题型:完形填空 题类:常考题 难易度:困难
广东省深圳市外国语学校2021届高三上学期英语第二次月考试卷
A few years ago, I was conducting a string of customer service conferences in New England. And once again, my client had 1 a motel(汽车旅馆) for me to stay at in Glen Innes. Everything about the service I received at this motel was beyond what I could ever have 2. I was greeted on arrival, 3 with a handshake and a friendly smile, and 4 to my room. At 6 am the next morning, I 5 a country-style breakfast. As I checked out, the owner of the motel 6 me for staying with him and gave me a fresh red apple to eat as I drove on my way.
The Central Motel in Glen Innes is owned and 7 by David and Rosemarie Bryant and is one of the ten motels in the township. Since that first visit, I have stayed at the Central Motel on several other 8. However, the most significant fact is that in the course of that time I have 9 over 1,000 conferences for over 70,000 people. At nearly all of these conferences, I have told my story about how the great service at the Central Motel and the little extra touch of the fresh red apple on my departure 10 me to stay again.
I have no special rights in the Central Motel, other than being a 11 customer who likes to tell the story of how well I have been 12. My story also supports the idea that word of mouth endorsement(认可) and unsolicited publicity(主动宣传) will follow in abundance if you just treat your customers with sincerity and 13.
If one thing can be learnt from my experience, it is that attention to 14 really matters when it is coupled with genuine and sincere customer service. It also shows that most often it is the little things that 15 in business if you want to create and build long-term loyalty.
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