Sorry seems to be the hardest word. So sang Elton John on one of his biggest 1970s hits——but not every public figure seems to find it so tough to let out that powerful five-letter word.

    In recent months varieties of public figures, from politicians, to Hollywood actors and You Tube stars have all publicly expressed regrets.

    But with floods of regrets on the airwaves, just how can we tell a forced apology from a heartfelt expression?

    In its purest form, saying sorry should be an “act of regrets, a realization that something you have said or done has hurt someone and you want to repair it”, says psychologist Geraldine Joaquim.

    Made early, a sincere apology can be hugely beneficial and can “relieve the tension and takes the wind out of an accusers sails”, she says.

    A need to say sorry can arise in someone's public life and equally at home with their family and friends but, whatever the environment, how well it is received depends on how personalized it feels.

    From businesses, governments and organizations, a scripted response will fail to resonate (引起共鸣) as it will not convey empathy (同理心) and sympathy.

Whether online or in person, the timing and choice of language in an apology are decisive factors.

    “It is important to show that you understand and sympathize,” says Martin Stone, of PR agency Tank, “It is vital that any business or individual making an apology understands the focus- is it sorry for the way it's acted or is it sorry that the complainant feels the way they do?” Performed apologies always have a sense of being “acted out, and are often accompanied by too many theatrical gestures. If sincere, the person making the apology will be looking for listening clues to see if they are being understood, such as eye contact and facial expressions. They will provide “humbling (谦卑的) signals”, such as a lowered head, to indicate regrets.

    It is also important to avoid irresponsible statements or promises that can't be kept. “Don't say that you'll ensure that this will not happen again if you're not confident it won't. It could come back to bite you,” Stone explains.

    Equally, the use of “but” can hugely change the tone of an apology.

    As Stone points out. 'I'm sorry but... It sounds like you are making excuses and aren't actually taking any form of responsibility. It may be three letters but it can instantly make an apology seem hollow,”

    English can be a difficult language to learn, but there are certain things you can do to learn the language a lot faster. People can master English as long as they take the time to practice speaking, reading and writing in English. {#blank#}1{#/blank#}

    Start by taking a class that teaches beginning English. These classes are often named as “ESL” classes, or “English as a Second Language.” {#blank#}2{#/blank#}

    Buy an English audio(音频的) course. You can go over these classes in your spare time and learn quite a bit. Buy an audio course and listen to it in the car or while working, if possible. The higher the quality of the course, the quicker you'll learn.

    Practice speaking English with other people, especially with native English speakers. {#blank#}3{#/blank#}And make sure they are willing to help you learn English by having simple conversations with you. You will probably be surprised at how quickly you can start having a conversation in English.

    {#blank#}4{#/blank#} Pay attention to the dialogue and try to figure out what the actors are saying. Congratulate yourself when you are able to pick out certain words and phrases that you understand.

    Read newspapers, books and magazines that are printed in English. At first they maybe very difficult, but as your knowledge grows so will your understanding of written English. {#blank#}5{#/blank#} It will help you a lot in learning to speak the language much faster.

A. Try to understand written English.

B. Watch television shows or movies that are in English.

C. Read and remember as many English words as possible.

D. Here we will show you how to learn to speak English quickly.

E. Every morning you should get up very early and read English.

F. Make friends with people speaking English as their native language.

G. The teachers of these classes have the experience to teach the students.

They Just Can't Help It

    My theory is that the female brain is mainly built for empathy — the ability to understand other people — and that the male brain is mainly built for building systems. {#blank#}1{#/blank#} For example, women are more likely to read magazines on fashion and parenting, while men will choose magazines that feature computers and sport.

    You may think that these preferences are influenced by the way people are taught to behave when they are growing up. However, this is not the case. A new study carried out at Cambridge University shows that newborn girls look longer at a face, and newborn boys look longer at a mobile. {#blank#}2{#/blank#} It has also been observed that girls are better at noticing signs of changes in other people's feelings. Boys, however, seem to enjoy building toy towers and playing with toys which have clear functions. {#blank#}3{#/blank#} People whose jobs are in the construction industries are almost male. Math and engineering, which require high levels of systems-thinking, are also male-chosen disciplines. Why do men and women have the difference? Actually women have four times as many brain neurons (神经) that connect the right and left part of their brains. Because of it, women have a better ability to multitask than men. {#blank#}4{#/blank#} Men tend to focus on a limited number of problems at a time. They will separate themselves from problems and view tasks as independent from one another.

    Some people may worry that I am suggesting one gender (性别) is better than the other, but this is not the case. My theory says that males and females differ in the kinds of things that they find easy, but that both genders have their strengths and weaknesses. {#blank#}5{#/blank#} It is not true. The study simply looks at males and females as two groups, and asks what differences exist, and why they are there.

A. Generally speaking, there are clear differences.

B. Their preference for building systems may change over time.

C. You can see the same kind of pattern in the adult workplace.

D. They will consider many sources of information at the same time.

E. It is important to stress that the female brain may be built more for empathy.

F. That suggests certain differences between male and female brains are biological.

G. Others may think the theory creates a belief of what a particular type of person is like.

    At a special ceremony(仪式), a special award was offered to a group of students from Changjiang University on February 11, 2010. They were brave enough to help save two boys from Changjiang River. All the students were there except three, who lost their lives when they tried to save the boys.

    On the afternoon of October 24, 2009, some students were taking a trip to Changjiang River. Suddenly two boys fell into the river. Some of them quickly jumped into the water and saved one boy. However, things didn't go so well when they tried to save the other one. More students joined in, and, hand in hand, they formed a human wall. Finally the other boy was saved.

    However, the human wall broke down and many students were swept away by the rushing water. At that moment several members of a winter swimming team nearby came to help and succeeded in saving many of the students. But the three of them, who were only 19, were nowhere to be found.

The Cost of Thinking

    Despite their many differences, all human beings share several defining characteristics, such as large brains and the ability to walk upright on two legs.

    The first unique human characteristic is that humans have extraordinarily large brains compared with other animals. It seems obvious that evolution should select for larger brains. Mammals (哺乳动物) weighing sixty kilograms have an average brain size of 200 cm². Modern man has a brain averaging 1200-1400 cm². We are so fond of our high intelligence that we assume that when it comes to brain power, more must be better. Unfortunately, that is not the case.

    The fact is that a huge brain is a huge drain—consumption of energy—on the body. I's not easy to carry around, especially when boxed inside a massive skull (倾骨). It's even harder to provides energy. In modern man, the brain accounts for about 2-3%of total body weight but it consumes 25% of the body's energy when the body is at rest. By comparison, the brains of apes (类人猿) require only 8%of rest-time energy. Early humans pad for their large brains in two ways. Firstly, they spent more time in search food. Secondly, their muscles grew smaller and weaker. It's hardly an obvious conclusion that this is a good way to survive. A chimpanzee (黑猩猩) can't win an argument with a modern man, but it can tear the man apart like a rag doll.

    Another unique human characteristic is that we walk upright. Standing up, it's easier to find food or enemies. In addition, their arms that are unnecessary for moving around are freed for other purposes, like throwing stones or signaling. As a result, humans can perform very complex tasks with their hands.

    Yet walking upright has its disadvantage. The bone structure of our ancestors developed for millions of years to support a creature that walked on all fours and has a relatively small head. Adjusting to an upright position was quite a challenge, especially when the bones had to support an extra-large skull. Humankind paid for its broad vision and skillful hands backaches and painful necks.

    We assume that a large brain makes huge advantages. It seems obvious that these have made humankind the most powerful animal on earth. But humans enjoyed all of these advantages for a full 2 million years during which they remained weak and marginal creature. Thus humans who lived a million years ago, despite their big brains and sharp stone tools, lived in constant fear of meat-eating animals.