增加：在缺词处加一个漏字符号（∧），并在下面写出该加的词。

  删除：把多余的词用斜线（﹨）划掉。

  修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1．每处错误及其修改均仅限一词；

2．只允许修改10处，多者（从第11处起）不计分。

Dear Sir/Madam,

    I'm one of your customer, I ordered a set of books on your website two weeks ago, but I didn't received it until yesterday. And much to my disappointment, the books were too poorly packed up that the cover of one book were torn. To make matters worse, it is not a complete set, as I found one book missed.

    I'm sorry to have received such poorly service, and I believe I have every right ask you to deal with this problem. I hope you either return my money back or deliver a new set of books to me. Beside, I'd like to be informed of the process of your deal with my complaint.

    I'm looking forward to your reply.

Li Hua

    If you thought helicopter parents were too much, wait till you learn about “lawnmower (割草机) parents”. These are the next generation of helicopter parents, who take over-parenting to the next level. Rather than staying overhead in the air, these parents actively prepare the way for their children to succeed, cushioning every bump along the way.

    Their goal is to create a soft, even surface onto which their child will proceed, free from harm and worry. They get involved before problems reach their child, sometimes even going to immoral lengths, such as writing college papers for a child who's running out of time.

    One teacher told the Irish Times: “These days you would often hear from a mother or father insisting their child be put in the top math class, for example. Self-esteem (respect) is the buzzword (popular word). They feel it would harm their child's confidence. The irony is their self-esteem would be damaged far more by sending them into a class where they can't catch up with others.

    It's not children who are out of control. It's parents. There will come a point when these children won't have parents on which to depend, and then how are they going to function? It's frightening, too, to imagine these children becoming adults and attempting to raise families of their own. They would hardly be capable of teaching independence, confidence, work ethic, and discipline to their own children if they've never learned it themselves.

    At the end of the TIME article, Gibbs shared a wonderful quote from writer D.H. Lawrence, written in 1918: “How to begin to educate a child. First rule: leave him alone. Second rule: leave him alone. Third rule: leave him alone. That is the whole beginning.

    With the wide, application of the Internet, Uber, a new approach to your destination instead of taking an ordinary taxi, has become more popular recently. However, benefits won't come without its fair share of drawbacks. The ride-sharing experience is about to get awkward.

    Uber drivers are a part of the so-called sharing economy: They use their own vehicles, receive customer reviews via the app's five-star rating system and make their own hours and choices. Unlike other services, Uber claimed that drivers all over the country could dearly alert customers that tipping is not included. Those drivers that expect to be tipped can make their wishes known. But the company is holding to its official no-tip-required line. “Once you arrive at your destination, your fare is automatically charged to your credit card on file－there's no need to tip.” Although drivers value the freedom to push a button rather than punch a clock like ordinary taxi drivers, lack of a clear policy leaves Uber drivers m a vulnerable (脆弱的) and awkward position: If they ask a customer for a tip or put up a sign, that customer could give the driver a low star-rating, and the driver could finally be removed from the app.

    But has the company done a good job working with customers? Some observers say that this new grey area for tipping will create awkwardness about whether they should tip or not. Providing an option to tip on an app sends a clear message to customers to reach into their pockets. According to Guinn's 2015 survey of roughly 500 people, merely 30% people would be more likely to leave a tip if they were presented with a “no tip” button.

    If the service is twice as expensive during a rain storm or public transport delay, the customer has the right not to tip, However, if the driver is extra helpful or avoids traffic to reach your destination in a more timely manner, you could give an extra tip, says Uber, who will leave tipping options in the hands of the consumer rather than the app.

    People usually visit cafes to ease themselves of their tiredness and keep themselves from falling asleep, but Mr. Healing, a popular cafe chain in South Korea actually does the opposite. Customers can come in, order a drink, lie down in a comfortable massage chair, and take a nap.

    Many Koreans suffer from a lack of sleep as a result of overworking, so any opportunity to relax and even take a nap is greatly appreciated. Mr. Healing is the perfect place to go when you're on a short work or school break and you need to catch up on sleep. The cafe offers massage periods in various modes, depending on how much time you have and how you choose to spend it.

    The 20-minute session is priced at $3.5, the 30-minute massage costs $7, and the 50-minute session is $9, all of which also include a drink. Once you make your choice, you are taken to the “healing center”. You are asked to take off your shoes as well as any jewelry that might damage the chairs, after which you can choose a massage mode, from “stretch” or “sleep”. You can start with stretch for a few minutes, and then switch to sleep if you want to take a short nap. After it comes to an end, you are taken back to the cafe area to enjoy a coffee or one of the many other refreshing drinks on the menu.

    Mr. Healing cafes are so popular in Korea that customers are advised to make reservations in advance to be sure that a massage chair is available. “I have to sit on a chair and stare at a computer monitor all day due to my job, the healing room was truly effective to relieve tiredness and stress from weekdays,” said Park Hye-sun, a 24-year-old officer.

    Some have described Mr. Healing and other similar relaxation cafes in South Korea as simple fashions, but others see them as a sustainable business model, because they offer a service that Koreans really need.

    It is obvious that all of our childhood memories are not accidental. When you are a child, every scent, every sound, every move, every toy, the first day of school, the first kiss, the first step… Everything together makes what is the personality of a man. All these are pieces of one whole entity.

    I was about 6 years old. My mom's best friend left to another town and asked my mom to stay at her place with me for two days in order to look after her two sons. One was a little older than I was, and the second boy appeared to be super grown-up, for he was already fourteen. I always enjoyed staying at their place.

    I remember the second day we were supposed to have the come-back party for my mom's friend at her place. I woke up. Mom went to work and reminded me to be nice and clean by the time she came back. I stayed with Tony, the older of the boys and suddenly somebody called him and though he was not permitted to leave me alone-he left. He said it would not be long. But it took him forever. I realized that I was alone. I could not come out of the house, so I opened the window. I was so desperate. So lonely. So betrayed. At that moment I pulled the curtain so strongly that I fell on the floor. And there I was standing-one little criminal-desperate to escape and knowing that I would be punished for destroying the curtain that was not even ours.

But then something changed. I stopped weeping. I looked around and realized that I was in a safe place, and that mom would come back and kiss me no matter what I had done.

    This was a moment of pure happiness, not the happiness of getting a new toy or a dog, or going to the party of your best friend. It was the moment of clarity for me-the first time in my life when I realized that I was happy to have my mom and that I was safe. My eyes saw the world in different shades that moment. And by the way-I was not punished for the curtain. I fell asleep on my mom's knees.

    Researchers at the University of York in England published their findings on facial recognition that, on average, people can remember as many as 5,000 faces.

    There have been many studies recently on facial recognition technology. But the authors of this study say theirs is the first time that scientists have been able to put a number to the abilities of humans to recognize faces. Rob Jenkins, leader of the research, said the researchers' study centered on "the number of faces people actually know." and were not able to discover whether there is a "limit on how many faces the brain can handle."

    Jenkins said the ability to tell individual people apart is "clearly important." In today's modern world of big cities, we meet and deal with thousands of people. The study suggests our facial recognition abilities help us to deal with the many different faces we see on the screens, as well as those we know. The results of the study give a baseline for comparing the "facial vocabulary" of humans with facial recognition software.

    Today, facial recognition technology is used in many ways, including by law enforcement agencies to prevent crime and violence. Governments use it to keep secret areas secure and, in extreme cases, control populations. Some governments use the software to watch people and find out where they go and what they do. Even Facebook uses facial recognition. For example, when you name a friend, Facebook technology may recognize the person's face from a different picture you had shared before.

    For the human study, people spent one hour writing down as many faces from their personal lives as possible. At first, they found it easy to come up with many faces. But by the end of the hour, they found it harder to think of new ones. Their change in speed let the researchers estimate when they would have run out of faces completely. 1,000 to 10,000 faces remembered. People who took part in the study were also shown thousands of photographs of famous people. Researchers asked them which ones they recognized. To make sure they knew these people, researchers required them to recognize two different photos of each famous person. The results showed that the participants knew between 1,000 and 10,000 faces.

    How do they explain such a wide range? Jenkins said one explanation may be that some people have a natural ability for remembering faces. "There are differences in how much attention people pay to faces and how well they process the information." Also it could be because of different social environments. Some people may have grown up in more populated places. So, they may have had more social contact throughout their lives.

    Researchers think age may be an interesting area for further research. “It would be interesting to see whether there is a peak age for the number of faces we know”, Jenkins said. He said it is possible that we gather more faces throughout our lifetime. But, he added, there also may be an age at which we start to find it harder to remember all of those faces.