阅读短文,从每题所给的A、B、C和D四个选项中,选出最佳选项。
People can't see you when
you're speaking on the phone, but they can hear you. So, the way you speak is
especially important. In fact, researchers have calculated that 80% of communication
over the phone is through your tone of voice; and only 20% is from the words
you use. Here are our top tips on how to speak over the phone.
①Facial Expressions
Your facial expression can influence your
voice. For example, if you smile, your voice will sound warm and friendly, just
the opposite, if you have an angry look on your face, it can make you sound
unpleasant.
②Volume
If you speak too loudly, you could sound
angry. And if you speak too softly, it'll be difficult to hear you. So, speak
loudly enough to be heard clearly, but not so loud that you're shouting.
③Pace
The pace of your voice is how quickly you
speak. And this can show how you feel. For example, an angry person might speak
faster than normal. Or a downhearted person might speak very slowly. Try
speaking a little more slowly than normal. This will make you sound confident, and
it'll make it easier for the other person to understand you.
④Gestures
Gesturing can influence the tone of your
voice. When you gesture, you bring more air into the lungs, which can make your
voice sound warmer. Gestures are also useful to help you stress the right words
or even find the words you need. The best thing about gesturing during a phone
call is that no one can see what you're doing, so you can gesture as wildly as
you like!
⑤Movement
If you're feeling nervous, stand up and
move around. It will reduce the nervousness in your body and help your voice to
sound more confident.
⑥Pauses (停顿)
Using pauses every now and
then can help you to slow down. This will make you sound more confident and in
control. Also, if you pause after giving some new information, it'll give the
other person time to understand it. At the same time, listen to how the other
person uses pauses. They could tell you something about the speaker's feeling. For
example, when a speaker is really angry, he might use pauses and says, "I…am…so…angry…"