I stand outside waving at the car pulling slowly out of our driveway. I force a smile, hoping it will cover up my tearing eyes, but I know it's not working. I run into the house, slam the door behind me, and begin crying. It's just occurred to me that I can't see my elder sister, Monsura, in the next four months.

    I ask myself why it is that I'm crying when I know she's doing something good for herself. I feel selfish for thinking about it but I'd be lying if I said I was happy for her choosing to study in a university in Boston. When my brother, Shafat, left for college, it was different. I still had one sibling at home to call me the stupidest person on a daily basis.

    I am reminded of the things we did together as kids. In our old two-bed-room apartment, our parents gave in to our constant begging and traded rooms with us for one night. It was like being part of the amusement park, using our parents' big bed as a trampoline (蹦床).It was during the first night that I witnessed a full moon. My sister and I believed my brother. He said that the moon was yellow because it was made from cheese. We made plans to visit the moon so we could melt a part of it and make cheese dip. But now I laugh at myself for being so innocent.

    Sitting in front of my computer, I listen to songs that remind me of my two best friends. I come to terms with the fact that there's no longer anyone here to laugh uncontrollably with me or to turn to at night when I have a nightmare.

    I'm shaken into reality by the sound of my cell phone ringing. Shafat is calling. I pick up and he immediately says “Thank you for such a great childhood.'' Those few words mean the world to me. We three-way call Monsura and spend the next hour reliving memory after memory, and by the end, I forget that I'm alone at home.

    Two friends have an argument that bleaks up their friendship forever, even though neither one can remember how the whole thing got started. Such sad events happen over and over in high schools across the country. In fact, according to an official report on youth violence, "In our country today, the greatest threat to the lives of children and adolescents is not disease or starvation or abandonment, but the terrible reality of violence". Given that this is the case, why aren't students taught to manage conflict the way they are taught to solve math problems, drive cars, or stay physically fit?

    First of all, students need to realize that conflict is unavoidable. A report on violence among middle school and high school students indicates that most violent incidents between students begin with a relatively minor insult (侮辱). For example, a fight could start over the fact that one student eats a peanut butter sandwich each lunchtime. Laughter over the sandwich can lead to insults, which in turn can lead to violence. The problem isn't in the sandwich, but in the way students deal with the conflict.

Once students recognize that conflict is unavoidable, they can practice the golden rule of conflict resolution—stay calm. Once the student feels calmer, he or she should choose words that will calm the other person down as well. Rude words, name-calling, and accusation only add fuel to the emotional fire. On the other hand, soft words spoken at a normal sound level can put out the fire before it explodes out of control.

    After both sides have calmed down, they can use another key strategy for conflict resolution: listening. Listening allows the two sides to understand each other. One person should describe his or her side, and the other person should listen without interrupting. Afterward, the listener can ask non-threatening questions to clarify the speaker's position. Then the two people should change roles.

    Finally, students need consider what they are hearing. This doesn't mean trying to figure out what's wrong with the other person. It means understanding what the real issue is and what both sides are trying to accomplish. For example, a shouting match over a peanut butter sandwich might happen because one person thinks the other person is unwilling to try new things. Students need to ask themselves questions such as these: How did this start? What do I really want? What am I afraid off? As the issue becomes clearer, the conflict often simply becomes smaller. Even if it doesn't, careful thought helps both sides figure out a mutual solution.

    There will always be conflict in schools, but that doesn't mean there needs to be violence. After students in Atlanta started a conflict resolution program, according to Educators for Social Responsibility, "64 percent of the teachers reported less physical violence in the classroom; 75 percent of the teachers reported an increase in student cooperation; and 92 percent of the students felt better about themselves". Learning to resolve conflicts can help students deal with friends, teachers, parents, bosses, and coworkers. In that way, conflict resolution is a basic life skill that should be taught in schools across the country.

    Are you so sure your mistakes are just mistakes? Or could they be building blocks to a success beyond any you imagined?

    When my friend Dorothy goes home to visit her family each Thanksgiving, her mother serves the traditional “mistake salad”. The dish was born many years ago, Dorothy explains, when mother was using a cookbook to make a salad. In the process, by mistake, mother included half the salad ingredients (原料) from a recipe (食谱) on the left side of the open cookbook, and half the ingredients from a different salad recipe on the opposite page. Everyone enjoyed the salad so much that she continued to serve it every year. So it was really not a mistake at all.

    Then there was the man named Alfred, who invented dynamite (炸药). When Alfred's brother died, the city newspaper mistook his brother for him, saying in the news that the dead's most famous act was the creation of bombs (炸弹). Surprised to consider that his name would forever be connected with destruction, Alfred wanted to leave a more positive impression on people. So he set a prize for people who made contributions to world peace. Now the Nobel Prize, set up by Alfred Nobel, is the most respected prize in the world.

    Everything is part of something bigger, and so are mistakes. In his brilliant book Illusions, Richard Bach explains that every problem comes to you with a gift. If you only fix your attention on what went wrong, you miss the gift. If you are willing to look deeper and ask for the bright, the problem will disappear. You are left only with the learning, and you go forward on your path.

    Robots come in many shapes and sizes. But most have one thing in common. They are built to help people. Lately engineers have been developing new kinds of humanoid robots. These high-tech machines are designed to lend a hand everywhere from hotels to disaster areas.

    "Robots help people by making their lives easier, safer, and more fun," says engineer Omar Abdelwahed.

    Since November, a robot named pepper has been on the job at the Mandarin Oriental hotel in Las Vegas, Nevada. When guests have questions or need directions, they can ask Pepper. They can also use the robot's touch screen to find the information they need. Pepper is able to talk with guests and entertain them with stories too. It can even tell what kind of mood they are in.

    "Pepper provides our guests with information in an exciting and new way," says hotel manager Donald Bowman.

    For a kid, being in the hospital can be boring and even scary. But a small robot called NAO is helping to make hospital stays easier. It was designed to keep people company.

    A Tennessee doctor named Phil Parker bought a NAO robot three years ago. He programmed it to talk to and play with young patients. He brings it to hospitals to help sick kids. When kids get medical tests, NAO explains what is going on. The robots also reads to kids and plays games with them like rock, paper, scissors.

    "The robot gets many kids to smile for the first time since they've been in the hospital," Parker says.

    Other robots are being developed to help in places where it's hard or risky for people to go. For example, disaster areas can be full of rubble and other dangers. Engineers in Japan are building a robot called E2-DR to go into those areas and search for people who are hurt.

    The pupils of Grangetown High have been busy getting to know their newest and tallest classmate — a 7-meter-tall giraffe outside their school.

    The giraffe is a huge sculpture (雕像). The school's headmaster noticed it in an artist's garden as he drove past one day, and thought it would be perfect for his school. “I knew everyone would love it," he said, "because our basketball team is known as the Grangetown Giraffes, and they wear giraffes on their shirts. So I asked them to write to the artist, asking how much it would cost to buy the giraffe. He was very kind and got it ready to deliver (递送) in six weeks — all for nothing! It was expected to arrive one Sunday morning, so that the pupils would see it when they got to school on Monday — at that time they had no idea that we were getting it."

    The artist, Tom Bennett was a university professor of chemistry before he retired in 2012 and only took up metalwork a couple of years ago. "I've always drawn pictures," he said. I can even remember doing it on my first day at school — I drew a horse. I wanted it to be the best horse picture ever, but I don't think I succeeded."Tom's first metalwork was a bicycle on which he and his wife could go cycling together, “It was the most uncomfortable bike ever created," he said, "so I gave up making bicycles and went into sculpture instead."

    Meanwhile the pupils at Grangetown High are very happy with their new classmate. "We're going to hold a competition to give it a proper name," said one girl. "Everyone likes the expression on its face, so perhaps that will give us some ideas."

    When I was 12 years old, I already knew that my teen years were going to be the worst years of my life. I was a total outsider, bullied (欺凌) at school. I felt completely alone in my small town.

    But by starting to do volunteer work when I was 14, I turned my problem into a passion for helping others. The opportunity to practice kindness made me feel like my life had a greater purpose. The more positive energy I shared, the more kindness and appreciation I received. I realized that my purpose in life would be to reach out to people, specifically teenagers, and help them feel less alone.

    Books were my true friends back then. I was so thankful that the authors wrote those books. The kindness they offered me with their books saved my life. One of my biggest dreams was to become an author so I could write books that would help other teenagers the way those books helped me.

    After surviving terrible experiences at school and at home, I made a choice to take the optimistic, positive road in the next steps of my journey. My dream career, one I thought was only possible for the authors I loved, is what I am doing now. I have been a full-time author of teen novels since 2007 and am grateful for this amazing opportunity to reach out to readers every single day.

    Kindness saved me when I needed help the most. Even small acts of kindness can change someone's life. You never know what someone else is going through. But by practicing daily kindness, you become an architect of positive change.