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题型:任务型阅读 题类:常考题 难易度:普通

黑龙江省哈尔滨六中2016届高三下学期英语开学考试试卷

七选五。任务型阅读

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. .

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. .

    .It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. .

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

举一反三
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Money Matters

    Parents should help their children understand money. {#blank#}1{#/blank#}So you may start talking about money when your child shows an interest in buying things, candy or toys, for example.

1)The basic function of money

    Begin explaining the basic function of money by showing how people trade money for goods or services. It is important to show your child how money is traded for the things he wants to have. If he wants to have a toy, give him the money and let him hand the money to the cashier(收银员). {#blank#}2{#/blank#} When your child grows a bit older and understands the basic function of money, you can start explaining more complex (复杂的) ways of using money.

2)Money lessons

    Approach money lessons with openness and honesty. {#blank#}3{#/blank#} If you must say NO to a child's request to spend money, explain, “You have enough toy cars for now.” Or, if the request is for many different things, say, “You have to make a choice between this toy and that toy.”

3){#blank#}4{#/blank#}

    Begin at the grocery store(杂货店). Pick out two similar brands(商标) of a product—a name-brand butter and a generic (无商标产品), for example. You can show your child how to make choices between different brands of a product so that you can save money. {#blank#}5{#/blank#}If he chooses the cheaper brand, allow him to buy another one with the money saved. Later, you may explain how the more expensive choice leaves less money for buying others.

A. Talk about how the money bought the thing after you leave the toy store.

B. The value of money

C. The best time to teach a child anything about money is when he shows an interest

D. Permit the child to choose between them

E. Ask yourself what things that cost money are most important to you

F. Tell your child why he can or can't have certain things

G. Wise decisions

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,选项中有两项为多余选项。

Tips for procrastinators (拖延者)

    You manage to finish and hand the project in on time, but you feel exhausted. Then, your teacher says, “Get ready. We will start the test in 5 minutes.” {#blank#}1{#/blank#}

    Many of us are guilty of delaying doing what we should do. At the same time, we might risk missing a deadline and not getting a good mark. It is also very stressful. Here are some tips for procrastinators on how to get your work done ahead of time.

    Create a to-do list. Creating a list will help organize your work and ideas while keeping you on track.{#blank#}2{#/blank#} Keep it up to date by checking off completed tasks as you go along. This will keep you focused and orderly.

    {#blank#}3{#/blank#} Chances are, you won't be able to get a lot of work done when you're tired. Finding a time of day when you are full of energy will get you to be more productive.

    Choose reliable study partners. Working with study partners will encourage you to complete the task at hand and ensure that you remain focused. {#blank#}4{#/blank#}

    Divide the work into smaller parts. Procrastination is often a reaction to feeling overwhelmed (无法对付的). Dividing work into smaller parts will make it easy to handle. {#blank#}5{#/blank#} You will find your ability and be more likely to finish what you need to do.

    Hopefully these tips will help you do away with the stressful, last-minute efforts of a procrastinator.

A. Work when you're feeling energetic.

B. Remind yourself to turn off all the devices.

C. You forgot that there's also an examination today.

D. Try to encourage yourself to stick to your work plan

E. Deal with your tasks a bit at a time instead of wasting time wondering where to start.

F. Put the tasks that you feel less confident about or are likely to avoid on the top of the list.

G. You know that others are relying on you and they think that you deserve trust and are responsible.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

A. What do network security experts do

B. Try using shortened phrases for passwords

C. How can we ensure the safety of a password

D. Changing password regularly is an effective way

E. That is like closing a door but not actually locking it

F. It is used to say farewell to popular passwords like "123456"

G. And it is also difficult for us to remember a long irregular password

    The first Thursday in May is World Password Day, but don't buy a cake or send cards. Computer chip maker Intel created the event as an annual reminder. {#blank#}1{#/blank#}.

    The purpose of a password is to limit access to information. Having a very common or simple one like "abcdef" or even normal words like "password", is barely any security at all. {#blank#}2{#/blank#}. Hackers' password cracking tools take advantage of this lack of creativity and get in our accounts easily. More experienced users would choose a less common password. However, they might still fall victim to cracking software.

    {#blank#}3{#/blank#}? A secure password is all that stands between us and a cybercriminal. It should be unique and complex which a hacker can't easily guess or crack. The best passwords are supposed to be at least 15 characters long and full of random numbers and letters. However, a long password means a complicated process to log into a website. {#blank#}4{#/blank#}. You may want to write it down, but it is not suggested due to risk.

    Then what should we do? {#blank#}5{#/blank#}. You can choose a phrase such as "I want to go to England." Next, convert it to an abbreviation (缩略语) by using the first letters of each word and changing the word "to" to "2". Then you get following password phrase: iw2g2e. You can make it even more complex by adding punctuation, spaces or symbols: %iw_2g2e!@. It is much easier to remember and safer.

    Can't wait to try? Let's say goodbye to "666666" and change your password right now.

请先阅读下面短文,掌握其大意,然后根据短文内容从下面方框内的七个选项中选择五个还原到文中,使短文意思通顺、结构完整。

    You have probably heard the saying, "When life gives you lemons, make lemonade." Lemons are considered not tasty while lemonade is considered sweet. {#blank#}1{#/blank#}

    But when something bad happens, it's common for most people to complain about life, " Why me?" That's like getting a bag of lemons and thinking, "Lemons taste bad! I just want chocolate!" {#blank#}2{#/blank#} But what if you did something with them? What if you made lemonade? Isn't it possible to do something similar in a bad situation?

    {#blank#}3{#/blank#} Let's say you're about to go to the movies, but you discover you have a flat tire(瘪了的轮胎). You consider this a terrible thing. After all, you're really looking forward to spending some time with your favorite film stars. Now you're very worried, hating the tire, the car, and your life. But what if you called AAA(美国汽车协会) to get your tire fixed or caught up on things that you' d been meaning to do? {#blank#}4{#/blank#} A bad experience can be turned into something good. Almost everything can work itself out into something better. You can't change what has happened, right? So make the best of it. {#blank#}5{#/blank#} The easy thing to do is to be disappointed about what has happened and not consider what it could be turned into.

    Next time when some bad things happen, stop and think, "How can I turn this around? How can I make it a positive experience?"

A. Here's an example.

B. I'm not saying it will be easy.

C. The answer to the problem is unique.

D. If you smile to life, it will smile back to you.

E. If you don't do anything with the lemons, they will go bad.

F. The saying tells you to make the best of a bad situation.

G. What if you did some reading, or had coffee with a friend instead.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Many students have to live with roommates while going to school or university. Having a roommate can be one of the best experiences, or easily one of the worst.{#blank#}1{#/blank#}

    Follow these five tips to avoid the common mistakes that make good roommate relationships worse.

    Talk things out.{#blank#}2{#/blank#}If something happens, sit down with your roommates and have a face-to-face conversation. Complaining about your roommates behind their backs creates nothing but awkward situations and general unhappiness.

    {#blank#}3{#/blank#}Some roommates become the best of friends, and some don't. Don't put pressure on yourself or your roommate to reach this level, especially when you first meet. Remember, you are trying to make a new friend, not scare your roommate away. And if your roommate doesn't end up being your best friend, there is no need to worry about it.

    Clean up after yourself. Or at least, keep your mess on your side.{#blank#}4{#/blank#}But being considerate with where you put your own stuff will help you avoid the arguments.

    Ask before you take. This applies to food, clothes, supplies and anything else that you don't own.{#blank#}5{#/blank#}Even if you both agree to share everything you should still ask.

A. Don't expect to be best friends.

B. Communication is of vital importance.

C. You don't need to keep the room clean and organized all the time.

D. Rooms can be really easy for a mess to pile up.

E. If you want to have a good relationship with your roommate, it all starts with you.

F. Not all roommates can become your best friends.

G. Show your roommate that you have respect for his or her belongings.

 阅读七选五

Developing and maintaining healthy friendships involves give-and-take. {#blank#}1{#/blank#}Expressing your feelings of affection and gratitude towards your friends is a powerful way to reinforce the connections you share with them. It is equally crucial for you to embody the qualities of a supportive and considerate friend as it is to be surrounded by individuals who embody these traits. By acknowledging and valuing the presence and contributions of your friends in your life, you not only nurture your relationships but also create an environment of mutual respect and understanding. This reciprocal appreciation can lead to deeper, more meaningful friendships that stand the test of time.

To nurture your friendships:

Be kind. This most-basic behavior remains the core of successful relationships.{#blank#}2{#/blank#} Every act of kindness and every expression of gratitude are deposits into this account, while criticism and negativity draw down the account.

Be a good listener.{#blank#}3{#/blank#} Let the other person know you are paying close attention through eye contact, body language and occasional brief comments such as, "That sounds fun." When friends share details of hard times or difficult experiences, be empathetic, but don't give advice unless your friends ask for it.

Open up. Build intimacy with your friends by opening up about yourself. Being willing to disclose personal experiences and concerns shows that your friend holds a special place in your life, and it may deepen your connection.

 {#blank#}4{#/blank#}Being responsible, reliable and dependable is key to forming strong friendships. You're your engagements and arrive on time. Follow through on commitments you've made to your friends. When your friends share confidential information, keep it private.

Make yourself available. {#blank#}5{#/blank#} Make an effort to see new friends regularly, and to check in with them in between meet ups. You may feel awkward the first few times you talk on the phone or get together, but this feeling is likely to pass as you get more comfortable with each other.

A. Show that you can be trusted.

B. Ask what's going on in your friends' lives.

C. Think of friendship as an emotional bank account.

D. It's never too late to reconnect with old friends.

E. Building a close friendship takes time—together.

F. Invest time in making friends and strengthening your friendships.

G. Sometimes you're the one giving support, and other times you're on the receiving end.

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