One morning, my husband Jerry went back to the kitchen as he just finished loading his car. “I guess filling my thermos(保温瓶) is all that I have left to do, and then I'm off.” Down the drain went the hot water that had been warming his thermos.

    With a nostalgic(怀旧的) look on his face, he softly said: “Anytime I fill my thermos I think of your mom.” The tone in his voice was so tender as he spoke of my mother, who is sadly no longer with us.

    “Oh honey, I know she's watching and listening right now with a big smile on her face,” I responded, tears in my eyes.

    One morning years ago when we were leaving, mother watched as Jerry was to fill his thermos. Mom then casually said, ‘Jerry, if you filled your thermos with hot water and let it sit a while, your coffee would stay hot for longer then.” With her simple suggestion, his face showed that he was shocked by his own lack of common sense. Well, of course it would!

    He poured out the small amount of coffee already in the thermos and refilled it with boiling hot water. Then he poured the water and refilled it with hot coffee. Mom smiled as Jerry did so.

    Words of wisdom from a loving mother-in-law made an impact that will never be forgotten. She never dreamed her words would be a treasured and everlasting memory in the heart of her son-in-law.

    The lasting memories don't necessarily come from major moments in life. Memories are often made during those small, ordinary times. Life is about small moments we share with friends and loved ones.

    Experience the newly opened Grand Canyon West Skywalk in Colorado.Departing from Grand Canyon's South Rim by Airplane to Grand Canyon's West Rim,you will land and take a ground tour to the Skywalk! Walk on air for 70 feet over the edge of Grand Canyon West.

    This Skywalk has been open since March 28,2007.Daily visitor-ship to the Skywalk has been over 4000 people. Please be patient to enjoy your moment on the Skywalk.

    After you have experienced the one and only Grand Canyon Skywalk Glass Bridge from where you can enjoy the scenery better,you will return to the Grand Canyon West airport and take your Airplane for a flight back to the South Rim of the Canyon.This is a tour never to be forgotten as you will have walked on air over the Grand Canyon.

Tour Itinerary

    You are a new manager at the American branch of your German firm in Chicago. With a few minutes to spare between meetings, you go to get a quick cup of coffee.

    "Hey, David, how are you?" one of the senior partners at the firm asks you.

    "Good, thank you, Dr. Greer," you reply. You've really been wanting to make a connection with the senior leadership at the firm, and this seems like a great opportunity. But as you start to think of something to say, your American colleague breaks in to steal your spotlight.

    "So Arnold", your colleague says to your boss, in such a casual manner that it makes your German soul cringe(畏缩), "So what's your Super bowl prediction? I mean, you're a Niners fan, right?"

    The conversation moves on, and you walk silently back to your desk with your coffee. You know how important small talk is in the U.S., and you feel jealous of people who can do it well.

    There's nothing small about the role that small talk plays in American professional culture. People from other countries are often surprised at how important small talk is in the U.S. and how naturally and comfortably people seem to do it —— with peers, men, women, and even with superiors. You can be the most technically skilled worker in the world, but your ability to progress in your job in the United States is highly dependent on your ability to build and maintain positive relationships with people at work. And guess what skill is critical for building and maintaining these relationships? Small talk.

    What can you do if you are from another culture and want to learn to use small talk in the U.S. to build relationships and establish trust? Work hard to hone(磨练) your own version of American-style small talk. Watch how others do it. You don't have to imitate what they do; in fact, that would likely backfire because people would see you as inauthentic(假的,不可信的). But if you can develop your own personal version, that can go a long way toward making you feel comfortable and competent.

    This is a true story that happened in Japan. In order to repair the house, a Japanese tore open the walls. Japanese houses normally have an empty space between the wooden walls. When pulling down the walls, he found that there was a lizard（蜥蜴）staying there because a nail（钉子）from outside was hammered into one of its feet. He saw this, feeling pity and curious. When he checked the nail, he found it was nailed 10 years ago when the house was first built.

    What happened? The lizard had survived in such a position for 10 years! It has been in a dark wall partition（夹层）for 10 years without moving! Then he wondered how this lizard survived for 10 years without moving a single step—since its foot was nailed! So he stopped his work and observed the lizard: What has it been doing? What and how has it been eating? Later, he didn't know from where another lizard appeared, with food in its mouth. Ah! He was astonished and touched deeply. The free lizard had been feeding it for the past 10 years.

    Such love, a beautiful love! Such love happened with this tiny creature… What can love do? It can do wonders! Just think about it: one lizard had been feeding the other for 10 long years, without giving up hope on its partner. If a small creature like a lizard can love like this, just imagine how we can love if we try.

    Your colleague's sharp comment keeps replaying in your mind. Two of your students are trapped in a "he said/she said" battle. When you reflect on your emotional reactions, you sometimes get caught up in cycles of negative feelings, which can make you feel even worse. If so, the answer may lie in a skill called "self-distancing", the ability to take a step back and view yourself more objectively. According to a research, when people adopt self-distancing while discussing a difficult event, they make better sense of their reactions, experience less emotional suffering, and display fewer signs of stress.

    But what might self-distancing look like in action? Consider a typical "he said/she said" student conflict where they are each focusing on their own feelings. One is thinking, "I can't believe he did that to me." And another insists, "She really hurt my feelings." However, if you ask them to take the self-distancing, they might step outside of themselves and ask broader questions: "Why was he so hurt in this situation?" or "How did her anger affect him?"

    Although this approach may sound too simple to be effective, studies indicate that a change in point of view can have a powerful effect on the way people think, feel, and behave. Here are several different techniques you can try.

    First, consider how a thoughtful friend might respond after quietly observing their situation. Besides, avoid using the pronoun "I". Focus on using third-person pronouns, he, she, they, and they were able to see the stressful event as challenging rather than threatening. Finally, ask yourself, "How would I feel about this one week from now or ten years from now?" This form of mental time travel may be effective because our attention is directed away from our immediate, concrete circumstances.

    In many aspects, nowadays business environment has changed greatly since the late 1980s. The end of the cold war completely altered the very nature of the world's politics and economics. In just a few short years, globalization has started a variety of trends with profound consequences: the opening of markets, true global competition, widespread deregulation (解除政府对……的控制) of industry, and an abundance of accessible capital. we have experienced both the benefits and risks of a truly global economy, with both wall street and main street (平民百姓) feeling the pains of economic disorder half a world away.

    At the same time, we have fully entered the information age, starting breakthroughs in information technology, which have irreversibly altered the ability to conduct business unconstrained by the traditional limitations of time or space. Today, it's almost impossible to imagine a world without intranets, e-mail, and portable computers. With amazing speed, the internet is profoundly changing the way we work, shop, do business, and communicate.

    As a consequence, we have truly entered the post-industrial economy. We are rapidly shifting from an economy based on manufacturing and commodities to one that places the greatest value on information, services, support, and distribution. That shift, in turn, attaches great importance to "knowledge workers," a new class of wealthy, educated, and mobile people who view themselves as free agents in a seller's market.

Beyond the field of information technology, the increasing pace of technological change in virtually every industry has created entirely new business, wiped out others, and produced a great demand for continuous innovation (创新).New product, process, and distribution technologies provide powerful levers for creating competitive value. More companies are learning the importance of destructive technologies—innovations that hold the potential to make a product line, or even an entire business segment, virtually outdated.

    Another major trend has been the consumer and business markets. There's a growing appreciation that superficially similar groups of customers may have very different preferences in terms of what they want to buy and how they want to buy it. Now, new technology makes it easier, faster, and cheaper to identify and serve targeted micro-markets in ways that were physically impossible or prohibitively expensive in the past. Moreover, the trend feeds on itself, a business's ability to serve sub-markets fuels customers' appetites for more and more specialized offerings.