanted into makeup(化妆) ideas. {#blank#}4{#/blank#}

    The job taught me a valuable lesson: to be a successful salesperson, you didn't need to be a rocket scientist—you needed to be a great listener. {#blank#}5{#/blank#} Expect they are no longer women buying cosmetics from me; instead, they are kids who tell me which toys they would like to see designed and developed.

A. Later I received 50 cents an hour.

B. Before long, she let me sit there by myself.

C. I ended up selling a record amount of cosmetics.

D. Today I still carry that lesson with me: I listen to customers.

E. My grandma's trust taught me how to handle responsibility（承担责任）.

F. Soon I found myself looking more beautiful than ever before.

G. Watching my money grow was more rewarding/worthy than anything I could have bought.

    Holidays with friends can be great fun and a good way of getting to know each other better. Once you are on holiday, the trip can be full of fantastic memories if it's planned correctly.

    Choose a destination

    {#blank#}1{#/blank#} Going abroad will cost more but be a more exciting experience. Going to a different place in your own country can also be fun and will be cheaper.

    Collect your friends

    Find out how much interest there is from people to go on the trip, and work out your maximum and invite those who you get on well with.

    Meet up

    Everyone will have their own idea of what the trip is to be like, so meet up at a local café or restaurant, and share your ideas and concerns.{#blank#}2{#/blank#} Don't try to overpower others. Once you've all shared ideas you'll have a much better idea of how to start organizing the trip.

    Look for accommodation

    {#blank#}3{#/blank#} When you are searching for a place to stay in, read reviews and ratings(等级)．Book it as soon as possible because leaving it too late is going to make things harder.

    Book transport

    Once you have accommodation, you'll know the dates of your stay and be able to book transport, coach, bus, airplane, etc.{#blank#}4{#/blank#}

    Choose things you want to do there

    When you are on your trip it will be more relaxing if you have a good idea of what kind of things you want to do. Research the area on the Internet and book some activities you want to join in.{#blank#}5{#/blank#} Don't book a load of things which you can't afford.

A. One person will naturally be the leader.

B. Check out if your idea is necessary.

C. The first step is to work out where you want to go.

D. Match the activities to your budget.

E. Booking transport well in advance lowers the cost greatly, so please do it soon.

F. Make sure that the trip to the foreign country is not too long.

G. Find out your hotel near to the place you want to visit.

    Even accomplished public speakers worry about whether or not their presentation is effective. Fortunately, improving your effectiveness as a public speaker is very simple! Here are some ways.

    {#blank#}1{#/blank#}. This includes the expected size of the audience, as well as their age and educational background. It's also important to know their level of knowledge about the topic you're presenting. Finally, consider how the audience view you and what they will likely expect to gain from your presentation.

    Determine the appropriate tone(语调) for your speech. You can think about the tone of your speech as the feeling of the speech. It will be determined by the audience, place, topic and purpose of your speech. {#blank#}2{#/blank#}， as you'll want to use a tone that's natural for you.

    Conduct research if necessary. If you're already an expert on your topic, then you may be able to write your speech from memory or from your own notes. However, it's important to do research if there are any gaps(空白) in your knowledge. {#blank#}3{#/blank#}. Also, audience members may appreciate statistics and facts that support your points.

    Outline your speech if desired. Many people find that outlining helps them organize their thoughts and create a good speech. First, write your purpose at the top of the page. {#blank#}4{#/blank#}. Finally, write the conclusion that you want the audience to draw.

    Add anecdotes or jokes. Although the audience want to hear your speech, people lose attention quickly. Stories, particularly personal ones, and jokes help hold their attention and make your speech more enjoyable. {#blank#}5{#/blank#}. Just be sure not to say anything inappropriate.

A. Know your audience

B. Make friends with your audience

C. Otherwise, there might be some weaknesses

D. You'll also want to consider your character

E. Then, write out your main supporting points

F. Additionally, they help people be related to you

G. The audience may notice those gaps and ask questions

Four Ways to Give Truly Meaningful Gifts

    Buying someone you love a gift that expresses your truest feelings isn't always easy. But when you get it right, the joy they show is worth it. {#blank#}1{#/blank#}

    Listen up.

    While you may think it's a great idea to surprise someone by giving them something you think is meaningful, it's best to get them exactly what they have told you. For example, you heard friends say they wanted the newest bike but you bought them a gym membership instead. {#blank#}2{#/blank#} So get them what they've specially asked for.

    {#blank#}3{#/blank#}

    In the spirit of showing love, we might go big. However, we may not be thinking of what really makes the person happy. You might think buying your father the latest TV is perfect, but then when you get it home, it lights up the living room like a stadium and is totally wrong for the space. So think smart.

    Keep it open.

    Many of us may consider giving cash impersonal （没人情味的）. But this may save you some concern. The receiver can be allowed to choose whatever they want. In a recent survey of over 7,000 Black Friday shoppers, 39 percent said the receiver they were shopping for was “picky （挑剔）”. {#blank#}4{#/blank#}

    Create an experience.

    Visit websites where you can get the latest tickets for a play, buy a surf lesson, or even something unexpected like a flight lesson. {#blank#}5{#/blank#} For example, if your kids are into NASCAR, just imagine the look on their faces when you score them a ride at a race car driving school. So give them a time that they will remember to heart.

A. Ignore the size.

B. Go for something big.

C. Well, that was the wrong move.

D .If possible, cut down the cost of the gifts.

E. These are things that can create a lasting memory.

F. Here's how to discover a gift your receiver will love.

G. So save yourself the second guess and give cash instead.

    Homesickness is a feeling that we all have probably experienced at one time or another.{#blank#}1{#/blank#} Remember the following strategies before you get ready to leave.

     {#blank#}2{#/blank#} Knowing more about homesickness will provide insights into how common it is for people to have feelings of missing home. This will surely help make you feel less stressed or embarrassed about missing home.

    {#blank#}3{#/blank#} You can ask someone who is knowledgeable about where you'll go to describe the daily routines or activities you should expect. If it's practical, you could plan a preliminary(初步的)visit with family or friends to the place you'll go to.

    Make plans for when you arrive at your new location. When you know what some of your routines and activities will be when you get to the new place, you'll feel more comfortable.{#blank#}4{#/blank#} One study found that vigorous exercise and purposeful social interaction while away helped to avoid feelings of homesickness.

    Bring something from home. Sometimes homesickness can be difficult because you never know when it might hit you. Bring along a favorite book, a pair of slippers, or a picture.{#blank#}5{#/blank#} They can be helpful to comfort you when you're homesick.

A. Adopt your previous habits and routines.

B. Explore your new location.

C. Become familiar with the place you will go to.

D. The experience will seem a little more familiar, making homesickness less likely.

E. Preparing to move away from home helps prevent homesickness.

F. Know that homesickness is totally normal.

G. These items might help make home feel a bit closer.

    Florence Nightingale was named after her birthplace, Florence, Italy. When she was almost a year old, she returned with her family to England.

    Florence often helped her mother deliver(运送) food to the poor and sick.{#blank#}1{#/blank#} Her family was shocked because nursing was not a respected profession.

    But Florence was determined. She studied books on medicine. Later, she visited hospitals in France, Germany and Ireland and learned everything she could.{#blank#}2{#/blank#}

In 1854, Britain was at war with Russia. Florence went to the British hospital in Scutari (now Üsküdar in Istanbul) and she was shocked. The hospital left men lying on the floor, and rats were running everywhere.{#blank#}3{#/blank#} Many soldiers died before receiving help.

    The doctors wouldn't listen to Florence because they didn't like the idea of women in army hospitals—until one day 500 unexpected casualties(伤亡者) arrived. {#blank#}4{#/blank#} Florence made changes, making sure the men were washed and their injuries were cared for. Every night she would check the patients with her lamp.

    When she returned home after the war, a fund had been set up in her honor. Many of the soldiers she had nursed had made contributions(捐款).Now she could set up the Nightingale Training School in London.

    After years of hard work, Florence Nightingale saw cleaner and more cheerful hospitals.{#blank#}5{#/blank#} All of this was because of the "lady with the lamp".

A.Nursing became an honored profession.

B.There was no running water and no heat.

C.She knew she had much to learn about nursing.

D.Florence saw the soldiers' health had improved.

E.As she grew older, she decided to become a nurse.

F.They soon realized that Florence knew what she was doing.

G.Upon returning home, she was an expert on hospital management.