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Moving silently through
Alibaba Group Holding Ltd's "FlyZoo" hotel, black disc-shaped robots
about a metre in height deliver food and drop off fresh towels.
The robots are part of a set of high-tech
tools that Alibaba {#blank#}1{#/blank#} (say) extremely cuts the
hotel's cost of human labour and removes the need for guests to interact {#blank#}2{#/blank#} other people.
Inside the hotel, softly-lit white panelled
walls bring to mind {#blank#}3{#/blank#} insides of Hollywood
spaceships. Guests check in at reception desks that scan {#blank#}4{#/blank#} (they) faces, as well as passports or other ID. {#blank#}5{#/blank#} (visit) with a Chinese national ID can scan their faces using
their smartphones to check in ahead of time.
At the hotel's restaurant, taller
capsule-shaped robots deliver food that guests {#blank#}6{#/blank#} (order) via the FlyZoo app while at a separate bar, a large
robotic arm can mix more than 20 different types of cocktails. Facial
recognition cameras add charges to the room rate {#blank#}7{#/blank#} (automatic).
The hotel does employ humans, {#blank#}8{#/blank#} Alibaba refused to tell how many. This includes chefs and cleaners
as well as reception staff, {#blank#}9{#/blank#} will assist with
conventional check-in procedures for guests unwilling to have their faces {#blank#}10{#/blank#} (scan) and want to use electronic key cards.