Next time a customer comes to your office, offer him a cup of coffee. And when you're doing your holiday shopping online, make sure you're holding a large glass of iced tea. The physical sensation（感觉）of warmth encourages emotional warmth, while a cold drink in hand prevents you from making unwise decisions—those are the practical lesson being drawn from recent research by psychologist John A. Bargh.

    Psychologists have known that one person's perception（感知）of another's “warmth” is a powerful determiner in social relationships. Judging someone to be either “warm” or “cold” is a primary consideration, even trumping evidence that a “cold” person may be more capable. Much of this is rooted in very early childhood experiences, Bargh argues, when babies' conceptual sense of the world around them is shaped by physical sensations, particularly warmth and coldness. Classic studies by Harry Harlow, published in 1958, showed monkeys preferred to stay close to a cloth “mother” rather than one made of wire, even when the wire “mother” carried a food bottle. Harlow's work and later studies have led psychologists to stress the need for warm physical contact from caregivers to help young children grow into healthy adults with normal social skills.

    Feelings of “warmth” and “coldness” in social judgments appear to be universal. Although no worldwide study has been done, Bargh says that describing people as “warm” or “cold” is common to many cultures, and studies have found those perceptions influence judgment in dozens of countries.

    To test the relationship between physical and psychological warmth, Bargh conducted an experiment which involved 41 college students. A research assistant who was unaware of the study's hypotheses（假设）, handed the students either a hot cup of coffee, or a cold drink, to hold while the researcher filled out a short information form: The drink was then handed back. After that, the students were asked to rate the personality of “Person A” based on a particular description. Those who had briefly held the warm drink regarded Person A as warmer than those who had held the iced drink.

    “We are grounded in our physical experiences even when we think abstractly,” says Bargh.

    Lights out, phones on. Many teenagers reach for their smartphones or tablets at bedtime, but it may be a good idea to switch off before you hit the pillow.

    According to a study by researchers at Murdoch and Griffith Universities in Australia, using mobile devices late at night could harm teenagers' sleep and lead to an increased risk of mental health problems.

    The study was carried out on more than 1,000 Australian high school students aged between 13 and 16. It lasted four years as student participants moved from Year 8 to Year 11.

    During the study, students were asked what time of the night they received or sent text messages and phone calls, and how well they slept.

    The results are impressive. When the study started in Year 8, more than 85 percent of the students had a mobile pone and around one-third of these students never used phones after lights out. In contrast, 93 percent of Year 11 students had a mobile phone and only 22 percent of then had no late night mobile use when the study concluded four years later.

    As the levels of mobile phone use increased, there was a growth in poor sleep behavior among the students. Meanwhile, mental health problems also increased. Students in Year 8 who were more likely to use phones at night were found to have higher levels of depression (抑郁) and lower self-esteem (自尊心) one year later.

    Lynette Vernon, lead author of the study, explained that phones affect our sleep patterns because of the unnatural blue light they produce. This light could affect the level of hormones (荷尔蒙) in the body, disrupting (打乱) its balance.

     “The more you sit in bed and watch TV, play with your tablet, and play with your phone at three o'clock in the morning, the more these things affect the slow waves of your sleep pattern and give your poor quality sleep,” Mark Levi, a Sydney-based sleep doctor said.

    Based on the findings, the researchers suggested parents should focus on guiding their children's use of mobile devices.

    According to Vernon, the solution is not simply to ban teenagers from using their devices, but teach them better ways of using them

     “Back when they're aged 7 to 10, you have to be a role model. If you put your phone away at night and it doesn't go into your bedroom, it becomes normalizedin the household and you have a much easier job,” he told The Guardian.

      Apply for a Library Card

    Any person who lives, works or attends school in New York State is qualified to receive a New York Public Library card free of charge.

    Adult and teen users may either apply online or in person at any New York Public Library location. Applications for children aged 11 and under must be completed in person, and require the signature of a parent or guardian.

    When you apply for a card online, you will receive a 7-digit temporary barcode(条形码). This allows you to set a PIN (Personal Identification Number).

After you receive your permanent barcode, which is required to borrow materials, search library databases, or reserve a computer, you must validate your card.

    Renew or Validate Your Card

    All adult, teen and child library cards for cardholders in New York City and areas of New York State outside of New York City expire(期满) and must be renewed every three years. New library card applicants who applied for a card online must validate their card before full cardholder privileges can be extended.

    Cardholders in New York City must visit any New York Public Library location to present the required forms of identification in order to renew or validate their card.

    Cardholders from areas of New York State outside of New York City may email scans or copies of the required forms of identification to patronaccounts@nypl.org.

    Forgot Your PIN?

    If you provide the library with a valid email address, you can click on the Forgot Your PIN? Link on the login(登录) screen of either Biblicisms or the Classic Catalog. A link with instructions on changing your PIN will be sent to the email address on your account, giving you a brief period of time to update your information. You must select a 4-digit numeric PIN, with no repeating or obvious characters(e.g.1234 or 2222).

    If you have not provided us with a valid email address, you have to visit a library location with valid identification to have a staff member reset your PIN for you.

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon(被欺骗的) member of society — a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced that things are being run merely to suit the firm, the system, or the union. There seems to be an deceptive(欺骗的) new motto for so-called “service” organizations — Staff Before Service.

    How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to equip all the service grilles(窗口) or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets claim that bringing all their cash registers into operation at any time would increase expenses. And the Post Office says we cannot expect all their service counters to be occupied “at times when demand is low”.

    It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from beer to medicine. Not to mention the creeping threat of the tea-making set in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

    Can it be stopped, this worsening service, this growing attitude that the customer is always a nuisance(令人讨厌的事物)? I angrily hope so because it is happening, sadly, in all walks of life.

Our only hope is to hammer home(尽力让人理解) our anger whenever and wherever we can and, if all else fails, bring back into practice the other, older slogan — Take Our Custom(买卖) Elsewhere.

    Hawaii, 2nd Edition

    Original price: $ 22.95

    Sale price: $ 20. 95

    Summary: Hawaii is one of the world's premier(最著名的) vacation destinations, and this practical and fact- packed book shows why. Like other Traveler guides, it's a treasure of special features - walking and driving tours, in-depth Hawaiian history, a sample of the best of each island's activities, plus a selection of hotels and restaurants in every price range.

    Be the Pack Leader

    Original price: $ 25.95

    Sale price: $ 18. 95

    Summary: Bestselling author Cesar Millan takes principles of dog psychology a step further, showing you how to develop the calm energy of a successful leader and use it to improve your dog's life and your own life. With practical tips and techniques, Cesar helps you understand and read your dog's energy as well as your own energy so that you can take your connection with your dog to the next level.

    Celebrate Hanukkah

    Original price: $ 15.85

    Sale price: $7.85

    Summary: The US astronaut Jeffrey Hoffman brought a menorah(烛台) and a dreidel(陀螺)on his Space Shuttle mission in 1993. Hoffman observed the traditional spinning of the dreidel, but wisely left the menorah unlit in several thousand liters of rocket fuel. Also included is the author's sure-to-please potato pancakes' recipe.

    A New Perspective(观点) of Earth

    Original price: $26.85

    Sale price: $ 20.85

    Summary: The author Benjamin Grant describes a unique collection of satellite images of the earth that offer an unexpected look at humanity. More than 200 images of industry, agriculture, architecture and nature highlight incredible patterns while also revealing a deeper story about human influence. This extraordinary photographic journey around our planet captures the sense of wonder gained from a new, aerial point and creates a perspective of the earth as it has never been seen before.

71-year-old, Helen Lloyd Jones from Cardiff recently completed her first marathon and is encouraging others of her age to take up the challenge. "Do it. We only live once," she said after the event.

Helen took up running in her 50's while working as a teacher. After jogging alongside one of her students during a sports day race, Helen said, "I felt terrible, absolutely terrible. It was a wakeup call and I started to practise jogging."

Helen started attending her local parkrun, but decided she needed a bigger challenge to keep her motivated. Once the idea of running 26.2 came into her head, she was decided, and set her sights on running a larger race, using the support of the crowds to get her round.

Helen didn't tell her husband for the first five months of her training as she knew he'd be worried about the toll the distance might have on her, saying g afterwards, "The difference between the man who waved me goodbye and the smiling man who greeted me when I returned was a reflection of how much he had been worrying. But he is very proud of me."

At 71, Helen explains how she didn't do her training "by the book". After trying to do a long run, a speed run and a hill run each week, she soon found her body was not able to recover fast enough between sessions. Instead, she chose one long run a week with her local running club Pegasus and friend Sally, so she could feel confident with the distance. 

A proud grandmother, Helen is I now taking her grandchildren to parkruns and junior parkruns. She hopes that they will remember running with their grandmother when they grow up. Are there more marathons in her future? "I said I would only do the one, but have a feeling that if I got a place in London or New York... I might change my mind."