No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.{#blank#}1{#/blank#}

1）You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}

2）{#blank#}3{#/blank#} It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3）Talk with the client and discover the best means to resolve his problem.{#blank#}4{#/blank#}In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4）A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5）Create a procedure for recording different types of customer complaints.{#blank#}5{#/blank#}

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

    Keeping the memory in shape is important at any age, but it requires a bit more work as we grow. There are some simple activities that can improve your memory.{#blank#}1{#/blank#}

    Awaken your senses.

    Use your senses to help your memory store(储存) needed information. {#blank#}2{#/blank#}You can ask yourself like this: Is the sky a light blue or deep purple? The more involved(参与的) you can be in the information, the easier it is for your brain to store it.

    Use imagination and relation.

    Trying to remember names? Let's say you meet a man named Frank Parker. {#blank#}3{#/blank#}Tie the two together by picturing Frank dressed up in a hot dog costume(服装) parking his car in the parking lot. Now each time you see Frank, you should easily recall his name.

    Breathe deeply and relax.

    {#blank#}4{#/blank#}Relax, breathe deeply and slowly and let your mind ease up for a minute. Being relaxed makes it easier for information to be both stored and remembered.

    {#blank#}5{#/blank#}

    When you come upon something you need to remember, say to yourself, “Hey, pay attention and remember this!” You are giving yourself a wake-up call as well as giving your mind a marker that it can use to help in storing the new information.

A. Give yourself an order.

B. Get a good night's sleep.

C. Here are four of them to get you started.

D. Picture a hot dog for Frank and a car for Parker.

E. For example, note the colors of a picture you want to remember.

F. When we try hard to remember something we often become nervous.

G. The way you live influences not only your physical health but also your memory.

The Ways of Getting Happiness

    Spend more time in your values. Living your values is one of the simplest ways to a more happiness to every day. {#blank#}1{#/blank#}, the best way to make the most of it is to connect your work to your values. When you spend more time in your values, you enjoy the journey more.

    {#blank#}2{#/blank#}. One of the best things you can do is find simple ways to gradually improve your overall happiness level. One of the worst things you can do is compare your happiness level to others, or beat yourself up for not being a shiny, happy person.

    Drive from happiness* Decide to drive from happiness. Happiness is a decision. This is where you have to look inside, and answer the tough questions. What do you like to do? What makes you happy? It's very easy to keep doing the things that we think others expect from us, or want for us. {#blank#}3{#/blank#}.

    Don't fall for the “If-Then” trap. Don't fall for the “if-then” or when-then traps.I'11 be happy if I get that job; {#blank#}4{#/blank#}, I'll be happy; I'll be happy if I get that relationship; etc. It's easy to put your happiness “out there” instead of “right here.

    Point your camera on purpose. Point your camera at the things that you want more of.{#blank#}5{#/blank#}. You can point your camera at more pain, or more pleasure. That's a powerful choice. It's easy to test. Simply start pointing your camera at better scenes each day, and watch what unfolds in yourself, and the world around you.

A. If it doesn't happen

B. If I get that house

C. You get what you focus on

D. Set your own happiness level

E. If you spend a lot of time at work

F. Don't get mad by the traffic, and leave earlier

G. Instead, look inside and find the things that really do make you happy

    I have some gray hairs. Do l dare to count them? Just the fact that I have enough to count scares me, and turns getting old into a reality. I'm certainly getting older. We all are. But why does it have to happen so quickly?

    We just celebrated my birthday. I say "celebrated" because we had cake and ice cream. For my kids, any excuse for ice cream and cake is a celebration. I'm not sure if to me it was a thing to celebrate, though. I like the special attention that birthday bring, but I don't wait for them 364 days of the year like my children do. For them, another number means more privileges and more things that they get to do. For an adult, another number means fewer things. that you can do, like "I can't run as fast as I used to…etc. "

    I went with my children to the old-age home near my apartment building. We walked inside the door. The contrast between my preschoolers full of energy and the old women siting in the wheelchair by the door made me lost in thought. Not so long ago, I was a bouncing preschool like my children. Not so long ago, there women were the mothers of small children. Fifty years ago, they were me, and in fifty years, I could be them. The visit, like my birthday, served as a reality check. "Life is so short and it goes by so quickly. Enjoy the moment that you are in, because you will never get it back, "I told myself.

    This is also what I want to leave behind to my children. I decide to try to start just by not complaining. In any difficult situation, I will try to find the good things about it, no matter how small the good things might be.

    The UN's Millennium Development Goals included the ambition that by 2015 all the world's children would complete primary school. This has largely been achieved: nine out of ten children are now enrolled. {#blank#}1{#/blank#} Even though most of the world's children go to school, an awful lot of them learn pretty much nothing there. According to a recent World Bank study of seven sub-Saharan African countries, half of nine-year-olds cannot read a simple word and three-quarters cannot read a simple sentence. {#blank#}2{#/blank#}

    Several recent studies suggest education technology can help  It seems to bring about bigger improvements in poor countries than in rich ones.

    {#blank#}3{#/blank#} That doesn't mean buying computers for schools in the hope that children will understand how to use them, a stupidity on which plenty of money has been wasted. Instead, it means providing schools with software that children can use with minimal help from an adult. The software gets things right more often than the teachers do, adjusts itself to the child's ability, and sends teachers instructions about what they are supposed to be teaching. {#blank#}4{#/blank#}

    Technology is no panacea(万灵药) . {#blank#}5{#/blank#} And authorities need to take teachers into account. But education technology can help greatly — by monitoring pupils and teachers alike, assisting the best teachers and, most important, making up for the failings of the worst.

A. The reason is terrible teaching.

B. The achievements are really great.

C. However, the figure is not as impressive as it sounds.

D. Technology plays more and more important role in teaching.

E. Good traditional teachers are not outdated, and are never likely to be.

F. Meanwhile it allows the authorities to check on whether the teacher is in the classroom.

G. Some of the scarce resources being spent on teachers could therefore be better spent on education technology.

How to Start a Garden in 2024?

Gardening is a powerful outlet for creativity, enabling you to surround yourself with beauty. It can provide homegrown food for your family, keep you in touch with nature and is also an invaluable form of exercise. In short, gardening is beneficial to both body and soul. {#blank#}1{#/blank#}.

It all starts with good soil.

Whatever you're growing, fertile soil is the key. {#blank#}2{#/blank#}. It promotes root development, supplying nutrients for plant growth.

Grow vegetables that keep on giving.

{#blank#}3{#/blank#}, choose ones you can harvest more than once. Lettuce and basil are quick and easy to grow. They'll replace their leaves every time you cut them. Vegetables like these mean continuous harvests, which is huge for keeping spirits high.

{#blank#}4{#/blank#}.

Some plants will grow tall and some will grow closer to the ground. Tall plants will shade shorter plants and prevent them getting needed sunshine. Also, give little seedlings plenty of room to stretch and grow. If they grow too close together, don't be afraid to thin seedlings.

Save money with seeds and cuttings.

Buying all of your plants from the garden center is expensive. {#blank#}5{#/blank#}. Reach out to friends and family who garden and ask them to share spare seeds with you. Also check to see if they have any plants you can take cuttings from. It takes longer than buying young plants, but it is definitely more satisfying and you will learn so much.