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题型:任务型阅读 题类:常考题 难易度:普通

黑龙江省哈尔滨六中2016届高三下学期英语开学考试试卷

七选五。任务型阅读

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. .

    You should listen actively to what the customer has to say by maintaining comfortable eye contact. .

    .It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or assure the customer you'll do something about his complaint.

    Talk with the client and discover the best means to resolve his problem. In this case it's important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

    A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

    Create a procedure for recording different types of customer complaints. .

A. Listen to your customer's complaints and you can improve your service.

B. There will be times when you'll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

举一反三
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Trust has been considered as the basis of any relationship, including friendship. No relationship can last long with a lack of trust. Not many of your friends will have real faith in you as you would like to believe. {#blank#}1{#/blank#} Sometimes, it takes years, even a complete lifetime, to trust someone. However, how do we know if our friends have faith in us?

    {#blank#}2{#/blank#} With whom will you share things that you don't want everyone to know? It would be with a close friend, whom you trust as much as you trust yourself. While a few of your friends may be fiercely protective of their privacy and may not tell their secrets to anyone, whose who do, surely find you trustworthy and reliable.

    Whom do you look up to for advice when you need it the most? It has to be either your parents or your friends. {#blank#}3{#/blank#} This is a shining example of trust. You only seek advice from people you hold in high regard and find dependable. The friends who trust you will never forget to include you in the important decisions of their life.

    Arguments and heated discussions are a part of every relationship, and this is also true for friendship. {#blank#}4{#/blank#} While some people find it difficult to forgive and forget, your friends will never have problems moving on. It is because they trust you and believe that you will never cause any pain to them on purpose.

    There are times in life when you find yourself a lonely soldier. {#blank#}5{#/blank#} Your friends will never let you down and will strongly stand by you when you need encouragement. You can determine that they trust you and believe in your beliefs, if they side with you when you need the most.

A. People can be extraordinarily jealous sometimes.

B. You know they will never pass on wrong suggestion.

C. In fact, winning trust is, by far, the most challenging aspect of relationships.

D. Two people cannot have identical reactions to a situation and different opinions do exist.

E. No matter how close you are to your friends, you cannot take that comfort level for granted.

F. If your friends share their secrets, there's a good possibility that they have much faith in you.

G. However, people who are fortunate to have been blessed with true friends are never alone in any battle.

七选五阅读,根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项多余选项。

Making Peace with Your Parents

    As a teen, you are going through big changes physically and mentally. Your interests are expanding(增加;扩大) {#blank#}1{#/blank#}.

    Here is the challenge: Kids need to explore the world in new ways, and parents need to protect them from the dangers that are all out in that world. These conflicts(冲突)can easily set off fireworks in otherwise calm house. Sometimes conflicts can't be avoided. But by paying attention to the building blocks of successful relationships, you can work towards making home a happy and healthy place for you and your parents.

For instance, try to find a time to talk when your parents are not angry, tired, distracted , or hungry. A good time to talk is when you are all relaxed. Timing is everything. If the conversation begins to turn into an argument, you'd better calmly and coolly ask to stop the conversation—for now. {#blank#}2{#/blank#} Listen to what your parents are saying, and repeat it back to them. This shows them that you're listening. {#blank#}3{#/blank#}.

    Respect is the building block of good communication. People who respect each other and care about each other's feelings can disagree without getting things ugly.

{#blank#}4{#/blank#}How do you build trust? Trust comes by actually doing what you say you're going to do. Some teens find that doing fun activities with their parents can improve their relationships. Sometimes we forget that parents are more than rule-makers—they're interesting people who like to watch movies and go shopping—just like their teenagers!

    What do you do if you are trying your best, but your relationship with your parents continues to be rocky(难以维持的;不稳定的)? {#blank#}5{#/blank#}You can find supportive adults, such as a teacher or a coach, who can lead an ear.

    Remember you can only change your own behavior. Your parents are the only ones who can change theirs.

A. It also gives them a chance to clear things up if you're not on the same page.

B. You can pick it up again when everyone's more relaxed.

C. And then you will be able to accept what your parents say.

D. Faced with the challenge, children don't know what to do.

E. You are more likely to get along with your parents and have more independence if your parents believe in you.

F. And your desire to take control of your own life is growing.

G. You may consider seeking outside help.

任务型阅读

    Things I Wish I'd Known in High School

    Sometimes high school seems like a necessary evil. Now at the end of my college journey, I know that there are still more things I could have done to make my high school experience more beneficial.

    {#blank#}1{#/blank#}Take a class that scares you during high school. The experience will definitely prepare you for future academic challenges.

    Don't worry about your grades too much. Getting a B is not the end of the world.{#blank#}2{#/blank#}I started college with all A's since seventh grade, and it was hard to deal with not being able to repeat that. I stayed away from taking some harder courses I might have done well in because I was afraid of doing poorly. Now, I can fully accept that if I try my best in at least one harder class and get a B+, that is still something to be proud of.

    Find your own de-stressing routine. Another essential skill to begin building in high school is how to manage work and stress. Maybe you deal with stress by going for a run, or watching a silly movie. Talk with a friend for a while or play with your dog.{#blank#}3{#/blank#}

    Spend your summers wisely. Don't take on a full-time job the first summer you decide to work.{#blank#}4{#/blank#}Do find something to do that will make the ten weeks worthwhile. Look for programs that take you to interesting places, or a job that will give you insight into something you might be interested in.

    Finally, remember to have fun. Your life does not depend on high school.{#blank#}5{#/blank#}You will have plenty of time to work hard in college and beyond. Be prepared, but don't stress out too much about it. If you can make your high school experience fun, you will have no problem doing the same for your life in college and beyond.

A. In fact, it's kind of a good thing.

B. Take full advantage of your brain.

C. You do have to be active about making friends.

D. Do your best, but leave time for fun with friends.

E. Forty hours a week will be a huge shock and you'll have plenty of time for that in the future.

F. Find out what relaxes you, and you will feel less stressed.

G. They will be improved if you make great efforts.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Lemon water is pretty popular. It's offered as a free upgrade to regular water at pretty many restaurants.{#blank#}1{#/blank#}, others are devotees of the possible health benefits. Here's what may happen if you take up the lemon water habit.

    Easier weight loss

    Studies in mice indicate that the antioxidants(抗氧化剂) in lemons can reduce weight gain despite a high-fat diet. More studies are needed to determine if the results can be applied to humans, but anecdotal evidence is favorable. People who drink lemon water regularly report easier weight loss, though it is unclear if the combination of lemon and water is the fundamental driver.{#blank#}2{#/blank#}.

    Get enough vitamin C

    Vitamin C is an important antioxidant that has a ton of health benefits. It can only be gotten from food as our bodies don't produce it alone. Getting your RDA (Recommended Daily Allowance) of vitamin C can lower the risk of heart disease, stroke, and high blood pressure. Vitamin C is good for your skin and bonds with free radicals (自由电子) that accelerate aging.{#blank#}3{#/blank#}, but they're a great source nevertheless.

    Stabilized moods

    Studies have found that smelling lemon scent reduces stress hormones that regulate mood. Drinking lemon water offers this benefit as well as the vitamins and potassium(钾) in the fruit. {#blank#}4{#/blank#}, and high blood pressure is related to stress, so not getting enough potassium can certainly affect your mood. All in all, lemon water can be a calming drink.

    In the end, drinking water is never a bad call, and there is absolutely no reason not to add lemon to it. Drinking lemon water provides some helpful nutrients and antioxidants. Give it a try!{#blank#}5{#/blank#}.

A. Lemon is a common smell in all manner of cleaning products

B. Potassium plays a huge part in regulating blood pressure

C. There is nothing to lose

D. Lemons aren't the highest in vitamin C

E. While some people drink it simply because of its taste

F. If adding lemon to water can encourage people to drink more

G. It could be that drinking more water helps dieters to feel full and avoid overeating

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

    Ask fishermen why they fish and you will get a variety of answers. The book and movie ARiverRunsThroughIt tried to answer that question. {#blank#}1{#/blank#}

    What are mine? Like most fishermen, I love the peace and quietness of most trips. Imagine the still water at your feet, not a ripple(涟漪) on it. {#blank#}2{#/blank#} And everything around you looks soft. A splash(飞溅的水) breaks the calm, letting you know there is a fish feeding there. You are totally alone with your thoughts, almost as if you were floating in an isolation(隔离) tank.

    {#blank#}3{#/blank#} Trying to make a fish think your lure(诱饵) is its food is not easy. Figuring out where the fish is and why it is there is another part of the challenge. And learning enough about them to consistently catch fish is a challenge most of us don't overcome.

    The pull of the fish you hook and the efforts to land it without losing it are part of the fun. Struggling with a fish on a rod and reel is very interesting. Good fresh food is another reason why many people go fishing. Getting your own food is another basic need that fishing provides.

    Competition has become a big part of fishing. I like it, where a group of people go out and try to catch fish. {#blank#}4{#/blank#} It is nice when you win, but you try to listen and learn from the winner when you are not on top.

    For many years, I had an irresistible desire to go fishing. I could not wait to get to the waterside and try to show my skills against those fish. I was not happy except when fishing. {#blank#}5{#/blank#} However, that strong urge is no longer there. Sometimes I miss it.

A.The challenge of being cleverer than fish is part of it.

B.You must have enough patience when fishing beside a river.

C.The truth is that every fisherman has his or her own reasons.

D.The fog is just thick enough so trees disappear in the distance.

E.As I get older, I still enjoy fishing and all the things mentioned here.

F.At the end of the day, you get to compare how many fish you have caught.

G.That part of the fishing experience lasts for only a few minutes each day.

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,选项中有两项为多余选项。

Public Speaking Training

    Get a coach

    {#blank#}1{#/blank#}, so get help. Since there are about a billion companies out there all ready to offer you public speaking training and courses, here are some things to look for when deciding the training that's right for you.

    Focus on positives

    Any training you do to become more effective at public speaking should always focus on the positive aspects of what you already do well. Nothing can hurt confidence more than being told that you aren't doing well. {#blank#}2{#/blank#}, so good public speaking training should develop those instead of telling you what you shouldn't do.

    {#blank#}3{#/blank#}

    If you find a public speaking course that looks as though it's going to give you lots of dos and don'ts, walk away! Your brain is so full of what you're going to be talking about. {#blank#}4{#/blank#}. As far as we're concerned, there are basically no hard and fast rules about public speaking. Your audience can be your friends.

    You are a special person not a clone.

    Most importantly, good public speaking training should treat you as a special one, with your own personal habits. {#blank#}5{#/blank#}. Your training course should help you bring out your personality, not try to turn you into someone you're not.

A. You aren't like anybody else

B. You already do lots of things well

C. Turn your back on too many rules

D. Check the rules about dos and don'ts

E. Whatever the presentation, public speaking is tough.

F. The one thing you don't want is for them to fall asleep

G. So trying to force a whole set of rules into it will just make things worse

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