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    An old saying goes, “When in Rome(罗马),do as the Romans do.” I learned the {#blank#}1{#/blank#} of this when I studied in Russia.

    One day I invited some of my Chinese friends to a famous local restaurant in Moscow. My guests and I were {#blank#}2{#/blank#}  from visiting Red Square and happy about our meeting. We had a warm  chat  until  the  waiter  told  me  that  we  were  being  too  loud.  We  turned  our  voices {#blank#}3{#/blank#} .But this didn't last long. The waiter came over to us two more {#blank#}4{#/blank#}  with the same message.

    How bad an impression(印象) we must have left on the local people! In China, it's {#blank#}5{#/blank#}  and important for a host to make a {#blank#}6{#/blank#}  atmosphere(气氛).However, in Russia and {#blank#}7{#/blank#}  countries, having a meal in a public place means you must keep your voice low. You need to be polite to others.

    I felt bad about this. Even though we tried our {#blank#}8{#/blank#} , it's very difficult to develop a new habit.

    Russians have their own special habits. My Russia friend, Andrey always looks around and thinks for a while before leaving home. I asked him why he did this. “Aha,” Andrey said, “in Russia, people always take about a minute {#blank#}9{#/blank#}  over things and plans in their minds before leaving. So they won't leave anything necessary behind.”

    Finding the {#blank#}10{#/blank#}  between cultures is much fun. I'd like to keep my eyes and mind open.

    How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !