题型:任务型阅读 题类:常考题 难易度:普通
黑龙江省哈尔滨六中2016届高三下学期英语开学考试试卷
No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. .
You should listen actively to what the customer has to say by maintaining comfortable eye contact. .
.It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.
Create a procedure for recording different types of customer complaints. .
A. Listen to your customer's complaints and you can improve your service.
B. There will be times when you'll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it's important to learn to deal with customer complaints efficiently.
F. Don't feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
A. What do network security experts do B. Try using shortened phrases for passwords C. How can we ensure the safety of a password D. Changing password regularly is an effective way E. That is like closing a door but not actually locking it F. It is used to say farewell to popular passwords like "123456" G. And it is also difficult for us to remember a long irregular password |
The first Thursday in May is World Password Day, but don't buy a cake or send cards. Computer chip maker Intel created the event as an annual reminder. {#blank#}1{#/blank#}.
The purpose of a password is to limit access to information. Having a very common or simple one like "abcdef" or even normal words like "password", is barely any security at all. {#blank#}2{#/blank#}. Hackers' password cracking tools take advantage of this lack of creativity and get in our accounts easily. More experienced users would choose a less common password. However, they might still fall victim to cracking software.
{#blank#}3{#/blank#}? A secure password is all that stands between us and a cybercriminal. It should be unique and complex which a hacker can't easily guess or crack. The best passwords are supposed to be at least 15 characters long and full of random numbers and letters. However, a long password means a complicated process to log into a website. {#blank#}4{#/blank#}. You may want to write it down, but it is not suggested due to risk.
Then what should we do? {#blank#}5{#/blank#}. You can choose a phrase such as "I want to go to England." Next, convert it to an abbreviation (缩略语) by using the first letters of each word and changing the word "to" to "2". Then you get following password phrase: iw2g2e. You can make it even more complex by adding punctuation, spaces or symbols: %iw_2g2e!@. It is much easier to remember and safer.
Can't wait to try? Let's say goodbye to "666666" and change your password right now.
You have probably heard the saying, "When life gives you lemons, make lemonade." Lemons are considered not tasty while lemonade is considered sweet. {#blank#}1{#/blank#}
But when something bad happens, it's common for most people to complain about life, " Why me?" That's like getting a bag of lemons and thinking, "Lemons taste bad! I just want chocolate!" {#blank#}2{#/blank#} But what if you did something with them? What if you made lemonade? Isn't it possible to do something similar in a bad situation?
{#blank#}3{#/blank#} Let's say you're about to go to the movies, but you discover you have a flat tire(瘪了的轮胎). You consider this a terrible thing. After all, you're really looking forward to spending some time with your favorite film stars. Now you're very worried, hating the tire, the car, and your life. But what if you called AAA(美国汽车协会) to get your tire fixed or caught up on things that you' d been meaning to do? {#blank#}4{#/blank#} A bad experience can be turned into something good. Almost everything can work itself out into something better. You can't change what has happened, right? So make the best of it. {#blank#}5{#/blank#} The easy thing to do is to be disappointed about what has happened and not consider what it could be turned into.
Next time when some bad things happen, stop and think, "How can I turn this around? How can I make it a positive experience?"
A. Here's an example. B. I'm not saying it will be easy. C. The answer to the problem is unique. D. If you smile to life, it will smile back to you. E. If you don't do anything with the lemons, they will go bad. F. The saying tells you to make the best of a bad situation. G. What if you did some reading, or had coffee with a friend instead. |
Developing and maintaining healthy friendships involves give-and-take. {#blank#}1{#/blank#}Expressing your feelings of affection and gratitude towards your friends is a powerful way to reinforce the connections you share with them. It is equally crucial for you to embody the qualities of a supportive and considerate friend as it is to be surrounded by individuals who embody these traits. By acknowledging and valuing the presence and contributions of your friends in your life, you not only nurture your relationships but also create an environment of mutual respect and understanding. This reciprocal appreciation can lead to deeper, more meaningful friendships that stand the test of time.
To nurture your friendships:
Be kind. This most-basic behavior remains the core of successful relationships.{#blank#}2{#/blank#} Every act of kindness and every expression of gratitude are deposits into this account, while criticism and negativity draw down the account.
Be a good listener.{#blank#}3{#/blank#} Let the other person know you are paying close attention through eye contact, body language and occasional brief comments such as, "That sounds fun." When friends share details of hard times or difficult experiences, be empathetic, but don't give advice unless your friends ask for it.
Open up. Build intimacy with your friends by opening up about yourself. Being willing to disclose personal experiences and concerns shows that your friend holds a special place in your life, and it may deepen your connection.
{#blank#}4{#/blank#}Being responsible, reliable and dependable is key to forming strong friendships. You're your engagements and arrive on time. Follow through on commitments you've made to your friends. When your friends share confidential information, keep it private.
Make yourself available. {#blank#}5{#/blank#} Make an effort to see new friends regularly, and to check in with them in between meet ups. You may feel awkward the first few times you talk on the phone or get together, but this feeling is likely to pass as you get more comfortable with each other.
A. Show that you can be trusted. B. Ask what's going on in your friends' lives. C. Think of friendship as an emotional bank account. D. It's never too late to reconnect with old friends. E. Building a close friendship takes time—together. F. Invest time in making friends and strengthening your friendships. G. Sometimes you're the one giving support, and other times you're on the receiving end. |
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