Last year, I was on a plane with my friend, waiting for it to take off. The pilot's voice was heard throughout the plane: “Sorry for the delay, ladies and gentlemen. Our engines don't work. We are going to jump-start them. Once we get them going, we'll get up in the air and see what happens.”

    That was all he said. “See what happens? Shouldn't we have had a better plan than that?” At that point, I could only laugh nervously. One woman started crying: “Oh, no! We are going to crash!” There are sighs of desperation and anxiety, and we hadn't even taken off yet.

    The pilot even seemed unhappy. He told us one engine was working double time, and his plan was to get up in the air and see what happens! Then we did. We got up in the air, and what happened? Nothing. We arrived in Norfolk, and no sooner had the wheels touched down than applause burst out as everyone on the airplane breathed a sigh of relief.

    All too often, people stop achieving their goals just because they don't have a guaranteed result. But success will never be guaranteed. The best thing that you can do is to just get up in the air, and see what happens.

    If your aim is to build a business, then get up in the air and see what happens! Don't give yourself all the reasons why you can't. Do not wait until you have everything you need. You never will.

    If your goal is to start a friendship, say “Hello”, get up in the air and see what happens! The results could be very rewarding. If your goal is to learn a new skill, get up in the air and see what happens! It might not be as difficult as you think. It could be fun!

    Many Years ago three soldiers,hungry and tired of battle,came upon a small village.The villagers,suffering a bad harvest and the many years of war,quickly hid what little they had to eat and met the three in the village square, shaking their heads and sighing,"Well,we are starving."The soldiers communicated with each other quietly and then the first soldier turned to the villagers.“Your poor fields have left you nothing to share,so we will share what little we have: the secret of making soup from stones.”

    Naturally the villagers were intrigued and soon a fire was built to the village's greatest pot,and then the soldiers dropped in three smooth stones.

    “Now this will be a fine soup,”said the second soldier,"but a handful of salt and some parsley（香芹）would make it wonderful!"Up jumped a villager,crying “What a piece of luck!I've just remembered where some has been left!”

    And off she ran,returning with parsley.As the pot was boiling,the memory of the villagers improved: soon carrots,beef and cream had found their way into the great pot.They ate and danced and sang well into the night, thrilled about the feast and their new-found friends.In the morning the three soldiers awoke,finding all the villagers standing before them.At their feet lay a bag of the village's best bread and cheese.“You have given us the greatest gift,”said an elder,“and we shall never forget.”The third soldier turned to the crowd,and said,“There is no secret,but this is certain: people working together can accomplish great things.”At last the light dawned on villagers.Off the soldiers wandered,down the road.

    Many people think that listening is a passive business. It is just the opposite. Listening well is an active exercise of our attention and hard work. It is because they do not realize this, or because they are not willing to do the work, that most people do not listen well.

    Listening well also requires total concentration upon someone else. An essential part of listening well is the rule known as 'bracketing'. Bracketing includes the temporary giving up or setting aside of your own prejudices and desires, to experience as far as possible someone else's world from the inside, stepping into his or her shoes. Moreover, since listening well involves bracketing, it also involves a temporary acceptance of the other person. Sensing this acceptance, the speaker will seem quite willing to open up the inner part of his or her mind to the listener. True communication is under way and the energy required for listening well is so great that it can be accomplished only by the will to extend oneself for mutual growth.

    Most of the time we lack this energy. Even though we may feel in our business dealings or social relationships that we are listening well, what we are usually doing is listening selectively. Often we have a prepared list in mind and wonder, as we listen, how we can achieve certain desired results to get the conversation over as quickly as possible or redirected in ways more satisfactory to us. Many of us are far more interested in talking than in listening, or we simply refuse to listen to what we don't want to hear.

    It wasn't until toward the end of my doctor career that I have found the knowledge that one is being truly listened to is frequently therapeutic(有疗效的) In about a quarter of the patients I saw, surprising improvement was shown during the first few months of psychotherapy(心理疗法), before any of the roots of problems had been uncovered or explained. There are several reasons for this phenomenon, but chief among them, I believe, was the patient's sense that he or she was being truly listened to, often for the first time in years, and for some, perhaps for the first time ever.

    In America, each of the states likes to promote itself with a slogan (口号). I currently live in Utah, where the slogan is '“Life Elevated”. It's a nod to outdoor entertainment in the hill country, including the ski industry. I previously lived in Colorado, a land with red dm. great mountains and golden plains. The slogan there is ''Colorful Colorado”. Years ago I lived in the “Peach State” of Georgia, and I grew up in New Mexico as a little boy, whose slogan is “Land of Enchantment (魔力)”.

    We never seemed to get away from dust in New Mexico, so I appreciate the story of a newcomer to the Land of Enchantment who learned about dusty wind. She was visiting an antique shop and the owner wiped down every item before showing it. The newcomer said, “Everything gets dusty here pretty quickly, doesn't it?” “That's not dust, honey,” the shop owner replied, “That's ENCIIANTMENT”. That made the problem more acceptable or at least can be live with. An escalator (自动扶梯) broke, so he posted a sign to warn customers. He chose not to use the traditional “Out of Order” or “Do Not Use” warnings. Instead, his sign read, “This Escalator Is Temporarily a Stairway”. He turned a minus into humor and made it a plus.

    And in fact there arc sonic things, like the weather, we can't change. All we can change is our ways that we think and feel about them. I believe one of the best techniques to do this is to find some humor in the situation. Finding something amusing or enjoyable of difficulty, a troublesome problem can be one of the most creative and effective things we can do. Sometimes the only sense you can make of a situation is a sense of humor.

    About a month after I joined Facebook, I got a call from Lori Goler, a highly regarded senior director of marketing at eBay. She made it clear this was a business call. "I want to apply to work with you at Facebook," she said. "Instead of recommending myself, I want to ask you: What is your biggest problem, and how can I solve it?"

    My jaw hit the floor. I had hired thousands of people over the previous decade and no one had ever said anything remotely like that. People usually focus on finding the right role for themselves, with the implication that their skills will help the company. Lori put Facebook's needs front and center. It was a killer approach. I responded, "Recruiting is my biggest problem. And, yes, you can solve it."

    Lori never dreamed she would work in recruiting, but she jumped in. She even agreed to trade earnings for acquiring new skills in a new field. Lori did a great job running recruiting and within months was promoted to her current job, leading People@Facebook.

    The most common metaphor for careers is a ladder, but this concept no longer applies to most workers. As of 2010, the average American had eleven jobs from the ages of eighteen to forty-six alone. Lori often quotes Pattie Sellers, who came up with a much better metaphor: "Careers are a jungle gym, not a ladder."

    As Lori describes it, there's only one way to get to the top of a ladder, but there are many ways to get to the top of a jungle gym. The jungle gym model benefits everyone, but especially women who might be starting careers, switching careers, getting blocked by external barriers, or reentering the workforce after taking time off. The ability to create a unique path with occasional dips, detours (弯路), and even dead ends presents great views of many people, not just those at the top. On a ladder, most climbers are stuck staring at the butt of the person above.

    Cooperation at work is generally considered a good thing. The latest survey by the Financial Times of what employers need from MBA graduates found that the ability to cope with a wide variety of people was what managers have wanted most. However, managers always find ways to balance the benefits of teamwork, which helps ensure that everyone is working towards the same goal. With the dangers of "groupthink", critics are reluctant to point out a plan's drawbacks for fear of being excluded by the group. The disastrous Bay of Pigs Invasion of Cuba in 1961 was a classic case of groupthink. Skeptics were unwilling to challenge John F. Kennedy, the newly elected American president.

    Modern communication methods prove that cooperation is more frequent. Workers are constantly in touch with each other via e-mail messaging groups or mobile calls. However, does that develop, or lower performance? A new study by three American academics, tried to answer this question They set a logical problem (designing the shortest route for a travelling salesman visiting various cities) Three groups were involved: one where subjects acted independently; another where they saw the solutions posted by team members at every stage; and a third where they were kept informed of each other's views only intermittently.

    The survey found that members of the: individualist group reached the: premier solution more often than the constant cooperators but had a poorer average result The intermittent cooperators found the right result, as often as the individualists, and got a better average, solution. When it comes: to: perfect generation, giving: people a, bit of space to, a solution seems to be a great idea. Occasional cooperation can be quite beneficial: most people have benefited from a colleague's brainwave or (just as often)wise advice to avoid a, particular course of action.

    Further clues come from a book, Superminds, by Thomas, Malone of the Massachusetts Institute of Technology. He says that three factors determine the collective intelligence of cooperating groups: social intelligence (how good people were at rating the emotional states of others); the extent to which members took part equally in conversation (the more equal, the better) and the cooperation of women in the group(the higher, the better Groups ranked highly in these areas cooperated far better than others did).

    In short, cooperation may be a helpful tool but it does not work in every situation.