增加：在缺词处加一个漏字符号（∧），并在下面写出该加的词。

  删除：把多余的词用斜线（﹨）划掉。

  修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1．每处错误及其修改均仅限一词；

2．只允许修改10处，多者（从第11处起）不计分。

Dear Sir/Madam,

    I'm one of your customer, I ordered a set of books on your website two weeks ago, but I didn't received it until yesterday. And much to my disappointment, the books were too poorly packed up that the cover of one book were torn. To make matters worse, it is not a complete set, as I found one book missed.

    I'm sorry to have received such poorly service, and I believe I have every right ask you to deal with this problem. I hope you either return my money back or deliver a new set of books to me. Beside, I'd like to be informed of the process of your deal with my complaint.

    I'm looking forward to your reply.

Li Hua

    The female dog, who Leonard appropriately named Gobi, joined Leonard on the second day of the annual 4 Deserts Race Series and ran side-by-side with him for 77 miles. Leonard noticed Gobi running with 101 runners during the first day, but on the second day, Gobi was on the start line, looking up at him. "This was the first contact I had with her and as I ran off the line I noticed her by my side," he said. "I didn't speak much to her that day, but at the finish line she followed me into the tent and we slept next to each other. That was it then."

    Leonard shared his sleeping space, water and food with his small companion during the race. He even lent her a hand when needed. "I carried her across rivers that she could not cross on her own," he wrote on his Crowdfunder page.

    After the race, it was clear to Leonard that he had developed a special bond with the pup and started researching ways to get Gobi to the UK. He learned that it would take four months for Gobi to be medically checked and cleared for entry, all of which will cost $6,560 USD, an amount that has been surpassed(超过) due to a successful Crowdfunder campaign that raised $13,330 USD.

    Now people are very concerned about the food problem. Steve Wilson prefers organic fruit, delivered right to the doorstep. He is willing to pay for it. If this is not possible, the 30-year-old computer technician will spend the extra money at the supermarket to buy organic food.

    “Organic product is always better,” Wilson said. “The food is free of pesticides(农药), and you are generally supporting family farms instead of large farms. And more often than not that it is locally grown and seasonal, so it is more tasty.” Wilson is one of the growing number of shoppers buying into the organic trend, and supermarkets across Britain are counting on more like him as they grow their organic food business. But how many shoppers really know what they are getting, and why are they willing to pay a higher price for organic product? Market research shows that Wilson and others who buy organic food can generally give clear reasons for their preferences—but their knowledge of organic food is far from complete. For example, small amounts of pesticides can be used on organic products. And about three quarters of organic food in Britain is not local but imported(进口)to meet growing demand. “The demand for organic food is increasing by about one third every year, so it is a very fast-growing market,” said Sue Flock, a specialist in this line of business.

    Four days after Dad's 67th birthday, he had a heart attack. Luckily, he survived. But something inside him had died. His enthusiasm for life was gone. He refused to follow doctor's orders, and his sour attitude made everyone upset when they visit him. Dad was left alone.

    So I asked Dad to come to live with me on my small farm, hoping the fresh air would help him adjust. Within a week after he moved in, I regretted the invitation. He criticized everything I did. I became frustrated. Something had to be done.

    One day I read an article which said when given dogs, depressed patients would be better off. So I drove to the animal shelter that afternoon. As soon as I got there, a pointer's eyes caught my attention. They watched me calmly.

    A staff member said: “He got here two weeks ago and we've heard nothing. His time is up tomorrow.”

    I turned to the man in horror. “You mean you're going to kill him?”

    “Ma'am,” he said gently. “We don't have room for every unclaimed dog.”

    The staff member's calm brown eyes awaited my decision. “I'll take him,” I said.

    I drove home with the dog on the front seat beside me. I was helping it out of the car when Dad walked onto the front porch. “Look what I got you!” I said excitedly.

    Dad wrinkled his face. “I don't want it,” he muttered, turning back towards the house. Then, suddenly, the dog pulled free from my grasp. He sat down in front of my Dad.

    Dad's anger melted, and soon he was hugging the dog.

    This was the beginning of a warm friendship. Dad named the dog Cheyenne. Together they spent long hours walking down dusty lanes and relaxing on the banks of streams.

    Dad's bitterness faded, and he and Cheyenne went on to make many friends. Then, late one night two years later, I felt Cheyenne's cold nose burrowing(搜寻) through my bed covers. He had never before come into my bedroom at night. I ran into my father's room and found that he had passed away.

    Two days later, my shock and grief deepened when I discovered Cheyenne lying dead beside Dad's bed. As I buried him near their favorite stream, I silently thanked the dog for restoring Dad's peace of mind.

    My friend Jason and I wanted to do something to help other people who are less lucky and help us grow at the same time. After we decided that we would volunteer in Nepal, I did some surveys on the Internet and I found an organization called Volunteer(志愿者) Nepal and felt strongly that it was the right choice for us.

    While making our plans, Jason and I realized that others might like the chance to be a part of our experience. So before leaving for Nepal, we asked the people we know whether they would be interested in donating(捐赠) money or goods to Nepal Orphans Home.

    One friend, whose family owns a shop called Drake Supermarket, told others about it. Many people wanted to donate something. We received donations that filled 29 boxes with sporting goods, toys, coloring books, pencils, children's books, and more, The boxes were later taken to Drake's warehouse(仓库) where I prepared them for shipment. Drake agreed to ship them to Nepal for free .

    The boxes had arrived at the Volunteer House when we arrived there. The next day, Jason and I opened the boxes. The children from the orphanages(孤儿院) stood in a line and were able to choose a gift. This took about an hour, but the looks on their faces and the happiness that we saw in their eyes made it one of the best days of our life.

    We visited the orphanages there in the following days. Being with the children at the orphanages was both sad and wonderful. I'm sure that anyone who has volunteered will understand what I mean by that. My experience as a volunteer was very useful. It has changed me as a person and the way I viewed life in the past.

    A mother stared down at her son who was dying of terminal leukemia (白血病). Like any parent she wanted her son to grow up and realize all his dreams. She took her son's hand and asked, "Bopsy, did you ever think about what you wanted to be when you grew up?"

    "Mommy, I always wanted to be a fireman when I grew up."

    Mom smiled back and said, "Let's see if we can make your wish come true." Later that day she went to her local fire department in Phoenix, Arizona, where she met Fireman Bob. She explained her son's final wish and asked if it might be possible to give her six-year-old son a ride around the block on a fire engine. Fireman Bob said, "Look, we can do better than that. If you'll have your son ready at seven o'clock Wednesday morning, well make him an honorary fireman for the whole day, He can come down to the fire station; eat with us, go out on all the fire calls, the whole nine yards! And, if you'll give us his sizes, we'll get a real fire uniform made for him."

    Three days later Fireman Bob picked up Bopsy, dressed him in his fire uniform and escorted（护送）him from his hospital bed to the waiting hook and ladder truck. Bopsy got to sit up on the back of the truck and help steer it back to the fire station. He was in heaven.

    There were three fire calls in Phoenix that day and Bopsy got to go out on all three calls. He rode in the different fire engines and even the fire chief's car. Having his dream come true, with all the love and attention that was lavished（慷慨给予）upon him, Bopsy lived three months longer than any doctor thought possible.

    One night all of his vital signs began to drop and the head nurse began to call the family members to the hospital. Then she remembered the day Bopsy bad spent as a fireman, so she called the fire chief and asked if it would be possible to send a fireman in uniform to the hospital to be with Bopsy as he made his transition. The chief replied, "We can do better than that. We'll be there in five minutes. Will you please do me a favor? When you hear the sirens（警报器）screaming and see the lights flashing, will you announce over the PA system that it's just the fire department coming to see one of its finest members one more time? And will you open the window to his room? Thanks?"

    About five minutes later a hook and ladder truck arrived at the hospital, extended its ladder up to Bopsy's third floor open window and 14 firemen and two fire-women climbed up the ladder into Bopsy's room. With his mother's permission, they hugged him and held him and told him how much they loved him. With his dying breath, Bopsy looked up at the fire chief and said, "Chief, am I really a fireman now?"

    "Bopsy, you are," the chief said. With those words, Bopsy smiled and closed his eyes for the last time.