About twenty years ago, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been 1 by a consumer poll（民意测验）as the 2airline company in the world. Last in 3, last in dependability（可靠性）, and last in profits as a percentage of sales. Yet, one year later, in the same poll, they were ranked number one in all three4. What happened?

    Carlzon had decided to 5 what he thought was the most 6 issue—serving the customer. He wanted to keep it simple: Identify every contact between the 7 and the employees, and treat that contact as “a moment of truth”.

    He set out to let his people know the importance of that 8—the captain, the ticket agent, the baggage handler, the flight attendant. “Every moment, every contact,” he said, “ must be as pleasant, and as 9 as possible.” He figured that he had about ten million customers each year, and 10 each customer made contact with five of his people for 11 fifteen seconds each time.12, in his mind, these fifty million contacts, fifteen seconds at a time, would13 the fate of his company.

    He set out to14 his vision（愿景）with his twenty thousand employees. He knew the key was to empower（授权）the front line. Let them make the decision and take 15, because they were employees of Scandinavian Airlines during those fifteen seconds. He then had twenty thousand people who were inspired and16 to go because they paid special attention to one important thing—making every moment 17.

    From the story we can see that a leader's job is to 18the future and see the organization, not as it is, 19 as it should be. Only by fulfilling his 20can his men achieve his goal.

    It impressed me a lot. I never thought that little help would 1 out to be the most satisfying thing I have ever done. He was tired, and 2 to climb further. With a broad 3, he asked if I could help him with some money. He was paralyzed in both legs and was 4 funds for some operation. He said that if operated successfully, he could 5 training guaranteeing him a job. I was full of 6 and even asked him to show his legs. I gave him the 7 money. After a few days, he again came at my doorstep asking for more money for accommodation. This time I was more or less 8 he is not cheating me. I gave him some and said this is all I had.

    A year went by and I had moved to a(n) 9 place. One fine day I got a call from an unknown number. The caller called out his name but I didn't 10 him. Then he said he is the very paralyzed person I helped a year ago.

    I asked him how he is doing. He said, "What sir? You recognize me not by my name but by my 11 state."

    "With your kind help I am now able to 12 on my legs without support. I was operated 13. I am married to a beautiful lady and have a stable 14."

    I don't 15 remember if I gave him my phone number. 16, what he said next was touching. He said he wanted to return my money so that I didn't feel cheated and continued to help people 17 in the future. I don't know whether he read my facial expression the day I helped him but tears were 18 down my face. That day I promised him I will continue to help people as I see a(n) 19—small or big. 20 that changed my life.

    The family had had a cat for years. Then, one day, the children finally1to persuade their parents to get them a dog as well. So a little Labrador（拉布拉多犬）2.

    The dog was so3that everyone wanted to hold him and he charmed everyone by just loving them. The cat made it very clear she did not welcome another 4in the house, but the dog just5the cat anyway. The little dog6her anywhere, and tried to make friends with the angry cat. No amount of 7behavior from the cat could persuade the dog not to love the cat.

    The family thought the cat would8like the dog.

    Then one day the family heard horrible9from their back yard. They ran to the10to see what was happening. They lived in the suburbs and so they saw a real lynx（猞猁）was just planning on11their cat for lunch. The poor cat had nowhere to run or hide. It would only be a matter of seconds and their cat would be 12.

    And then suddenly a black lightning ran to the rescue. The little dog13the big lynx with all its strength. It did not14or stop to think. It saw its15in trouble and did what had to be done. The family opened the window and started yelling and the father ran to the yard. The lynx soon disappeared into the16.

    And ever since that day the cat's behavior toward the dog17totally. Now it was the cat that followed the hero dog everywhere. They18in the same basket. The cat even let the dog eat from her bowl.

So if ever anyone is19towards you, don't turn your back on them. They may not rescue your20 —but their kindness can certainly rescue your day!

    I've always taught piano lessons in my spare time. Over the years I found that children have 1 musical abilities. Although I've taught some gifted   students, I've also met so-called "musically 2" pupils. One such student is Robby.

    Robby was already 11 years old when his mother sent him for his first 3 lesson. I prefer that students begin at an earlier age. I 4 it to Robby, but he said it had always been his mother's 5 to hear him play the piano. So I took him as a student.

    6 Robby tried very hard, he didn't have the basic sense of music. However, he 7 and he would always say, "My mom's going to hear me play some day." But it seemed 8, and I was disappointed by his slow progress. Then one day Robby didn't come. He 9 me his mother was sick. I was glad that he stopped coming, since he was really a bad 10 for my teaching!

    Several weeks later I was 11 my students for the music show when Robby came and said, "Miss Handorf, I've wanted to play." I don't know what made me 12 him to do that. Maybe it was his 13 that touched me.

The night for the show came. It went well. Then Robby came up on stage. I was 14 when he said he had chosen one of the most difficult pieces of Mozart. But I was not prepared for what I heard next. His fingers were light on the keys. They 15 danced on the keys. He played so well that everyone was 16excitedly.

    In tears I 17 up to stage. "Oh, Robby! How would you do it?" "Well, Miss Handorf, I 18 practicing at home. Remember I told you my mom was sick? In fact she had cancer and passed away this morning. And she was born 19, she could never hear me play the piano, but tonight was the first time she ever heard me. I wanted to make it 20."

    From a young age, Michael Platt loved two things: Martin Luther King and cupcakes. He remembered statistics about income inequality and children hunger. But he also1afternoons at his computer in his Bowie home, awestruck by YouTube bakers who transformed a base of eggs, flour and water2edible (可食用的) works of art.

    Michael saw a way to3his twin passions. At age 11, he founded a bakery that operates on the Toms one-for-one model: For every cupcake, cake or cookie Michael4, he donates another to the homeless and5. Michael, now 13, said he6enjoys handing out cupcakes to kids.

    Sometimes Michael bakes to7money for hunger-fighting nonprofit groups, too. He spent a morning last weekend teaching a baking class to raise money for No Kid Hungry.

    He can keep up with his baking in part because he is homeschooled by his mother, who quit her job to8Michael full time. Michael9from public school-and his mother from job-after his epilepsy (癫痫) was diagnosed in sixth grade. His epilepsy became too10and too frequent to allow him to sit in a classroom, his mother explained.

    "It was a very, very11time," she said of the period after the diagnosis, during which Michael had to12 his physical activity. "He had to stop everything he13:Gymnastics, climbing trees, diving. So that's when he kind of threw himself into baking," she said. Baking, Michael said, makes him feel 14 .

    But when he started the bakery, he knew from the beginning that he wanted his15to do more than make money. Michael hopes his cupcakes spread awareness of the past and16others to work for social equality.

    Sometimes, Michael17, he grows tired of being in the kitchen. Then he remembers the18boy he met once while19cupcakes. A couple of days afterward, the boy's father messaged Michael on Facebook to say that his son, encouraged by Michael's example, now aspired (向往) to20a baker, "That inspired me," Michael said.

Strategies to Overcome Self-Doubt Once and For All

Being self-confident is not easy and not everyone can do it, but it doesn't need to be that difficult. {#blank#}1{#/blank#}

Going through life can be very challenging at times. When we were young, no one told us how hard it will be in the future but here we are {#blank#}2{#/blank#} And it is unpleasing and can kill your confidence levels if not controlled from the beginning.

We will all experience some self-doubt, which is natural. {#blank#}3{#/blank#} It happens to us during normal days or whenever we are going to start a new job, a new task, or a new relationship, anything new in life will make you self-doubt. This sort of feeling puts you into dark days when nothing seems to go right and you might feel like giving up, and that is the time to be strong.

 {#blank#}4{#/blank#} Self-doubt is when you are unsure about one or more aspects of yourself. For example, when starting a new job, you might feel inexperienced or might think that you are not fit enough for the job, and this is a prime example of self-doubt.

 {#blank#}5{#/blank#} Low-level of self-criticism is actually good for you. It motivates you and pushes you to be better in life, to become greater than yesterday. This type of feeling will push you to work harder and faster than before and will also increase your productivity, but it should be a low level of self-criticism. You don't want to punish yourself over things that are beyond your control.

A. We needn't take it seriously.

B. It's impossible for us to deal with it.

C. One of the big problems of adult life is having self-doubt,

D. Self-doubt isn't all that bad, let us tell you why.

E. Let's explore to find ways to remove self-doubt forever.

F. It will take long for us to solve this problem.

G. There are some people mistaking self-doubt for something else.