The most frightening words in the English language are, “Our computer is down.” You hear it more and more when you are on business. The other day I was at the airport waiting for a ticket to Washington and the girl in the ticket office said, “I'm sorry, I can't sell you a ticket. Our computer is down.”

    “If your computer is down, just write me out a ticket.”

    “I can't write you out a ticket. The computer is the only one allowed to do so.”

    I looked down on the computer and every passenger was just standing there drinking coffee and staring at the black screen. Then I asked her, “What do all your people do?”

    “We give the computer the information about your trip, and then it tells us whether you can fly with us or not.”

    “So when it goes down, you go down with it.”

    “That's good, sir.”

    “How long will the computer be down?” I wanted to know.

    “I have no idea. Sometimes it's down for 10 minutes, sometimes for two hours. There's no way we can find out without asking the computer, and since it's down it won't answer us.”

    After the girl told me they had no backup(备用) computer, I said. “Let's forget the computer. What about your planes? They're still flying, aren't they?”

    “I couldn't tell without asking the computer.”

    “Maybe I could just go to the gate and ask the pilot if he's flying to Washington, ” I suggested.

    “I wouldn't know what gate to send you to. Even if the pilot was going to Washington, he couldn't't take you if you didn't't have a ticket.”

    “Is there any other airline flying to Washington within the next few hours?”

    “I wouldn't know,” she said, pointing at the dark screen. “Only 'IT' knows. 'IT' can't tell me.

    By this time there were quite a few people standing in lines. The word soon spread to other travelers that the computer was down. Some people went white, some people started to cry and still others kicked their luggage.

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    Traffic jam and cities, it seems go hand in hand. Everyone complains about being stuck in traffic, but, like the weather, no one seems to do anything about it. In particular, traffic engineers, transportation planners, and public officials responsible for transportation systems in large cities are frequently criticized for failing to solve traffic jam.

    But is traffic jam a sign of failure? Long lines at restaurants or theater's box offices are seen as signs of success. Should transportation systems be viewed any differently? I think we should recognize that traffic jam is an unpreventable by-product of successful cities and view the “traffic problem” in a different light.

    Traffic jam occurs where there are lots of people but limited spaces. Culturally and economically successful cities have the worst traffic problems, while decaying cities don't have much traffic. New York and Los Angeles are America's most crowded cities. But if you want access to major brokerage houses（经济行）, you will find them easier to reach in crowded New York than in any other large cities. And if your company needs access to post-production film editors or satellite-guidance engineers, you will reach them more quickly through the crowded freeways of LA than through less crowded roads elsewhere.

    Despite traffic jam, a larger number and wider variety of social communications and economic dealings can be made perfect in large, crowded cities than elsewhere. Seen in this light, traffic jam is an unfortunate result of success, not a cause of economic decline and urban decay.

    So while we can consider traffic jam as increasing costs on the areas of big cities, the costs of inaccessibility in uncrowded places are almost certainly greater.

    There is no doubt that traffic jam brings the terrible economic and environmental damage in places like Bangkok, Jakarta, and Lagos. But mobility（移动性）is far higher and traffic jam levels are far lower here in the US, even in our most crowded cities. That's why, for now, we don't see people and capital streaming out of San Francisco and Chicago, heading for other cities in California, and Illinois.

    Having a smart phone may not be as smart as you think. They may let you surf the Internet, listen to music and take photos wherever you are…but they also turn you into a workaholic（工作狂）,it seems.

    A study suggests that, by giving you access to emails at all times, the smart phone adds as much as two hours to your working day. Experts found that British people work an additional 460 hours a year on average as they are able to respond to emails on their mobiles. The study shows the average UK working day is between 9 and 10 hours, but 2 more hours is spent responding to or sending work emails, or making work calls.

    Almost one in ten admits spending up to three hours outside their normal working day checking work emails. Some workers say they are on call almost 24 hours a day. Nearly two-thirds say they often check work emails just before they go to bed and as soon as they wake up, while over a third have replied to one in the middle of the night. The average time for first checking emails is between 6 a.m and 7 a.m, with more than a third checking their first email in the period, and a quarter checking them between 11 p.m.and midnight.

    Ghadi Hobeika, marketing director of Pixmania, said: “The ability to access millions of Apps has made smart phone invaluable for many people. However, there are disadvantages. Many companies expect their employees to be on call 24 hours a day, seven days a week, and smart phones mean that people cannot get away from work. The more frequently in contact we become, the more is expected of us in a work capacity.”

If you want to convince the boss you deserve a pay rise or promotion, the solution could be simple — eat the same food as they do. Psychologists have discovered managers are much more likely to instantly trust us if we choose the same dishes as them.

    During experiments, discussions over wages and work conditions were much more successful if both sides chose to snack on the same treats. And shoppers were much more likely to buy a product advertised on TV by someone eating a similar food to them at the time.

The reason is thought to be the so–called similarity attraction theory — where people tend to like others who have similar tastes or habits to themselves. But this is believed to be one of the first studies highlighting the role of food in this relationship. Researchers at Chicago University in the US conducted a series of experiments to examine food's role in earning trust.

In a test, participants were told to watch TV — where someone pretending to be a member of the public praised a certain product. The volunteers were given Kit Kat bars to nibble, while the TV people ate either a Kit Kat or grapes as they talked.

    The results showed viewers were much more likely to express an interest in buying the product if the TV showed the other person eating a Kit Kat too. The researchers added, "Although similarity in food consumption is not a sign of whether two people will get along, we find consumers treat this as such. They feel more trusting of those who consume as they do. It means people can immediately begin to feel friendship and develop a bond, leading to smoother transactions from the start."

    Harley Street psychologist Dr. Lucy Atcheson said it was already known that wearing similar clothes could instantly create trust. But this was the first report that food had the same effect. She said, "This is really interesting. It makes sense as people feel they have common ground and can trust the other person. That means negotiations are more likely to be successful."

    People generally tend to pick out the best-looking fruits and vegetables when shopping for produce, but Canadian supermarket chain Loblaws is attracting customers with badly-shaped and faulty produce at the price of 30% lower than normal-looking ones.

    A trial run of the ugly food line, named "Naturally Imperfect", began with only apples and tomatoes to choose from. Consumer demand has been so huge that Loblaws is going to introduce more unsightly vegetables and fruit options like onions and mushrooms. The line is available at other stores, including Real Canadian Superstore and Your Independent Grocer.

    All the produce that will be sold through Naturally Imperfect would otherwise have been used in juices, sauces, or soups, or have not been harvested at all. The director Dan Branson explained that this program benefited both food producers who would otherwise have to let abnormal harvest go to waste, and consumers who could buy fresh produce at low prices. And he was right, given how popular the line has become.

    "It really went well beyond our expectation," Branson said. "I think it really spoke to the fact that Canadians are out there really looking for some options."

    Of course, Canadians know that beauty is more than skin deep, but they also recognize that they can get the same flavor and nutritional benefits in spite of appearances. The positive response to the initial offering of apples and potatoes showed the opportunity to expand the line and offer more options at a greater price to Canadian families.

    "If you grow produce in your backyard, there will be a lot of produce that won't look as pretty as what you will see in a grocery store," said Branson. "And nature doesn't grow everything perfectly. I'd like to think if somebody were to take a No Name Naturally Imperfect apple, put right beside a No.1 apple, close their eyes and eat them, there would be no difference."