Section A (10 marks)

          Directions: Read the following passage. Fill in the numbered blanks by using the information from the passage. Write NO MORE THAN THREE WORDS for each answer.

                          Not all print dictionaries are the same, as you will notice when you select one. To make a wise selection, you should know how to distinguish 

among three kinds of print dictionaries: pocket, desk, and unabridged. You should also know the copyright date of your dictionary, and

 check is special features.

          A pocket dictionary is small. Generally, it contains no more than 75000 entries, making it hardly to carry to class and efficient to use. 

However, a pocket dictionary doesn't contain enough entries to be adequate for college reference homework. In addition, the information 

about each word in a pocket dictionary is generally limited. A desk dictionary is medium sized, generally containing over 100,000 entries

 as well as extra features. For college work, you should own a current desk dictionary. An unabridged dictionary is a complete dictionary. 

Abridged dictionaries, such as pocket and desk dictionaries, are shortened. Because unabridged dictionaries contain nearly all English words,

 they are large and heavy. They are often used by schools and libraries.

           If the copyright date of your current dictionary shows that it was published five or more years ago, consider investing in a more recent 

edition. English is a dynamic language that admits new words and recognizes changes in meaning, spelling, and usage of familiar words.

 This is reflected in an up-to-date dictionary.

         In selecting a dictionary, check the features it offers besides vocabulary definitions. Many editions contain signs, symbols and foreign words.

 Some also contain CD-ROMs and access to special online features.

根据内容，在对应的空格写上正确的答案！

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6、{#blank#}6{#/blank#}7、 {#blank#}7{#/blank#}8、{#blank#}8{#/blank#}9、 {#blank#}9{#/blank#}10、 {#blank#}10{#/blank#} 

    If you think your vocabulary is weak, a little effort every day over six to nine months can go a long way in improving it. Here are some tips for increasing your vocabulary.

    {#blank#}1{#/blank#}. You may be comfortable reading a particular part of the newspaper but make an effort to read different articles on every page. The editorial (社论的) page is highly recommended not only for vocabulary but also for structuring and presenting thoughts.

    Make it a habit to read a new book every week. {#blank#}2{#/blank#}. You can consider becoming a member of the local library. Make a list of new words and look up their meanings in the dictionary.

    Watch English movies and television shows. It's an interesting way to enrich your vocabulary. {#blank#}3{#/blank#}.

    Use vocabulary cards. Vocabulary cards are used by students who are trying to learn many words in a short time. You can make your own cards by writing the word on one side and the meaning on the other side of a piece of paper. {#blank#}4{#/blank#}.

    Use the Internet. The Internet is an unlimited resource for reading material.

    {#blank#}5{#/blank#}. You will come across plenty of material to read. The Internet will also introduce you to new words. Be sure to look them up in a dictionary.

    The jobs of the future have not been invented, {#blank#}1{#/blank#} By helping them develop classic skills that will serve them well no matter what the future holds.

⒈Curiosity

    Your children need to be deeply curious. {#blank#}2{#/blank#} Ask kids, “What ingredients (配料) can we add to make these pancakes even better next time” and then try them out. Did those ingredients make the pancakes better? What could we try next time?

⒉Creativity

    True creativity is the ability to take something existing and create something new from it {#blank#}3{#/blank#}There are a dozen different things you can do with them. Experimenting with materials to create something new can go a long way in helping them develop their Creativity.

⒊Interpersonal Skills

    Understanding how others feel can be a challenge for kids. We know what is going on inside our own head, but what about others? Being able to read people helps kids from misreading a situation and jumping to false conclusions. {#blank#}4{#/blank#} “Why do you think she is crying?” “Can you tell how that man is feeling by looking at his face?” “If someone were to do that to you, how would you feel?”

⒋Self Expression

    {#blank#}5{#/blank#} There are many ways to express thoughts and ideas ¡ª music, acting, drawing, building, photography. You may find that your child is attracted by one more than another.

How to write a business apology letter?

    Drafting a good business apology letter is one of the basic tasks a businessman has to complete{#blank#}1{#/blank#} It can also retain(保留) the customer, and even strengthen your relationship with the customer.

    {#blank#}2{#/blank#} Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.

    Before drafting a letter of apology, you should first consider the reason for the apology{#blank#}3{#/blank#} Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.

    {#blank#}4{#/blank#} 1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.

    Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter{#blank#}5{#/blank#} 

A. Find out if the problem has affected anyone else.

B. A well drafted apology can limit the damage done.

C. Tell the customer that the situation will not occur again.

D. A letter of complaint should be investigated as soon as possible.

E. A good sample letter would take account of the following issues.

F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.

G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.

    Sorry seems to be the hardest word. So sang Elton John on one of his biggest 1970s hits——but not every public figure seems to find it so tough to let out that powerful five-letter word.

    In recent months varieties of public figures, from politicians, to Hollywood actors and You Tube stars have all publicly expressed regrets.

    But with floods of regrets on the airwaves, just how can we tell a forced apology from a heartfelt expression?

    In its purest form, saying sorry should be an “act of regrets, a realization that something you have said or done has hurt someone and you want to repair it”, says psychologist Geraldine Joaquim.

    Made early, a sincere apology can be hugely beneficial and can “relieve the tension and takes the wind out of an accusers sails”, she says.

    A need to say sorry can arise in someone's public life and equally at home with their family and friends but, whatever the environment, how well it is received depends on how personalized it feels.

    From businesses, governments and organizations, a scripted response will fail to resonate (引起共鸣) as it will not convey empathy (同理心) and sympathy.

Whether online or in person, the timing and choice of language in an apology are decisive factors.

    “It is important to show that you understand and sympathize,” says Martin Stone, of PR agency Tank, “It is vital that any business or individual making an apology understands the focus- is it sorry for the way it's acted or is it sorry that the complainant feels the way they do?” Performed apologies always have a sense of being “acted out, and are often accompanied by too many theatrical gestures. If sincere, the person making the apology will be looking for listening clues to see if they are being understood, such as eye contact and facial expressions. They will provide “humbling (谦卑的) signals”, such as a lowered head, to indicate regrets.

    It is also important to avoid irresponsible statements or promises that can't be kept. “Don't say that you'll ensure that this will not happen again if you're not confident it won't. It could come back to bite you,” Stone explains.

    Equally, the use of “but” can hugely change the tone of an apology.

    As Stone points out. 'I'm sorry but... It sounds like you are making excuses and aren't actually taking any form of responsibility. It may be three letters but it can instantly make an apology seem hollow,”

    Steel is a hard metal that people use to make many different products. Car bodies, bridges, building frames, and containers are just a few of the things made from steel. {#blank#}1{#/blank#} But steel is better than iron in many ways. Steel is stronger but lighter than iron. Steel also lasts longer than iron.

    {#blank#}2{#/blank#}Then they add carbon to the liquid iron. They may also add other materials to make different types of steel. For example, steel with added chromium（铬）is called stainless steel. It will not rust（生锈）or stain. Finally, workers use machines to cool the liquid steel into bars or long sheets.{#blank#}3{#/blank#}

    People made the first steel as early as 1400 BC. Ancient people heated iron inside a pile of burning charcoal（木炭）. {#blank#}4{#/blank#}. The result was not the same as modern steel, but it was stronger than regular iron.

    In the 1800s people began to use huge ovens to make large amounts of steel. In the late 1800s builders used steel to make some of the first skyscrapers. {#blank#}5{#/blank#}. In the 1900s new processes made steel-making easier. Today steel remains one of the most popular building materials in the world.

A. This added carbon to the iron.

B. Steel is quite different from iron.

C. The hardened steel may then be made into products.

D. Steel is basically iron mixed with a little carbon.

E. Then they will be cooled and put on the market.

F. To make steel, workers hear iron until it melts.

G. They also used steel to make large, modern bridges.