Students taking Georgia Tech's online Knowledge-Based Artificial Intelligence course received some surprising news. Jill Watson one of the nine teaching assistants(TAs) that had helped them finish the challenging course for the past five months was not a ‘‘she'' but an “it”—an intelligent robot!

    Watson is the brainchild of Ashok Goel, who teaches the popular online course. The Professor-of Computer and Cognitive Science in the School of Interactive Computing came up with the idea as a way to deal with a number of questions posed by students in the online forums(论坛). According to Goel, every time the course is offered, the 300 or so students that enroll post over 10,000 questions which are often repetitive. This led Goel to wonder if a smart robot would handle the questions which require standard responses.

    Having worked' with IBM's Watson technology platform in the, the professor knew it would be ideal for his artificial TA: Jill Watson. The artificial intelligence system that uses natural language processing and machine learning to analyze large amounts of data has even been cleverer than human competitors on the television show. It would therefore easily be able to handle routine questions that required little “thinking”.

    The professor and his team of graduate students began by populating Jill's memory with 40,000 questions and answers from past terms. Then came the testing stage. At first, Jill was not very good and often gave strange answers. It often got stuck on certain keywords. By the end of the semester, Jill had attained enough knowledge and skills to participate in forums without any management from Goel, or the other assistants.

    When I was about twelve, I headed to a restaurant for dinner with my family. It was winter, and on that night, the wind was really blowing hard.

    As my mom and I headed to the restaurant from our car, a girl about my age and her mother came up to us. They asked if we had any spare change. My mom right away asked where they lived. They pointed to an old car in a parking lot across the street. The girl said there were six of them living in that car.

    My mom said she had something to do after handing the people a few dollars. She sent me inside the restaurant with my dad and my three siblings (兄弟姐妹). But she didn't come. Later, I found out she had gone home and put all the food in our cupboards into a few bags. Then, she brought that food over to the car and handed the bags to the family. I wasn't there when that happened, but I can only imagine the joy it brought to those people.

    A few days later, when I actually found out about what she had done, I asked her why she helped those people. She told me that they were not lucky. I remember the face of that girl who had asked us for change. She was the same age as me, yet we looked so different.

    Here I stood, dressed in almost new clothes, headed to eat in a restaurant and then back home to the bedroom I shared with my younger sister. I remember thinking that the other girl didn't have any food to eat and she was heading back to a cold car shared with five other people.

    After painting this picture in my mind, I understood why my mom had done what she did. I will never forget what she did that night, and how she taught me one of the best lessons I ever learned.

    There is a story about a man who lost his legs and left arm in an accident. After the accident, only a finger and thumb on his right hand remained.

    He was a brilliant, creative, and educated man. He had gained a lot of experience while traveling around the world, so he became very depressed after his accident. He was afraid that he would spend the rest of his life suffering and would no longer be able to spend his life in a meaningful way. Then, he realized that he still had partial function of his right hand and could still write even though it was very difficult. An idea occurred to him. "Why not write to other people who need encouragement?"

    He wrote to the prison ministry about sending letters to the prisoners. The prison minister replied, "Writing to the prisoners is acceptable, but your letters will not be answered."

    Filled with excitement, the man knew he could write his letters. He began sending one-way messages of God's love, hope, strength, and encouragement. He wrote twice a week, testing his strength and ability to the limit. He poured his heart and soul into his words and shared his experience, sense of humor, optimism, and faith.

    It was difficult to write those letters, especially without hope of a reply. One day he received a letter from the prison ministry. It was a short note from the officer who monitored and checked the prison mail.

    The letter said, "Please write on the best paper you can afford. Your letters are passed from cell to cell until they literally fall to pieces!"

    No matter what circumstances life may present, we all have unique experiences, abilities, and God-given talents. We can discover ways to reach others who desperately need messages of encouragement and strength.

    Adults understand what it feels like to be flooded with objects. Why do we often assume that more is more when it comes to kids and their belongings? The good news is that I can help my own kids learn earlier than I did how to live more with less.

    I found the pre-holidays a good time to encourage young children to donate less-used things, and it worked. Because of our efforts, our daughter Georgia did decide to donate a large bag of toys to a little girl whose mother was unable to pay for her holiday due to illness. She chose to sell a few larger objects that were less often used when we promised to put the money into her school fund(基金）(our kindergarten daughter is serious about becoming a doctor)

    For weeks, I've been thinking of bigger, deeper questions: How do we make it a habit for them? And how do we train ourselves to help them live with, need, and use less? Yesterday, I sat with my son, Shepherd, determined to test my own theory on this. I decided to play with him with only one toy for as long as it would keep his interest. I expected that one toy would keep his attention for about five minutes, ten minutes, max. I chose a red rubber ball-simple, universally available. We passed it, he tried to put it in his mouth, he tried bouncing it, rolling it, sitting on it, throwing it. It was totally, completely enough for him. Before I knew it an hour had passed and it was time to move on to lunch.

    We both became absorbed in the simplicity of playing together. He had my full attention and I had his. My little experiment to find joy in a single object worked for both of us.

    One of the features of a successful business is its ability to employ creativity to constantly push into new territory. Without growth and innovation, businesses eventually fade away. Those with staying power, however, have mastered an often-overlooked factor that allows them to focus on the future clearly: empathy (共情). While that may surprise many, I am certain that the ability to connect with and relate to others—empathy in its purest form—is the force that moves businesses forward.

    Though the concept of empathy might go against the modern concept of a traditional workplace competitive, the reality is that for business leaders to experience success, they need to not just see or hear the activity around them, but also relate to the people they serve.

    Some may think they want the results from doggedly (顽强地) pursuing their goals without much thought for other people. This attitude works for some, but at some point often sooner rather than later everyone needs to rely on their relationships and established personal and professional connections. These relationships are the product of taking an honest and dedicated interest in others and their businesses. Successful people do not operate alone; each of us needs the support of others to achieve positive results that push us toward our goals. True empathy combines understanding both the emotional and the logical rationale(根据) that goes into every decision.

    Effectively understanding empathy involves viewing it as each person's connection to the people and marketplace that surround them. A biological principle known as co-evolution explains that the adaptation of an organism is caused by the change of a related object. Similarly, businesses and their leaders participate in co-evolution-type relationships. Business success depends on empathetic leaders who are able to adapt, build on the strengths around them, and relate to their environment. When businesses fail, it is often because leaders have stopped focusing on understanding their environment and instead stay separated in their own operations. Successful business leaders are receptive to disturbance and aware of what is going on in their organizations both internally and externally.

    To develop an effective workforce, we must be willing to give in and meet people where they are. This can be frustrating and uncomfortable, particularly when you feel like your position makes more sense or offers a better solution. A critical part of developing empathy, however, is learning to understand, respect and implement another individual's point of view rather than forcing your own.

The Boy Made it!

    One Sunday, Nicholas, a teenager, went skiing at Sugarloaf Mountain in Maine. In the early afternoon, when he was planning to go home, a fierce snowstorm swept into the area. Unable to see far, he accidentally turned off the path. Before he knew it, Nicholas was lost, all alone! He didn't have food, water, a phone, or other supplies. He was getting colder by the minute.

    Nicholas had no idea where he was. He tried not to panic. He thought about all of the survival shows he had watched on TV. It was time to put the tips he had learned to use.
    He decided to stop skiing. There was a better chance of someone finding him if he stayed put. The first thing he did was to find shelter from the freezing wind and snow. If he didn't, his body temperature would get very low, which could quickly kill him.
    Using his skis, Nicholas built a snow cave. He gathered a huge mass of snow and dug out a hole in the middle. Then he piled branches on top of himself, like a blanket, to stay as warm as he could.
    By that evening, Nicholas was really hungry. He ate snow and drank water from a nearby stream so that his body wouldn't lose too much water. Not knowing how much longer he could last, Nicholas did the only thing he could—he huddled(蜷缩) in his cave and slept.
    The next day, Nicholas went out to look for help, but he couldn't find anyone. He followed his tracks and returned to the snow cave, because without shelter, he could die that night. On Tuesday, Nicholas went out again to find help. He had walked for about a mile when a volunteer searcher found him. After two days stuck in the snow, Nicholas was saved.
    Nicholas might not have survived this snowstorm had it not been for TV. He had often watched Grylls' survival show Man vs. Wild. That's where he learned the tips that saved his life. In each episode(一期节目) of Man vs. Wild. Grylls is abandoned in a wild area and has to find his way out.
    When Grylls heard about Nicholas' amazing deeds, he was super impressed that Nicholas had made it since he knew better than anyone how hard Nicholas had to work to stay alive.