You want to be happy, who doesn't? However, whether you procrastinate(拖延), feed negative self-talk, or don't rest your mind, you lower your potential to create happiness.

Procrastination

    You aren't in deadly danger if you procrastinate, but your system doesn't always take this information on board. You still react as though you are anxious and produce stress chemicals.

    {#blank#}1{#/blank#} Your ability to see the big picture of life is reduced when you procrastinate. Therefore, you don't see as much joy.

Negative self-talk

    {#blank#}2{#/blank#} Taking notice of what goes on in your head and putting positive change in action makes negative self-talk useful. Nevertheless, most people don't recognize negative self-talk as a pointer; they feed it until it grows out of control.

{#blank#}3{#/blank#}

    Your mind contains an incredible amount of information and is more powerful than any computer many times over. However, if you give it too many tasks, you shut out peace of mind.

    {#blank#}4{#/blank#} Thought-overload results in physical symptoms, like a racing heart and shortness of breath. Additionally, you might have sleeplessness, digestive problems and other symptoms of stress that reduce your happiness.

    If you want to increase the odds of being happy, don't procrastinate. {#blank#}5{#/blank#} Similarly, don't overload your mind, give it a rest and you will soon notice you are happier.

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. {#blank#}1{#/blank#}.

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}.

    {#blank#}3{#/blank#}.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. {#blank#}4{#/blank#} In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. {#blank#}5{#/blank#}.

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

Five Steps to Better Handwriting

    Some kids love handwriting, but others hate when it's time to put their pen to paper. Maybe they are worried about their handwriting. Are you one of them? {#blank#}1{#/blank#} Here are five steps that really work!

    Get a great grasp

    Try this—hold your pencil at the top and try to write your name. Pretty hard？But when you hold your pencil the correct way, writing is much easier. {#blank#}2{#/blank#} Hold it in place with your thumb, and your index(食指) and middle fingers.

    Let the lines be your guide

    Lined paper is your friend！Those lines can help you create letters that are the right size and proportion(均衡). {#blank#}3{#/blank#} Also be sure to fill up the lined space completely. Those capital letters should be from the bottom line to the top one.

    Slow down

    If your writing is hard to read, try slowing down a little. If you rush, it's hard to control where you stop and start your letters.

    Lower the pressure

    {#blank#}4{#/blank#} That makes it harder to make the smooth lines. Try easing up and don't hold the pencil too tightly.

    {#blank#}5{#/blank#}

    Lots of games require you to write or draw pictures. So even though it's not schoolwork, you're still using the skills you need to control your pen better.

A. Play games.

B. Ask for more advice.

C. So "a" should be half the height of a capital "A".

D. You've been writing since you were a little kid.

E. Some kids press down really hard when they write.

F. The good news is that just about everyone can improve their handwriting.

G. The best way to hold a pen or pencil is to let it rest next to the base of your thumb.

    Your children are watching you.{#blank#}1{#/blank#} According to the Health Program，developing healthy habits is an important part for your children. And when it comes to developing healthy habits, parents influence their children more than anyone else.

    {#blank#}2{#/blank#} What happens during those early years can influence children for the rest of their lives. This includes some eating and exercise habits. Children are very careful, even at a young age. Children watch what others do carefully and imitate the behaviors of those closest to them. As parents, you should do the following:{#blank#}3{#/blank#} If you do that, your children are more likely to be enthusiastic about developing theirs.

    Let your children see you taking care of your own physical health by eating fruits and vegetables. Talk to them about healthy habits in appropriate terms and at a proper time.{#blank#}4{#/blank#}

{#blank#}5{#/blank#} Computers，televisions and other forms of technology are a major part of life in the 21st century. Unfortunately, as the use of technology in the home increases, so does the time spent watching TV or playing on the computer. So as parents, you should also arrange the time for your children wisely.

A. Take part in physical activities and exercise regularly.

B. Don't get rid of technology, but use it wisely.

C. Be enthusiastic about developing healthy habits of your own.

D. Your actions arc speaking to them louder than your words will.

F. Children prefer to imitate their parents rather than listen to them.

F. This can be helpful to teach your children to form good eating habits.

G. It's easy for the children to form their healthy habits when they arc young.

    How to Help Children Learn From Their Mistakes

    Everyone makes mistakes.{#blank#}1{#/blank#}As parents, it's our duty to help our children learn from their mistakes. Turning a mistake into a learning experience will help your child grow. Here are some tips for helping children leam from their mistakes.

    Explain exactly what the mistake is. It's important to make your child accept the fact that he made a mistake. Talk with your child and help him exactly understand what he did is not right.{#blank#}2{#/blank#} Never imagine he knows; always talk over the problem early.

    Ask your child to make an apology if his mistakes hurt others. This step takes a mistake that is connected with another person even further.{#blank#}3{#/blank#}By making your child go to see and talk with the person who was hurt, he will more fully understand the results of the mistake and learn from that bad experience.

    Offer suggestion in different ways to lead your child to avoid making the same mistakes again. You can choose to share your personal examples if you had the same problem before. {#blank#}4{#/blank#}He may not want to do exactly the same thing, but it will get him to start in the right direction.

    {#blank#}5{#/blank#}Having your child try to work through the problem and know how to deal with it on by himself will help develop his reasoning skills, which is good for his self-development. In this way, he will know what he should do if a similar situation appears in the future.

A. Tell your child how you dealt with the problem.

B. Now it's time to help him properly correct mistakes.

C. Praise him if he fully understands the- mistake he made.

D. Children need to learn the results of their mistakes.

E. Learning from mistakes is what makes us become better people.

F. Encourage your child to find a way to deal with the problem alone.

G. Sometimes a child fails to know why the things he did are wrong.

    With modern technology, much written communication tends to focus on the keyboard, but handwriting is still a necessary and important skill.{#blank#}1{#/blank#}Here are some tips for you to improve your handwriting.

    Examine Your Handwriting

    {#blank#}2{#/blank#} Look through your writing to decide what makes it difficult to read or what makes it unattractive. Perhaps you write your letters too small. Check on spacing of letters and words, and proper formation of letters. If your letters are small, put more effort into writing larger letters. If certain letters trip you up, practice those letters separately and within words.

    Write Correctly

    Positioning and technique play a role in how your handwriting looks. Hold the pen between your thumb and first two fingers so that it rests against your fingers. Hold it firmly enough to control the tip but not so hard that it hurts your fingers. Lighter pressure on the paper helps you create smooth lines and focus on your letter formation.{#blank#}3{#/blank#}

    {#blank#}4{#/blank#}

    Letters are formed from several basic strokes(笔划). Practice those strokes separately to get your hand used to forming them. Strokes found in letters include vertical lines, horizontal lines, and circles. Build on those to practice specific letters.

    Write for a Purpose

    Teach young children handwriting in meaningful contexts. Use that same idea by picking up a pen to write lists and notes by hand instead of typing. Keep a journal daily with slow, correct strokes.{#blank#}5{#/blank#}These true and sincere writing opportunities make the practice meaningful.

A. Build on Basics.

B. Practice makes perfect

C. Focus on improving your correctness instead of speed

D. Writing at a slower speed also helps you focus on letter formation

E. Put a handwritten letter in the mail to surprise a friend or a relative

F. Handwriting requires your brain, eyes and hands to work together to form letters.

G. Before you can improve your handwriting, you need to know where you're falling apart.