Some years ago industries had more freedom than they now, and they did not need to be as careful as they must today. They did not need to worry a lot about the safety of the new products that they developed. They took little notice of the health and safety of the people who worked for them. Often new products were dangerous for the people who used them and conditions in the work place had very bad effects on the health of the workers.

    Of course, sometimes there were real disasters which attracted the attention of governments and which showed the need for changes. Also scientists who were doing research into the health of workers sometimes produced information which governments could not ignore. At such times, there were inquiries into the causes of the disasters or the problems. New safety rules were often introduced as a result of these inquiries; however, the new rules came too late to protect the people who died or who became seriously ill.

    Today many governments have special departments which protect customers and workers. In the U. S, for example, there is a department which tests new airplanes and gives warnings about possible problems. It also makes the rules that aircraft producers must follow. Another department controls the foods and drugs that companies sell. A third department looks at the places where people work, and then reports any companies that are breaking the laws which protect the health and safety of workers. Of course, new government departments and new laws cannot prevent every accident or illness, but they are having some good results. Our work places are safer and cleaner than before. The planes and cars which we use for travel are better. Producers are thinking more about the safety and health of the people who buy and use their products.

    Most people would like to keep a healthy diet during the holiday season. There are many social events to celebrate—we love to look our best when we're there, and we don't always look our best with bloated(肿胀的) stomachs and pained expressions on our face after having too many cookies, candies and pies. We also need healthy food to provide us with the energy necessary to go to all of these parties with a big smile on our face, gift in hand, and enthusiastic attitude in heart. Starting the New Year with some healthy habits in place, rather than a long list of things to change, can also add momentum (动力) towards reaching other goals. The unfortunate reality is that many of us have a hard time with healthy eating during the holidays.

    The holiday season is when we bring out candies, cookies, and all the other party foods! It's easy to eat too much of the wrong thing. It's also the time of year when people cook really delicious food in abundance: turkeys, roasts, hams and other great foods are the centerpieces of feasts that tempt(引诱)us to eat more than we need. The holiday season is also a busy and stressful time of year. We're rushing too much, spending too much, and letting perfectionism and stress take hold of us all too often. This can lead to emotional eating.

    People who are celebrating often consume more than they would in their regular lives. When celebrating the holidays, there are several occasions where people might relax their dietary standards a little, in the name of celebration. These celebrations, however, can be rather plentiful during the holiday season, and the indulgence(放纵) can add up.

    Fortunately for all of us, there are some pretty effective ways to deal with holiday eating problems, and they're mostly under your control. For instance, adding certain spices (香料) to your foods can not only make them more flavorful which can lead you to feeling more satisfied as you eat, but these spices can bring added health benefits as well. Additionally, try mindful eating, a healthy eating strategy that has been gaining popularity lately. By eating mindfully, you can eat less and enjoy your food more, relieving stress in the process. It's win-win-win!

    Sometimes the best defense is a good offense. If you plan ahead, you can head off temptation for unhealthy holiday eating. For example. If you're going to a party or an event where you know you'll be tempted, eat some healthy food first so you won't show up starving. Learn your triggers(诱因), and have strategies for combating them.

How to write a business apology letter?

    Drafting a good business apology letter is one of the basic tasks a businessman has to complete{#blank#}1{#/blank#} It can also retain(保留) the customer, and even strengthen your relationship with the customer.

    {#blank#}2{#/blank#} Then a business apology letter can be drafted and sent to the customer without delay. However, if you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.

    Before drafting a letter of apology, you should first consider the reason for the apology{#blank#}3{#/blank#} Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.

    {#blank#}4{#/blank#} 1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.

    Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter{#blank#}5{#/blank#} 

A. Find out if the problem has affected anyone else.

B. A well drafted apology can limit the damage done.

C. Tell the customer that the situation will not occur again.

D. A letter of complaint should be investigated as soon as possible.

E. A good sample letter would take account of the following issues.

F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.

G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.

    A white elephant gift exchange is a popular holiday party game in, the United States. Generally, the party needs at least six participants, and' the larger the group: is, the more entertaining the game will be{#blank#}1{#/blank#}But it can result in heated competitions between players trying to get the gifts.

    {#blank#}2{#/blank#}Sometimes, the rule is that the item must be previously owned, which means that you can exchange an unwanted item or trinket(小装饰品) with your friends. But sometimes you can buy a new but inexpensive item just for the party.

    Every participant is expected to bring one wrapped(包装好的) gift. A white elephant gift is usually something useless or inconvenient{#blank#}3{#/blank#} Guests are asked to wrap them nicely and leave no identifying markings on the presents.

    To start the game, a participant must act as the first player to choose a gift; this can be decided randomly or by picking numbers out of a hat{#blank#}4{#/blank#}As for the next player? This person can either “steal” the first person's gift or choose an unwrapped item from the pile. Each gift can be stolen only three times before it is considered "dead".

    {#blank#}5{#/blank#}Any person that has to give up a gift can also pick a new gift or steal one from another person. Each turn is only allowed three swaps between the current player and the previous players. The game won't finish until all the presents are opened.

A. It all depends on how the game is organized.

B. This process is repeated until the game is over.

C. Don't forget that the game's purpose is to have fun.

D. The first player then opens the gift in front of everyone.

E. White elephant gift exchange can be run in different ways.

F. The goal of the party is usually entertainment rather than gain.

G. Trinkets, unidentifiable kitchen items and toys are typical “white elephants” .

                   How to make friends at a new school

    Starting with a new school can be difficult. Everything seems to be different, and you don't even know where to go for your own classes.{#blank#}1{#/blank#}However, if you use these skills, you can quickly turn some of those strangers into friends.

Be yourself.

    {#blank#}2{#/blank#}If some people don't accept you, they're not the kind of friends you need. People often stay together because they have similar interests. For example, someone who does a lot of sport may make friends with those who also run or swim a lot. 

    {#blank#}3{#/blank#}

    Remember to be nice to the people you meet at your new school. If you think that you will say something that may make them feel sad, do not say anything and just nod your head if they talk to you. Also, remember to be as helpful as possible!

Believe in yourself.

    A smile goes a long way. When you walk in the halls, don't keep your eyes on the floor. Raise your head and make eye contact (目光接触) with other people.{#blank#}4{#/blank#}Introduce yourself. Tell them your name and where you're from.

Remember people's names.

    You like it when people use your name, and so do other people.{#blank#}5{#/blank#}Besides, ask them in a kind way if they have a nickname (昵称). You'd be surprised how often this might come in handy.

A. Be friendly to others.

B. Making new friends can be hard, too.

C. Join after-school activities you like.

D. Never change who you are to try and fit in.

E. If you see someone you know, smile or say “Hi”.

F. People may become angry if you just begin by saying “Hey” each time.

G. Don't sit at the back of the classroom where other people don't notice you!

The North Star

    Among the pile of stars in the universe, there are a couple that are of great importance to people on Earth. The sun, of course, is one of them. The other is known as Polaris, the North Star. {#blank#}1{#/blank#} Therefore, it is a great compass(指南针).When people in the northern part of Earth look toward Polaris, they can be certain that they are facing north. The permanence of Polaris in the north sky has helped countless people find their destinations.

    Before the invention of modern navigation tools, sailors relied on Polaris. From the top of their ships, sailors would look for Polaris to figure out their place at sea. They figured out the angle between the star and the horizon to determine their latitude(纬度). As long as the equations were not wrong, the results were very reliable. Polaris also let sailors determine North, South, East, and West. {#blank#}2{#/blank#}

    To those who sail at night, changeable storms and dark clouds were more than annoying things.{#blank#}3{#/blank#} It's possible for a captain to make an accidental wrong turn. The ship could become stranded at sea, and the frustrated captain would have no way to get the ship back on the right course. The sailor's fears wouldn't be relieved until the clouds cleared and Polaris came back into view. Even today, sailors sometimes choose to steer by using Polaris on clear nights.

    {#blank#}4{#/blank#} The Big Dipper, a constellation that is well known in astrology, appears to revolve around Polaris. The handle of the Big Dipper always points to the North Star. When people get lost, it's comforting to know that their problems can be relieved by looking at the sky.

A. It's not difficult to tell the Polaris apart from the pile of other stars in the universe.

B. People who are lost can be relieved by gazing up at Polaris.

C. By knowing directions and their location, sailors could easily steer their ships.

D. They could destroy entire journeys by blocking the view of Polaris.

E. It's certain that the Polaris is part of a constellation(星座), which is not far from it.

F. It is special because it is the only star that always appears to be in the same place in the sky.