When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单),or any other records that might help, at the store of buying. In most cases, this action will produce results.

    However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.

    Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

    Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体音响) does not work.”

    The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.

1)说明学习习惯与学习效果之间的关系；

2)介绍一种好的学习习惯并提出养成该习惯的建议；

3)描述自己在学习习惯方面存在的某个问题并给出改进措施。

注意：

1)词数120左右，开头语已为你写好；

2)可以适当增加细节，以使行文连贯；

3)文中不得透露个人姓名和学校名称。

It's useful and necessary to discuss learning habits. .    

    "Wanted: Violin. Can't pay much. Contact…"

    I rarely read the classified advertisements, so why did I notice that one? I laid the paper on my lap and closed my eyes, remembering what had happened many years before, during the Great Depression when my family struggled to make a living on our farm. I, too, had wanted a violin.

When my older twin sisters began showing an interest in music, Harriet Anne learned to play Grandma's piano, while Suzanne turned to Daddy's violin. Simple tunes became lovely melodies. My baby brother danced; Daddy hummed and Mother whistled. I just listened.

    When my arms grew long enough, I tried to play Suzanne's violin. Oh, how I wanted one! But I knew it was out of the question.

    One evening as the twins played in the school orchestra. I closed my eyes tight to capture the picture firmly in my mind. Some day, I'll sit up there, I vowed silently.

    It was not a good year. At harvest the crops didn't bring as much as we had hoped. Yet even though times were hard, I couldn't wait any longer to ask, "Daddy, may I have a violin of my own?"

    "Can't you use Suzanne's?"

    "I'd like to be in the orchestra too, and we can't both use the same violin at the same time."

    Daddy's face looked sad. That night, and many following nights,I heard him remind God in our family prayers,"…and Lord, Mary Lou wants her own violin."

    One evening we all sat round the table. The twins and I studied. Mother sewed and Daddy wrote a letter to his friend, George Finkle, in Columbus, Ohio. Mr Finkle, Daddy said, was a fine violinist.

    When Daddy received a letter from Columbus a few weeks later, he asked me, "Mary Lou, do you want to go with me to visit Mr. Finkle?"

    He drove us to Columbus and we came to a fine, old house. A tall man opened the door. He and Daddy heartily shook hands, both talking at once.

    "Mary Lou, I've been hearing things about you. Your Daddy has arranged a surprise for you!" He picked up a case, opened it, lifted out a violin and started to play. The melody surged and spoke like waterfalls. Oh, to play like him, I thought.

    Finishing the piece, he turned to Daddy. "I found it in a pawnshop(当铺)for seven dollars. It's a good violin. Mary Lou should be able to make a beautiful music with it." Then he handed the violin to me.

注意：

⒈所续写短文的词数应为150左右;

⒉至少使用5个短文中标有下划线的关键词语;

⒊续写部分分为两段,每段的开头语已为你写好;

⒋续写完成后,请用下划线标出你所使用的关键词语。

Paragraph 1:

    I noticed the tears in Daddy's eyes as I finally comprehended. It was mine!

Paragraph 2:

    I forced my thoughts to the present and read again the advertisement.

Desertification

    Desertification is one of the world's most alarming processes of environmental degradation(退化). The issue is often unclear, however, by a common misperception: that it's a "natural" problem of advancing deserts in faraway developing countries. In fact, desertification is about land degradation: the loss of the land's biological productivity, caused by man-made factors and climate change.

    Each year, desertification and drought cause an estimated $42 billion in lost agricultural production. The risks of desertification are sufficient and clear. It contributes to food insecurity, hunger and poverty, and can give rise to social, economic and political tensions that can cause conflicts, further poverty and land degradation. The great urgency of this challenge led the United Nations General Assembly to state 2006 to be the International Year of Deserts and Desertification (IYDD). It is a strong reminder of the urgent need to address the far-reaching implications of this problem. United Nations General Secretary recently summarizes in this way: "I look forward to working with Governments, civil society, the private section, international organizations and others to focus attention on this crucial issue, and to reverse the trend of desertification and set the world on a safer, more sustainable path of development."

    The IYDD also presents a golden opportunity to get the message across strongly and effectively that desertification is a global problem which we ignore at our risk. It is important to recognize that dry-lands are home to some of the most magnificent ecosystems of this world. These unique natural habitats have been home to some of the world's oldest civilizations. They stand like open-air museums, bearing witness to bygone eras. The Year will therefore also celebrate the delicate beauty and unique inheritance of the world's deserts.

    Loneliness Peaks

    For years America has been talking about obesity, but a new study points to a more serious health issue: isolation and loneliness.

Being connected to others socially is widely considered a fundamental human need — crucial to both well-being and survival. Extreme examples show infants who lack human contact in care fail to grow and often die. Indeed, social isolation has been used as a form of punishment. According to Julianne Holt-Lunstad, the lead author of the study, an increasing portion of the U.S. population now population now experiences isolation regularly. Over 42 million adults above age 45 in the U.S. are estimated to be suffering from chronic(长期的)loneliness.

    The study of 340 adults between the ages of 27 and 101 living in San Diego identified three key age ranges when people felt the loneliest. Participants who had the highest levels of loneliness were in their late-20s, mid-50s and late-80s. While it may come as a surprise that people in their late-20s suffered from loneliness, a larger survey shows they actually may suffer the hardest.

    With an increasing number of people working from home, watching television, getting into an addiction to electronic devices, it has become too easy to be alone, even if that's not a person's intention. Modern day conveniences like having anything we want delivered make it possible to never need to leave the house. So, not surprisingly, those with frequent social contact usually feel less lonely than those with few social ties.

    Mounting evidence suggests social isolation and loneliness significantly impact our health, and even shorten our lives, just like obesity. This study isn't the first time loneliness has been flagged as an emerging health issue. Therefore, reducing both isolation and loneliness is important for quality of life and well-being.