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The Internet has completely changed the
workplace over the past three decades. Artificial Intelligence is now all set
to do the same, and businesses that don't take advantage of the technology risk
being left behind.
Global tech giants (巨头) like Amazon have been leading the change, and businesses of all
sizes are now using the technology for employing and managing their staff.
Among them is L'Oreal. With about a million
applicants for roughly 15,000 new positions each year, the company is using AI
to hire.
“We really wanted to save time and focus more
on quality, diversity and candidate experience. And AI solutions were the best
way to go faster on these challenges, said Eva Azoulay, global vice-president
of L'Oreal's Human Resources Department.
The company uses Mya, a chatbot, to save
employers' time during the first stage of the process. It handles routine
questions from candidates, and checks details such as availability and visa
requirements. Should candidates make it to the next round, they'll run into
Seedlink, an AI software that scores applicants based on their answers to
open-ended interview questions. These scores don't replace human judgment, said
Azoulay, but they do pick out candidates who might not seem like obvious
choices.
Early results have been promising. For one
internship program, where 12,000 people apply for about 80 spots, employers
claim they saved 200 hours of time while hiring the most diverse group to date.
Other businesses have gone beyond employment
and are using AI to help manage employees. Some UK firms have started using
Isaak, a system designed by the London-based company StatusToday, to track how
many hours staff spend online and the number of emails they receive. London
real estate agent JBrown has been using this system since March. CEO James
Brown said it helps the firm understand employees' habits and prevent them from
overworking. "It enables us to solve bottleneck problems and relieve
overburdened employees," he said.
Despite these examples of good practice, there
is still a long way for AI to reach its full potential (潜力), and the technology comes with risks. Another AI danger could be
its impact on jobs through automation (自动化). McKinsey predicts AI
could add $13 trillion to the global economy by 2030, with early adopters
doubling their cash flow over that period. But the demand for repetitive (重复的) or digitally-unskilled jobs could drop by around 10%, the
consulting firm said in a 2018 report.