Fill in the blanks with proper words.
Fifteen
years ago, an incident that happened at Walt Disney touched me greatly. A guest
checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she e{#blank#}1{#/blank#}her visit. She told the front-desk clerk
she had had a wonderful vacation, but was heartbroken about losing several
rolls of Kodak colour film she had not yet developed(冲洗) , At that moment she was particularly s{#blank#}2{#/blank#}over the loss of the pictures she had
taken at the show, as this was a memory she especially treasured
In fact, there
are no written rules covering lost photos in the park. L{#blank#}3{#/blank#}, the clerk at the front desk understood
Disney's idea of loving our guests. She asked the woman to leave her a couple
rolls of unused film, and then she p{#blank#}4{#/blank#}to take some photos for them. Two weeks
later the guest received a packet at her home. In it were photos of all the
actors of the show, personally signed by each performer. There were also
pictures of the public procession(游行队伍)
and fireworks in the park. These photos were taken by the clerk in her own time
after work. I happened to know this s{#blank#}5{#/blank#}because this guest wrote us a letter to
express her thanks.
Excellent
s{#blank#}6{#/blank#}does
not come from policy(政策性的) handbooks. It
comes from people who e{#blank#}7{#/blank#}and
from a culture that encourages and models that attitude
