If you're looking for a challenging situation to practice your English, pick up the phone. Not being able to see the other person and the body language can make the chatting difficult. {#blank#}1{#/blank#} Here are some tips to guide you through an average phone conversation in English.

1)．Greetings

    Every phone call should begin with a polite greeting such as “Hi, how've you been？” or “Nice to hear from you”. Even if you're calling a business contact for a specific purpose, it'd be rude to jump right into business.  {#blank#}2{#/blank#}

2)．Getting to the point

    There always comes the point where you want to move on from friendly chatting and get down to business. What should you do in this situation? {#blank#}3{#/blank#} However, if you are waiting to find out why someone called you, you can guide the conversation by saying “So what can I do for you？”

3)．Interrupting without offence

    Sometimes you may happen to be speaking with a very talkative person. {#blank#}4{#/blank#} Keep in mind when you'd like to interrupt, and be sure to do it politely. For example, begin with “I'd like to say something here”．

4)．Closing the call

    This can be the trickiest part of the conversation! It may be the time to offer good wishes if it's appropriate. {#blank#}5{#/blank#} Sometimes it's easiest to just say you enjoyed speaking to the other person. Also remember cleverly saying the word well at the beginning of a sentence can indicate you're ready to end the conversation.

阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。

    Are you sometimes a little tired and sleepy in the early afternoon? Many people feel this way after lunch. They may think that eating lunch is the cause of the sleepiness. Or, in summer, they may think it is the heat. However, the real reason lies inside their bodies. At that time—about eight hours after you wake up—your body temperature goes down. This is what makes you slow down and feel sleepy. Scientists have tested sleep habits in experiments where there was no night or day. The people in these experiments almost always followed a similar sleeping pattern. They slept for one long period and then for one short period about eight hours later.

    In many parts of the world, people take naps (小睡) in the middle of the day. This is especially true in warmer climates, where the heat makes work difficult in the early afternoon. Researchers are now saying that naps are good for everyone in any climate. A daily nap gives one a more rested body and mind and therefore is good for health in general. In countries where naps are traditional, people often suffer less from problems such as heart disease. Many working people, unfortunately, have no time to take naps. Though doctors may advise taking naps, employers do not allow it! If you do have the chance, however, here are a few tips about making the most of your nap. Remember that the best time to take a nap is about eight hours after you get up. A short sleep too late in the day may only make you feel more tired and sleepy afterward. This can also happen if you sleep for too long. If you do not have enough time, try a short nap—even ten minutes of sleep can be helpful.

    Listening to others requires entering actively and imaginatively into the situation and trying to understand a frame of reference different from your own, and yet so many of us don't listen properly as we should. Listening means more than just sitting silently while someone else talks{#blank#}1{#/blank#}

    Here are some ways to become a better listener.

    {#blank#}2{#/blank#} Make sure you actually hear fully what your friend is saying, and you can't cut your friend off verbally carelessly. While you might intend to help move the conversation along, your friend might feel as if what he has said need to be continually talked over or sound anything but interesting.

    Nod to encourage the conversation along. A better option to let your friend know you're interested in what he says is just to nod along from time to time. Sometimes you nod along but then start thinking about something unrelated to what he could say{#blank#}3{#/blank#}

    Turn out background noise. If you're easily distracted by laughter, glasses clinking, children crying, you might need to work extra hard to focus only on your friend{#blank#}4{#/blank#} Don't hesitate to tell them that the background noises are getting in the way. If you can't focus, try moving to another area.

    Don't text or look at your phone!{#blank#}5{#/blank#} For you see, when you're sitting in front of someone, he is the most important person in your world at that moment.

A. Stop the speaker whenever you have a question.

B. Practice silence when someone else is talking.

C. If necessary, ask your friend to repeat himself.

D. Whoever is calling or texting can wait until you're done with your conversation.

E. It means trying to see the problem the way the speaker sees it.

F. In this case, try to push away your thoughts until you're absorbed in what your friend is saying.

G. Remembering ideas from previous conversations proves that your attention is kept and encourages your friend to continue.

    Two of the saddest words in the English language are “if only”. I live my life with the goal of never having to say those words, because they convey regret, lost opportunities, mistakes, and disappointment.

    My father is famous in our family for saying “Take the extra minute to do it right”. I always try to live by the “extra minute” rule.  When my children were young and likely to cause accidents, I always thought about what I could do to avoid an “if only” moment，whether it was something minor like moving a cup full of hot coffee away from the edge of a counter, or something that required a little more work such as taping padding (衬垫)onto the sharp corners of a glass coffee table.

    I don't only avoid those “if only” moments when it comes to safety. It's equally important to avoid “if only” in our personal relationships. We all know people who lost a loved one and regretted that they had foregone an opportunity to say “I love you“ or “I forgive you”. When my father announced he was going to the eye doctor across from my office on Good Friday，I told him that it was a holiday for my company and I wouldn't be here. But then I thought about the fact that he's 84 years old and I realized that I shouldn't give up an opportunity to see him.  I called him and told him I had decided to go to work on my day off after all.

    I know there will still be occasions when I have to say “ if only” about something, but my life is definitely better because of my policy of doing everything possible to avoid that eventuality. And even though it takes an extra minute to do something right, or it occasionally takes an hour or two in my busy schedule to make a personal connection, I know that I'm doing the right thing. I'm buying myself peace of mind and that's the best kind of insurance for my emotional well-being.

    Unlike modern animal scientists, dinosaur scientists cannot sit on a hillside and use telescopes to watch dinosaurs in order to know how they lived and whether they were good parents. Instead, they have to search hard for information from dinosaurs' fossils(恐龙化石) because dinosaurs died out millions of years ago.

    It's very difficult for the scientists to reach an agreement because different results can be got from the same fossils. Many fossils of the same kind of dinosaurs have been dug out from one place. They might have formed when an entire group of dinosaurs got stuck(陷入)all at once. Or they might have been the result of dinosaurs getting stuck one after another over a course of a few centuries. Thus we can say that dinosaurs might have in the first case lived in big groups and in the second lived alone.

    Though there are two different results, dinosaur scientists now generally agree that at least some kinds of dinosaurs lived in big groups. “That's pretty much settled at this point.” Says Paul Sereno. A kind of dinosaurs called Sauropods left behind tracks in the western United States that appear to run north and south, suggesting that they even moved long distances together.

    As to whether dinosaurs cared for their young, dinosaur scientists have turned to the closest living relatives of dinosaurs, birds and crocodiles for possible models. Birds give a lot of care to their young, while crocodiles just help their young to the water. The discovered fossils of dinosaurs sitting on their eggs and staying with their young suggest the parents were taking care of their babies, but we still cannot say that all dinosaurs did the same.

    There is still a long way to go before the above questions could be answered. Dinosaur scientists will have to find more proof to reach an agreement.

    The UN has recognized the contributions of volunteers on Dec. 5, International Volunteer Day. Here, the four things are offered to consider before taking the leap into overseas volunteering.

    Choose your organization carefully

    {#blank#}1{#/blank#}volunteering may be a fundraising mechanism(筹资机制) for a development project. For others, volunteering is fundamental to their programs, and those serving take on professional roles in longer-term development.

    {#blank#}2{#/blank#}

    Volunteers want to help and make a difference, but most know this isn't a purely selfless act. You will learn new skills, broaden your horizons and come to better understand yourself and the world. {#blank#}3{#/blank#} Reflect on your motivations. You want to help reduce global poverty or protect the natural world, but what else? Have you always wanted to travel, but not as a tourist? Work with kids? When you understand your motivations, you'll be in a better position to choose the option that is right for you.

    Work alongside the local community

    Often times, travelers volunteer in isolation(隔离) from the local community in which they are working in. {#blank#}4{#/blank#} This enables you to ensure you are committing to a project that promotes long term and sustainable change.

    A volunteer trip is just the beginning

    {#blank#}5{#/blank#} Further ignite(点燃) the global change maker in you by taking your experience one step further when you return home. Spread the message of your transformative experience to others, helping to spark the change within them.

A. And that's all OK.

B. Know why you're going.

C. Don't assume you know it all.

D. Communities always welcome volunteers.

E. Volunteer travel is a life-changing experience.

F. Some organizations require you to pay your own way, and often include a fee.

G. Make sure to travel with organizations that have strong partnerships with local communities.