When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单),or any other records that might help, at the store of buying. In most cases, this action will produce results.

    However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.

    Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

    Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体音响) does not work.”

    The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.

注意：1）词数: 150 词左右，开头已为你写好，不计入总词数。

2）作文须包括表中所有要点，内容可适当发挥，使行文连贯。

3）参考词汇: 家庭教师: tutor 依赖: dependence 娛乐: recreation

    Are Training Classes Necessary?

    Nowadays more and more students attend different kinds of training classes or hire tutors to improve their grades at the weekends.

    Robots will create double the number of jobs that they will destroy, according to the World Economic Forum (WEF), but there will be significant shifts in the structure of America's workforce that may impact everyone. The report says that 75 million jobs will be replaced by artificial intelligence (AI), robotics and automation. But it also suggests that 133 million new jobs may be created as organizations shift the balance between human workers and machines.

    It is a widely held belief that routine, low-skilled jobs are most at risk for automation, but the report shows that many middle-class roles are also at risk. Financial analysts, accountants and lawyers could all see significant changes by 2022. But manual workers could be among the hardest hit.

    Meanwhile, there could be a huge change in the structure of the workforce, with the executives surveyed by WEF expecting a shift away from full-time work to flexible employment with a focus on productivity.

    All industries expect big skills gaps, stating that at least 50 percent of their workforce will require reskilling of some degree. The aviation, travel and tourism industry will have the largest demand for reskilling.

【写作内容】

1）用约30个单词概述短文的主要内容；

2）用约120个单词发表你的观点，内容包括:

⑴这一现象产生的原因有哪些(不少于两点)；

⑵面对即将到来的“智能时代”你所做的准备。

【写作要求】

1）阐述观点或提供论据时，不能直接引用原文语句；

2）作文中不能出现真实姓名和学校名称；

3）不必写标题。

【评分标准】内容完整，语言规范，语篇连贯，词数适当。

    It was a beautiful morning. I was in the middle of a busy day, with my mind on what I had to do next. As I drove along a busy street. I noticed a young boy walking out from the entrance of an apartment complex(公寓群) on the other side of the street.

    I couldn't see beyond the entrance with trees and bushes shading it but I hoped that his family was there, about to appear behind him. The boy was young, maybe four years old, and it was a strange sight to see him alone near this busy street, even if just for a little while. I continued to look behind me but I didn't see anyone else coming out to join him as cars ran swiftly past him. Then, I saw him turning around and running back toward the entrance. I smiled in relief, as I hoped that he was heading back towards his family.

    Still, I felt I should check to be sure he was safe and did a U-turn as soon as I was able to. As I drove back to where I first saw him, I was expecting to see him safe, with his family around him. Instead, as I got closer, I saw that he had changed directions again, crossed the median(隔离带)and was quickly running in the opposite direction of the apartment buildings. I pulled my car over quickly and as I did so, all the cars on both sides of the street suddenly stopped as well, as if just realizing the potential danger of the situation.

    I crossed the street and went up to him. He stopped as I approached, looking at me cautiously and backed away slightly towards the road. I didn't want to scare him so I bent down a bit. Seeing a piece of paper in his hand, I asked him where his parents were and why he was there but he did not answer. Instead, he ran away from me along the median.

注意：

1）所续写短文的词数应为150左右;

2）至少使用5个短文中标有下划线的关键词语;

3）续写部分分为两段,每段的开头语已为你写好;

4）续写完成后,请用下划线标出你所使用的关键词语。

Paragraph 1:

    At this point, a man in another car asked if I needed help and I said yes.

Paragraph 2:

    I saw his dad racing towards us and heard him calling out the boy's name.

阅读下面短文，根据所给情节进行续写，使之构成一个完整的故事。

    Once there was an emperor(皇帝)in the Far East who was growing old and knew it was coming time to choose his successor (继承者). Instead of choosing one of his own children, he decided to do something different.

    He called all the young people together one day. He said, "It's time for me to step down and to choose the next emperor. I've decided to choose one of you. "The kids were shocked! But the emperor continued, "I'm going to give each of you a special seed(种子). I want you to go home, plant the seed, water and come back here one year from today with what you've grown from this one seed. I will then judge the plants you bring, and the one I choose will be the next emperor!"

One boy named Ling was there that day and he, like the others, received a seed. Back home, he planted the seed in a pot and watered it carefully. Every day he would watch to see if it had grown.

    After three weeks, some of the other youths began to talk about their seeds and the plants that were beginning to grow. Ling kept checking his seed, but nothing ever grew. Three weeks, four weeks went by. Still nothing. He felt like a failure.

    Six months went by, everyone else had trees and tall plants, but he had nothing. Ling didn't say anything to his friends. However, he just kept waiting for his seed to grow.

    A year finally went by and all the youths brought their plants to the emperor for inspection. Ling didn't want to go, but his mother encouraged him to go and to be honest about what happened. Ling knew his mother was right. He took his empty pot to the palace.

    When Ling arrived, he was amazed at the variety of plants grown by all the other youths. He put his empty pot on the floor and many of the other kids laughed at him. A few felt sorry for him and just said, "Hey, nice try."

注意：

1）所续写短文的词数应为150左右；

2）至少使用5个短文中标有下划线的关键词语；

3）续写部分分为两段，每段的开头语已为你写好；

4）续写完成后，请用下划线标出你所使用的关键词语。

Paragraph 1：

    When the emperor arrived, he surveyed and greeted the young people.

Paragraph 2:

    When Ling got to the front, the emperor asked his name.