阅读下面短文，从短文后各题所给的四个选项中，选出可以填入空白处的最佳选项。

    I went online to check if my pay was in my bank 1. To my amazement I discovered that not only had I been paid, a 2 I'd never worked for had also paid me! I knew I'd have been beside myself if my own salary was not in my account, so I tried to get the money 3 to the right person. Easier said than4 .

    The bank couldn't help as it wasn't a bank 5. The human resources department at the company that paid me was unable to help as I didn't have enough 6 . I rang the bank again. 7, I had a sympathetic call operator who gave me a(n)8 , so I again rang the company “Daniel” worked for.

    I expected the bank would 9 me to arrange to take the money from my account and repay Daniel. I heard 10 for a month and the money remained in my account when Daniel called, 11 he'd tried to get back his money but had been unsuccessful as neither the bank nor his company felt it was their12 . He had rung to ask if I could speak to the bank, but after chatting for a few minutes we realized we could probably 13 this problem ourselves.

    We decided I would take the money from my account and he would14 it up from me. Due to my busy job I was unable to meet Daniel 15 but he left me a lovely bottle of wine 16 what was rightfully his. I never had any 17of keeping Daniel's pay but red tape(繁琐手续) made 18 difficult to do the right thing. It all came down to (归结为) 19 people being able to do what a huge bank and a large company couldn't do— 20 a mistake has occurred and fix it.

    I was wandering around the Albuquerque airport. My flight had been 1 , and I heard a(n)2: “If anyone near Gate A-4 3 Arabic，please come to the gate immediately." Gate A-4 was my own gate. I went there.

    An older woman was 4, sitting on the floor. In her 5 Arabic dress, she reminded me of my grandmother.

    “6 to her,” the flight agent urged. “We told her the flight was going to be late, and she did this."

    I spoke to the woman 7in Arabic while putting my arm around her. She 8crying. It turned out that she thought the 9 had been canceled. She planned to be in New York for some medical treatment the next day. I comforted her and suggested 10her family.

    We telephoned her son. In English, I told him that I would 11 with his mother until we got on the plane. Then his son was12. Next we called my dad. They spoke for a while in Arabic and 13 that they had ten shared friends. After that, I called some Arabic friends I14 and let them talk to her.

    She was in a 15mood by then and took some homemade 16— little cakes stuffed with nuts and topped with sugar 一 from her bag and 17 them to the people near the gate. To my amazement, no one 18. It was like a party. The traveler from Argentina, the mom from California, the lovely woman from Laredo — we were all smiling, enjoying the same 19.

    I looked around and thought, this is the world I want to live in. One with no 20. Everyone can be happy anywhere.

    It was 1959. Life became hard after my husband got killed in a traffic accident. With five children aged from two to seven to take care of, I1thought of finding a job. But 2 was running out and Christmas was drawing near. Every child was talking about the present that Santa Claus would bring them. It occurred to me that I had to find a 3

    I went to almost all the places where I had 4 to get a job. But when the interviewers learned about my case, they 5 me politely. I felt sad and 6 saying to myself that I would try the last place.

    I went into a 24-hour chain restaurant with five children 7 patiently in the car. The manager was an elegant woman of about 40. As I explained my 8to her, she kept looking out of the window to see all those kids.

    Finally she told me she really needed someone but the time was from 11 at night until 7 in the morning and that the pay was one dollar an hour. I accepted the job without hesitation and 9to do it well. The problem was that I had to find a person to look after my children during my work time. At last I found a teenage girl. I would pay her one dollar for looking after my five children. She seemed 10with the work because there would be 11 that she needed to do as all my children would be sleeping during the time she “worked”.

    The other employees were very friendly and helpful. They knew my12situation and often brought some “old” toys from home to give me, of which some were new. It was obvious that they actually bought them for my kids but said they were old in order not to13me.

    Christmas was only three days away. Everyone was preparing presents 14their families. But I knew there would be no money for toys for the kids. So, I found some red paint and started repairing and painting some old toys. Then I hid them in the15 so there would be something for Santa Claus to16on Christmas morning.

    On the morning of Christmas, I 17to the car, hoping to get home and get the presents from the basement and place them under the tree before they 18 up. But when I opened the car door, I found my car was filled with boxes of presents for children aged from two to seven. Beside the presents was a 19saying ”Merry Christmas!”20and appreciation filled my heart.

    Seven years ago, our daughter, Alle Shea, was born. All of our family were excited with the new arrival. After she was given to me by a nurse from the delivery room, I 1 her cautiously, wondering how 2 life was.

    However, our joy 3 for just several seconds. We noticed that she was crying weakly and refused to 4. We went to have the doctor check on her health. After the 5 , the doctor told us our daughter was 6 with the rare bone disease called Osteogenesis Imperfecta （成骨不全症）. At birth Alle Shea's skull looked like a(n) 7 egg on the x-rays.

    Watching my daughter 8 was the greatest pain. After being terribly tortured （折磨）for a long time, my wife and I 9 take our five-week-old daughter off life support, by far the most 10 decision of our life. The day Alle was leaving us, we were able to take her outside on the hospital deck and hold her in our arms until she 11 .

    We had two 12 that day: we could have let the sadness overtake us, or we could turn it into a 13 Since that day, my wife and I have worked 14 volunteering our time hosting special events, and talking to others about OI. We even 15 hospitals to join us - and this is the battle we are still 16 . Over the seven years, we have 17 thousands of hours. In February of 2015 we18.

    OI Care for You program. Ever since, we have been sending stuffed animals to children with OI. Each present brings them a smile and 19 . Many OI families thank us for doing what we do and giving them another way to show 20 for a family member with OI.

    I was at the post office early that morning, hoping to be in and out in a short while. Yet, I1 myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, welcoming customers to carry as many 2 as they could and bring them in when I needed to have my own package 3. The queue moved very slowly. My patience ran out and I got4. The longer it took, the angrier I became. When I got to the counter finally, I finished my5quickly and briefly, and then walked past the queue that was now extending past the front door.

    "Excuse me," I said, trying not to be too pushy. Several people had to move 6 to make room for me to get to the 7.

    I stepped out, complaining about the 8 conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

    A woman was coming across the lot in my 9. She was walking with determination, and each step sounded very heavy. I 10 that she looked as if she could breathe fire. It stopped me in my tracks. I 11 myself and it wasn't pretty. Had I looked like that? Her body language said that she was having a 12 day. My anger melted away. I wished I could wrap her in a hug but I was a13. So I did what I could in a minute14 she hurried past me－I smiled. In a second everything changed. She was astonished, then somewhat 15.Then her face softened and her shoulders16. I saw her take a deep breath. Her pace slowed and she smiled back at me as we passed each other. I continued to smile all the way to my 17. Wow, it's amazing what a simple smile can do.

    From then on, I became aware of people's 18 and my own, the way we show our feelings. Now I use that 19 every day to let it 20 me that when facing the world, I can try a smile.

    I was a single mother of four small children, working at a low-paid job. Money was always1, but we had a roof over our heads, food on the table, 2on our backs. It was Christmas time, we3 downtown to see the Christmas lights, and enjoyed a special dinner, 4 the big excitement for the kids was the fun of Christmas 5 at the market. They talked and planned for weeks ahead of time, 6 each other what they wanted for Christmas.

    The big day arrived and we started out early. I 7 each kid a twenty-dollar bill and asked them to8for presents. Then everyone scattered (散开).

    Back in the car driving home, everyone was9 about Christmas, laughing and asking each other about what they had10 . I found my younger daughter, Ginger, had only one small and flat bag with her. I could 11 enough through the plastic 12 to tell that she had bought candy bars— fifty-cents candy bars！What did she13 with that twenty-dollar bill I had given her? I was so14. After getting home, I called her into my bedroom and closed the door. This was15 she told me.

    "I was looking around and thinking of what to buy, and I 16 to read the little cards on one of the Salvation Army's 'Giving Trees'. One of the cards was 17a little girl, four years old, and all she 18 for Christmas was a doll with clothes and a hairbrush. So I took the card off the 19 and bought the doll for her. We have so much and she doesn't have anything."

    My anger 20 and I had never felt so rich as I did that day.