How to write a business apology letter?

    Drafting a good business apology letter is one of the basic tasks a businessman has to complete{#blank#}1{#/blank#} It can also retain(保留) the customer, and even strengthen your relationship with the customer.

    {#blank#}2{#/blank#} Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.

    Before drafting a letter of apology, you should first consider the reason for the apology{#blank#}3{#/blank#} Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.

    {#blank#}4{#/blank#} 1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.

    Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter{#blank#}5{#/blank#} 

A. Find out if the problem has affected anyone else.

B. A well drafted apology can limit the damage done.

C. Tell the customer that the situation will not occur again.

D. A letter of complaint should be investigated as soon as possible.

E. A good sample letter would take account of the following issues.

F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.

G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.

    Eyesight plays a very important role in our daily life. Every waking moment, the eyes are working to see the world around us. Over forty percent of Americans worry about losing eyesight, but it's easy to include steps into our daily life to ensure healthy eyes. Here are five suggestions for a lifetime of healthy eyesight:

    Schedule yearly exams. {#blank#}1{#/blank#}Experts advise parents to bring babies 6 to 12 months of age to the doctor for a careful check. The good news is that millions of children now can have yearly eye exams and following treatment, including eye- glasses.

    Protect against UV rays . Long-term stay in the sun creates risk to your eyes. No matter what the season is, it's extremely important to wear sunglasses. {#blank#}2{#/blank#}

    Give your eyes a break. Two-thirds of Americans spend up to seven hours a day using computers or other digital products. {#blank#}3{#/blank#}Experts recommend that people practice the 20/20/20 rule: every 20 minutes, take a 20-second break and look at something 20 feet away.

    {#blank#}4{#/blank#}As part of a healthy diet, eat more fruits and vegetables each day. Vitamins C and E help protect eyesight and promote eye health.

    Practice safe wear and care of contact lenses (隐形眼镜). Many Americans use contact lenses to improve their eyesight. While some follow the medical guidance for wearing contact lenses, many are breaking the rules and putting their eyesight at risk. {#blank#}5{#/blank#} Otherwise, you may have problems such as red eyes, pain in the eyes, or a more serious condition.

    World records can be set even if you are over 100 years old. Robert Marchand was born in 1911 in northern France. He enjoys riding a bicycle, and started cycling seriously when he was in his 60s. {#blank#}1{#/blank#}

    On Wednesday, a crowd gathered at the Velodrome National, about 30 kilometers outside of Paris. {#blank#}2{#/blank#} The record for one hour is held by Britain's Bradley Wiggins, a former Tour de France winner. Wiggins covered 54.5 kilometers in 2015.Evelyn Stevens of the United States holds the women's record. She went almost 48 kilometers in an hour last year. In 2012, Marchand set a record for riders over 100 years old when he traveled almost 27 kilometers in an hour. {#blank#}3{#/blank#}

    Marchand set off on his record attempt as sports lovers cheered and photographers watched. He moved slowly, but steadily, around the cycling track.

    Marchand is relatively small.{#blank#}4{#/blank#} When the hour ended, he completed 92 times around the track. That is just over 22.5 kilometers. {#blank#}5{#/blank#} He did not see his trainers telling him he only had 10 minutes remaining.“ I would have gone faster. I would have posted a better time,” he said. But the news was still good, as he did set a new record for riders 105-years-old or older.

“I'm now waiting for a rival,” he said.

A. Marchand is now 105 years old.

B. Marchand does well in riding a bicycle.

C. They were there to see how far he could travel in one hour.

D. They knew Marchand could travel over 22.5 kilometers.

E. He is only 1.52 meters tall and weighs 52 kilograms.

F. After the event, Marchand said he could have done better.

G.So the question many people asked this week was: “Could he break his own record?”

    Lemon water is pretty popular. It's offered as a free upgrade to regular water at pretty many restaurants.{#blank#}1{#/blank#}, others are devotees of the possible health benefits. Here's what may happen if you take up the lemon water habit.

    Easier weight loss

    Studies in mice indicate that the antioxidants(抗氧化剂) in lemons can reduce weight gain despite a high-fat diet. More studies are needed to determine if the results can be applied to humans, but anecdotal evidence is favorable. People who drink lemon water regularly report easier weight loss, though it is unclear if the combination of lemon and water is the fundamental driver.{#blank#}2{#/blank#}.

    Get enough vitamin C

    Vitamin C is an important antioxidant that has a ton of health benefits. It can only be gotten from food as our bodies don't produce it alone. Getting your RDA (Recommended Daily Allowance) of vitamin C can lower the risk of heart disease, stroke, and high blood pressure. Vitamin C is good for your skin and bonds with free radicals (自由电子) that accelerate aging.{#blank#}3{#/blank#}, but they're a great source nevertheless.

    Stabilized moods

    Studies have found that smelling lemon scent reduces stress hormones that regulate mood. Drinking lemon water offers this benefit as well as the vitamins and potassium(钾) in the fruit. {#blank#}4{#/blank#}, and high blood pressure is related to stress, so not getting enough potassium can certainly affect your mood. All in all, lemon water can be a calming drink.

    In the end, drinking water is never a bad call, and there is absolutely no reason not to add lemon to it. Drinking lemon water provides some helpful nutrients and antioxidants. Give it a try!{#blank#}5{#/blank#}.

A. Lemon is a common smell in all manner of cleaning products

B. Potassium plays a huge part in regulating blood pressure

C. There is nothing to lose

D. Lemons aren't the highest in vitamin C

E. While some people drink it simply because of its taste

F. If adding lemon to water can encourage people to drink more

G. It could be that drinking more water helps dieters to feel full and avoid overeating

Overcome Culture Shock in the Classroom

    Culture shock occurs in a classroom when students are exposed to a new situation.{#blank#}1{#/blank#}. However, it can also happen to students moving from a small town to a large city, to home-schooled students starting formal school education or to students progressing from one level of education to another. There are several strategies that teachers can use to help students overcome culture shock.

    Make group rules

    Brainstorm(集体讨论) group rules with the class as a whole to create a safe space and good learning environment.{#blank#}2{#/blank#}. Rules could include respecting differences, listening when someone is speaking and not teasing, for example.

    Provide a partner

    Find a partner for the new student in the adjustment period.{#blank#}3{#/blank#}. A good partner is someone who is friendly, outgoing and patient. The partner should show the new student around the school, spend time with him or her after class and eat lunch with him or her.

    Know the source of a problem

    Identify problems early and work with the student and his or her family to deal with them. {#blank#}4{#/blank#}. It can also be caused by overseas or home school environment. Students and parents need to be aware of all the rules and customs that apply.

    {#blank#}5{#/blank#}

    Create lessons that include information about different countries and traditions. These could include story reading, geography, cultural studies and history. Encourage the student to share some information about himself or herself.

A. Create special lessons

B. Respect other cultures

C. They have lost their own language and culture

D. Explain the rules and require everyone to follow them

E. A partner can help him or her quickly adapt to the new environment

F. Classroom culture shock is often caused by the very different environment of a classroom

G. Typically, this happens when a new immigrant(移民) arrives in a classroom for the first time

Today, technological advances are rapidly making it possible to automate much of the work currently carried out by humans. This applies to both blue-collar jobs through robotics and the Internet of things, and white-collar work through artificial intelligence, the wide applicability of these technologies has led to broad concern about the destruction of jobs. Indeed, according to a 2014 Oxford study, 47% of jobs in the US could be replaced. By automated processes in the next two decades.  

Of course. As many have noted, while technology has always removed the need for some types of jobs, it also creates new ones. Technology is a set of tools that we use in different ways to increase efficiency. The Industrial Revolution destroyed some jobs but created many more. It also increased the total wealth of society and began to create a middle class who could enjoy health, education and other benefits that previously had been available only to the wealthiest. It can be challenging to predict the kinds of jobs that this new revolution will create and in what quantities, which makes the situation seem worse than it actually is. But nine of the top ten most in-demand jobs of 2012 didn't exist in 2003, suggesting that this latest revolution is creating new employment opportunities.

For many, this picture is overly optimistic. The new jobs require a completely different skills set —you can't turn an assembly plant worker into a data scientist overnight. Others are concerned that we are facing a permanent reduction in the need for human labor. Science fiction has long imagined a future where we no longer have to work and can spend our time on more noble pursuits. Could it be that we are reaching that inflection point in human history, if we are? Neither our social norms nor our economic systems are ready for it. Today, self-worth is inherently tied up with jobs，professions，careers and trades.