what, pull, another, with, some, find,

still, decide, success, teacher

    A professor(教授) told his students to go into the city slums(贫民窟) to study the life of 200 boys. He asked them to write reports about each boy's life and future. One of the students wrote, “They don't have {#blank#}1{#/blank#} hope．”

    Twenty-five years later，{#blank#}2{#/blank#} professor read about the earlier study. He told his students to find out {#blank#}3{#/blank#} had happened to the boys. They tried very hard and {#blank#}4{#/blank#} that 176 of the boys had become successful as doctors, teachers and scientists.

    The professor was very surprised and {#blank#}5{#/blank#} to study it further．Luckily, all of them were living near the place and he was able to ask each one, “What made you successful? ” Each one answered, “It was a {#blank#}6{#/blank#} . ”

    The teacher was {#blank#}7{#/blank#} living there, so the professor found her and asked the old woman what she had done to {#blank#}8{#/blank#} those boys out of the slums, and change them into  {#blank#}9{#/blank#} people.

    The teacher's eyes began to shine and said {#blank#}10{#/blank#} a sweet smile, “It's really very easy. I love those boys. ”

    How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !

    There is a park near my house. In the park, there are some bushes(树丛). I{#blank#}1{#/blank#}enjoy doing some reading on the bench (长凳) beside the bushes, but now I always tell myself{#blank#}2{#/blank#}the bushes.

    Last Sunday, I went to read on a bench there. I was{#blank#}3{#/blank#}reading my favorite Sherlock Holmes when I suddenly heard something{#blank#}4{#/blank#}from the bushes. I thought it{#blank#}5{#/blank#}be a cat or something like that and took no notice of it. Suddenly, a yellow four-legged, cat-like animal ran past me. I couldn't help shouting! I{#blank#}6{#/blank#}what it was. And{#blank#}7{#/blank#}as fast as I could.