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    Norman Bethune is one of the most famous {#blank#}1{#/blank#} for Chinese people. He was not Chinese, but he gave his life to helping Chinese people.

    Norman Bethune was born in 1890, in Canada. He {#blank#}2{#/blank#} a doctor in 1916. In 1938 he came to China. There were few doctors then, so he had to work very {#blank#}3{#/blank#}. Once, he worked for 69 hours without stopping, and saved 112 people. Although he cut his hand, he did not stop to {#blank#}4{#/blank#} care of it. In the end, he died from the cut.

    Dr Bethune's work with the Chinese soldiers made {#blank#}5{#/blank#} a hero in China. He will be remembered by Chinese people for ever.

    How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !

A: Alan, did you have a good time at Alice's birthday party last night?

B: Well, yes or no.

A: What do you mean?

B: At first, a girl next to me kept talking loudly when we were eating. That {#blank#}1{#/blank#} me mad.

A: I agree. Talking loudly {#blank#}2{#/blank#} eating isn't polite. What did you do then?

B: After the meal, I went to another room and began to watch a movie on TV.

A: How did you feel about the movie?

B: It was scary. Thrillers {#blank#}3{#/blank#} make me scared.

A: So you stopped {#blank#}4{#/blank#} it, right?

B: Yeah, just then Alice came to me and invited me to dance with her. Dancing always makes me {#blank#}5{#/blank#}. I really enjoyed myself in the end.

    There are robots all around us. They are very helpful. Some do very difficult work like flying a plane or {#blank#}1{#/blank#} subway trains. And some do simple work. People put the program into the robots to tell them what to {#blank#}2{#/blank#}.Robots are {#blank#}3{#/blank#} humans in two ways; they work and they have feedback(反馈). They are very important in {#blank#}4{#/blank#}. They can do a lot of work that people can't do.

    In {#blank#}5{#/blank#} daily life, robots are {#blank#}6{#/blank#}, too. People used to hope that robots could help them with their housework. It has now become {#blank#}7{#/blank#}. {#blank#}8{#/blank#}we think robots must look like a real person,  {#blank#}9{#/blank#} in fact, most of the time, they're just look like machines (机器).

    In the future, robots will be smarter. It's possible that we will have robot judges(法官)and robots will help people to do {#blank#}10{#/blank#} things.