He's an old cobbler（修鞋匠）with a shop in the Marais,a historic area in Paris.When I took him my shoes,he at first told me: “I haven't time.Take them to the other fellow on the main street ; he'll fix them for you right away.”

    But I'd had my eye on his shop for a long time.Just looking at his bench loaded with tools and pieces of leather,I knew he was a skilled craftsman（手艺人）.“No,” I replied,“the other fellow can't do it well.”

     “The other fellow” was one of those shopkeepers who fix shoes and make keys “while-U-wait”-without knowing much about mending shoes or making keys.They work carelessly,and when they have finished sewing back a sandal strap（鞋带）you might as well just throw away the pair.

    The man saw I wouldn't give in,and he smiled.He wiped his hands on his blue apron（围裙）,looked at my shoes, had me write my name on one shoe with a piece of chalk and said,“Come back in a week.”

    I was about to leave when he took a pair of soft leather boots off a shelf.

     “See what I can do?” he said with pride.“Only three of us in Paris can do this kind of work…”

    When I got back out into the street,the world seemed brand-new to me.He was something out of an ancient legend,this old craftsman with his way of speaking familiarly,his very strange,dusty felt hat,his funny accent from who-knows-where and,above all,his pride in his craft.

    There are times when nothing is important but the bottom line,when you can do things any old way as long as it “pays”,when,in short,people look on work as a path to ever-increasing consumption（消费）rather than a way to realize their own abilities.In such a period it is a rare comfort to find a cobbler who gets his greatest satisfaction from pride in a job well done.

    You're out to dinner. The food is delicious and the service is fine. You decide to leave a big fat tip. Why? The answer may not be as simple as you think.

    Tipping, psychologists have found, is not just about service. Instead, studies have shown that tipping can be affected by psychological reactions to a series of different factors from the waiter's choice of words, to how they carry themselves while taking orders, to the bill's total. Even how much waiters remind customers of themselves can determine how much change they pocket by the end of the night.

    “Studies before have shown that mimicry(模仿) brings into positive feelings for the mimicker,” wrote Rick van Baaren, a social psychology professor. “These studies show that people who are being mimicked become more generous toward the person who mimics them.”

    So Rick van Baaren divided 59 waiters into two groups. He requested that half serve with a phrase such as. “ Coming up !” Those in the other hall were instructed to repeat the orders and preferences back to the customers. Rick van Baaren then compared their take-home pay. 'The results were clear—it pays to mimic your customer. The copycat(模仿者) waiters earned almost double the amount of tips to the other group.

    Leonard Green and Joel Myerson, psychologists at Washington University in St. Louis, found the generosity of a tipper maybe limited by his bill. After research on the 1,000 tips left for waiters, cabdrivers, hair stylists, they found tip percentages in these three areas dropped as customers' bills went up. In fact, tip percentages appear to plateau(稳定期) when bills topped $100 and a bill for $200 made the worker gain no bigger percentage tip than a bill for $100.

    “That's also a point of tipping,” Green says. “You have to give a little extra to the cabdriver for being there to pick you up and something to the waiter for being there to serve you. If they weren't there, you'd never get any service. So part of the idea of a tip is for just being there.”

    There was a doctor in our city who was famous for his skills. Once he received a little child who was badly ill. Thanks to his skill and care, his young patient got well and was soon able to get up and run about again.

    The child's mother was very much thankful to the doctor, and she visited him to thank him for what he had done for her child. “Doctor,” she said, “you have saved my little son. I don't know how to thank you enough. I feel that money alone cannot repay you, so I have made this little purse with my own hands, as a sign of my gratitude. I hope you will accept it.” The doctor stood up and said coldly, “Madam, a little present like that is very nice between friends, but a doctor needs to be paid properly for what he has done.” The lady was so surprised and hurt so much that she could not reply for a moment. Then she said quietly, “Perhaps you will tell me how much your fee is?”

    “Fifty pounds”, he answered.

    The lady opened the little purse and took out four fifty-pound bank notes. She handed one of them to the doctor, and put the other three back into the purse. She put the purse into her handbag and, saying good bye to the doctor, went out of the room.

    One afternoon I toured an art museum while waiting for my husband to finish a business meeting. I was looking forward to a quiet view of the wonderful works.

    A young couple viewing the paintings ahead of me chatted nonstop between themselves. I watched them a moment and decided she was doing all the talking. I admired his patience for tolerating her constant words. Disturbed by their noise, I moved on.

    I encountered them several times as I moved through the various rooms of art. Each time I heard her constant talking, I moved away quickly.

    I was standing at the counter of the museum gift store doing some shopping when the couple approached the exit. Before they left, the man reached into his pocket and pulled out a white object. He turned it into a long cane (手杖) and then tapped his way into the coatroom to get his wife's jacket.

    "He's a brave man," the clerk at the counter said, "Most of us would give up if we were blinded at such a young age. During his recovery, he made a promise that his life wouldn't change. So, as before, he and his wife come in whenever there's a new art show."

    "But what does he get out of the art?" I asked, "He can't see."

    "Can't see! You're wrong. He sees a lot. More than you or I do," the clerk said, "His wife describes each painting so he can see it in his head."

    I learned something about patience, courage and love that day. I saw the patience of a young wife describing paintings to a person without sight and the courage of a husband who would not allow blindness to change his life.

    And I saw the love shared by two people as I watched this couple walk away arm in arm.

    Two of the saddest words in the English language are “if only". I live my life with the goal of never having to say those words, because they convey regret, lost opportunities, mistakes, and disappointment.

    My father is famous in our family for saying, “Take the extra minute to do it right." I always try to live by the “extra minute" rule. When my children were young and likely to cause accidents, I always thought about what I could do to avoid an “if only" moment, whether it was something minor like moving a cup full of hot coffee away from the edge of a counter, or something that required a little more work such as taping padding (衬垫) onto the sharp corners of a glass coffee table.

    I don't only avoid those “if only" moments when it comes to safety. It's equally important to avoid “if only" in our personal relationships. We all know people who lost a loved one and regretted that they had foregone an opportunity to say “I love you" or “I forgive you." When my father announced he was going to the eye doctor across from my office on Good Friday, I told him that it was a holiday for my company and I wouldn't be here. But then I thought about the fact that he's 84 years old and I realized that I shouldn't give up an opportunity to see him. I called him and told him I had decided to go to work on my day off after all.

    I know there will still be occasions when I have to say “if only" about something, but my life is definitely better because of my policy of doing everything possible to avoid that eventuality. And even though it takes an extra minute to do something right, or it occasionally takes an hour or two in my busy schedule to make a personal connection, I know that I'm doing the right thing. I'm buying myself peace of mind and that's the best kind of insurance for my emotional well-being.

    While every dog owner knows their dogs can read their moods perfectly, scientists have always been a little doubtful. Now thanks to some researchers at the University of Veterinary Medicine in Vienna, Austria, we finally have some convincing evidence.

    For their study, biologist Corson Miller and his team exposes eleven selected dogs to digital images of women that were either angry or happy. Half the dogs were rewarded for touching the screen when shown a happy face, while the other half got their treat for selecting those that appeared angry.

    Interestingly, the dogs were not provided with the entire face. Some dogs were shown only upper halves while the others observed lower halves. That's because the scientists believe humans show their emotions on their entire face.

    After some training like how to recognize small differences like the wrinkles between the eyes or the changes in their shape that accompany the happy or angry expressions, the dogs were mostly able to identify the correct expression not only on a familiar face but on a strange face. The researchers concluded the dogs were smart enough to read human emotions.

    They also found those being trained to read angry expressions took a longer time to learn. They guess it may be because dogs find angry faces disgusting, causing them to withdraw quickly. However, once the smart dogs realized they were getting rewarded, the trepidation seemed to disappear. In fact, the dogs had such a good time playing the computer "game" That scientists had a hard time keeping them away from the touch screens after the study was completed.

    The researchers also noticed only dogs with a male owner had a harder time understanding the expressions correctly. Since the touch-screen models were all females, this confirmed what has been observed in previous studies dogs are more efficient at reading facial expressions of people that are the same gender as their owner.