题型:阅读理解 题类:常考题 难易度:困难
浙江省温州市新力量联盟2017-2018学年高二下学期期末考试英语试卷
Conflict resolution is a peaceful way of trying to solve a conflict with resolution. Both sides in the conflict explain what they feel happened to cause the conflict. The person who listens to both sides is called the mediator(调解人).
After both sides state what they think happened to cause the conflict, they discuss ways to solve the conflict. They try to come up with a "resolution" that both sides agree to.
Communication throughout the entire conflict resolution process is always exchanged in a calm manner without anger. Everyone attempts to use good listening and attending skills while people are talking.
If voices get too loud or it appears that someone is angry, the mediator's role is to address this and have the people treat each other with respect.
After various suggestions are shared in how to mediate the conflict, discussion centers on the best solution. Conflict resolution is used in many environments to help solve disagreements in a peaceful way. This is an example of how conflict resolution works in a school playground setting:
Someone says that a student pushed them on the soccer field.
The person accused as the "pusher" claims it was an accident.
The mediator takes the two people who are upset somewhere in a quieter spot and talk.
Each person describes what happened, and the mediator makes the matter clear to everyone by repeating what he heard.
The mediator asks for ideas to solve the problem and the two individuals(个体)offer solutions.
The individuals discuss the solutions and come to some agreement on the solution.
Conflict resolution can work in many settings and it can work with several individuals at once. In any event, it is worth trying to get at the heart of the matter by involving the individuals who have a concern. It encourages them to analyze what really happened, to share their feelings about the conflict, and to work together peacefully to solve the problem. Conflict resolution gives those involved a structure(框架)to use with a mediator to help reach an agreement. That is to say, it allows people to see a workable framework.
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