When I was nine years old, I loved to go fishing with my dad. But the only thing that wasn't very fun about it was that he could catch many fish while I couldn't catch anything. I usually got pretty upset and kept asking him why. He always answered, "Son, if you want to catch a fish, you have to think like a fish." I remember being even more upset then because, "I'm not a fish!" I didn't know how to think like a fish. Besides, I reasoned, how could what I think influence what a fish does?

    As I got a little older I began to understand what my dad really meant. So, I read some books on fish. And I even joined the local fishing club and started attending the monthly meetings. I learned that a fish is a cold-blooded animal and therefore is very sensitive to water temperature. That is why fish prefer shallow water to deep water because the former is warmer. Besides, water is usually warmer in direct sunlight than in the shade. Yet, fish don't have any eyelids(眼皮) and the sun hurts their eyes…The more I understood fish, the more I became effective at finding and catching them.

When I grew up and entered the business world, I remember hearing my first boss say, "We all need to think like salespeople." But it didn't completely make sense. My dad never once said, "If you want to catch a fish you need to think like a fisherman." What he said was, "You need to think like a fish." Years later, with great efforts to promote long-term services to people much older and richer than me, I gradually learned what we all need is to think more like customers. It is not an easy job. I will show you how in the following chapters.

    Summer Science Class registration begins on March 8 ! If you are interested in science，the environment，or conservation and you are in grades 7 －12 ，sign up soon for Black Rock Forest Consortium's Summer Science Class program. You can download the Summer Science Classes 2013 brochure here. It is easy to register；just call 845-534-4517 or click here.

    Twelve-week-long courses in the natural sciences and the arts are offered at Black Rock Forest in Cornwall from July 15 through August 9.Two more classes are offered with site partners，including “The Art of Scientific Observation，” hosted jointly by Black Rock Forest Consortium and Storm King Art Center ，one of the world's leading sculpture parks ，and “A Nautical   Expedition” hosted jointly by the Consortium and the Constitution Marsh Audubon Center.

    We are delighted to announce two special “away” classes that are part of the Summer Science Class program this year: an“Adirondack Eco-Adventure” beginning August 11，and “Conservation Biology in Florida，” beginning June 23 and featuring field work on the Gulf Coast in cooperation with the University of Florida's Seahorse Key Marine Biological Laboratory. For more information on the Summer Science Class program，please read our press release. Black Rock Forest Consortium is a nonprofit organization founded in 1989 to advance scientific understanding of the natural world through research，education and conservation programs.

    The associates I hired in my bicycle and lawn mower shop like myself were never perfect; however, they were excellent. Working with them as they improved taught me new ways to show forgiveness, understanding, and patience.

    One day the placement officer asked me to interview a young man who was having trouble finding a job. He told me that David was a little shy, did not talk much and was afraid to go on with interviews. He requested that I give David an interview just for practice. He plainly told David that I had no positions open at the time and the interview was just for practice.

    When David came in for the interview, he hardly said a word. I told him what we did at the bicycle shop and showed him around. I told David to keep showing up because the number one thing an employer wanted in an associate was dependability. David was very quiet (he was evaluated as a slow learner in school).Every ten days or so, for weeks after the interview, David walked into the bicycle shop and stood by the front door. He never said a word, just stood by the door.

    One day, shortly before Christmas, a large truck came to the shop, packed with 250 new bicycles. It had to be unloaded right away or the driver would leave. It was raining. Some of my workers (without physical limitations) chose not to brave the weather to get into work, so I was short-handed. It seemed everything was going wrong and on top of it, David came in the front door and just stood there. I looked at him and shouted,“Well, all right! Fill out a time card and help me unload this truck!”

    David worked for my bicycle shop for eighteen years. He came to work every day thirty minutes early. He could talk; however, he rarely chose to. He drove my truck and made deliveries. The customers would praise David, saying,“He doesn't talk, but he really shows you how to operate a lawn mower!”

    I was so fortunate today to be able to offer my love and help to an older lady at my local supermarket. I saw her standing there. I felt quite strange about such a situation.

    What was she looking at? As I looked, I found it was a "Shredded Pork Bun Meal Kit", which is a service that sends customers food ingredients and recipes for them to prepare their own fresh meals. "That's new," I thought. Then I watched as the lady began to dig into her handbag and tried to pull out one of the biggest magnifying glasses (放大镜) I had never seen in my whole life! "Oh, she can't read it," I realized.

    So I stood there and continued watching her. The voice in my mind often asks me to do the right thing. It told me to help her. But I argued back saying, "No. I won't offer help. It will only embarrass her and she is OK now anyway. She has the world's biggest magnifying glass to help her！"

    And I stood there longer. But the voice came back, "Help her, Nicole. Don't be embarrassed. Just do it. Offer your help." So I did it. I read and explained all the things that were included in that box. I read out the ingredients, the instructions on how to cook it and so on.

    She didn't end up buying it, but she was still quite grateful. I walked away knowing that I had helped her and made the right choice. Mostly, I had reminded her that people in this world still care about the old.

    She was seen. She was loved. And she mattered so much that a complete stranger took time to help her. And that stranger was me, a person who argued and didn't want to do so in the beginning.

    So grateful I am when I choose to listen to the voice in my heart. It is because of love. Love is all that ever really matters. I also get happiness through helping her.

    Scientists recently discovered that pictures on cave walls at Creswell Crags are the oldest known in Great Britain. But they didn't find out in the usual way.

    Archaeologists often date cave art with a process called radiocarbon dating. The technique can measure the age of carbon found in charcoal (木炭) drawings or painted pictures. Carbon is an element found in many things, including charcoal and even people. But in this case, there was no paint or charcoal to test. People carved the pictures of animals and figures into the rock using stone tools. The scientists had an "aha!" moment when they noticed small rocks stuck to the top of the drawings. The small rocks must have formed after the drawings were made.

    "It is rare to be able to scientifically date rock art," said Alistair Pike, an archaeological scientist at Britain's University of Bristol. "We were very fortunate that some of the engravings were covered by stalagmites(石笋).

    When a test proved that the stalagmites formed 12,800 years ago, the scientists knew the art underneath them had to be at least that old. And some of the animals shown, like the European bison, are now extinct-another tip-off that the art is quite old.

    The artists came to Creswell Crags, This place is one of the farthest points north reached by our ancient ancestors during the Ice Age. At that time, much of the North Sea was dry, so people could move about more easily.

    Some tools and bones found there are 13,000 to 15,000 years old. They show that the travelers hunted horses, reindeer, and arctic hare. Their artwork is similar to art in France and Germany. It tells scientists that the Creswell Crags artists must have had a close connection to peoples several thousand kilometers away—another important clue to understanding how humans spread out across the world.

    If you walk through the doors of one of the Smithsonian Institution's museums in Washington, D.C., you may be greeted by an unusual guide. A Japanese tech company recently sent 25 humanoid robots to the Smithsonian. All of them are named Pepper.

    Each Pepper stands 4 feet tall and has a computer screen attached to its body. Built by SoftBank Robotics, the robots are programmed to share information about the museum in which they are based.

    "Pepper is basically an experiment," Goslins, director of the Smithsonian's Arts and Industries Museum, said. "The idea is to explore and see how a robot performs in this kind of environment."

    Museum visitors communicating with Pepper. The robot can tell stories and answer basic questions. People even take pictures and dance with it.

    "The robot draws big crowds," said Allison Peck, director of marketing at the Hirshhorn. "People just love Pepper."

    According to the Smithsonian Institution's website: "Pepper gives our museum workers a new way to reach and serve visitors." For example, Pepper teaches Swahili words to visitors of the "World on the Horizon" exhibit at the Smithsonian's National Museum of African Art.

    Pepper also has the special ability to draw guests to less-visited areas of the Smithsonian's museum. When Pepper is placed in a spot, crowds are attracted to that place.

    When not educating museum visitors, Pepper stays in the Smithsonian offices, getting charged and programmed. After being charged, Pepper can run for about 8 hours at a time.

    Pepper plays an important role, but the robot "is not meant to take away human jobs at the museum," Goslins explained. "It is meant to give our visitors a more enjoyable experience while they are here with us."