Lots of people stress out about talking in front of the class or getting laughed at if they make a mistake in front of an audience. {#blank#}1{#/blank#} The “stress hormones" that your body produces at times like these can actually help you focus.

    But when worry and stress about performing get to be too much, these hormones give people that “red alert(紧急状态)” feeling—the one that causes you to feel cold or sweaty, or get butterflies in your stomach. {#blank#}2{#/blank#}

    Be prepared. {#blank#}3{#/blank#} Rehearse(排练) as much as you can and practice in front of others at every opportunity. Most of all, think positively. Tell yourself “I'll be OK" or “I can do this" even if you are not 100% sure of it

    Look after yourself. Before big performances it's easy to let taking care of yourself slip as you spend too much time on rehearsals and practice. {#blank#}4{#/blank#} Exercise can also help you feel good, and along with sleep and nutrition, is an excellent way of keeping those stress hormones from getting out of control.

    Find out what the experts do. You can find books, DVDs, and online information about how to give your best when you perform, depending on what type of performance you're preparing for {#blank#}5{#/blank#} Or ask the cast of your school play or your drama or music teacher how they beat stage fright. And if your parents or grandparents ever performed, they may have their own secrets to share.

    No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements.{#blank#}1{#/blank#}

1）You should listen actively to what the customer has to say by maintaining comfortable eye contact. {#blank#}2{#/blank#}

2）{#blank#}3{#/blank#} It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint.

3）Talk with the client and discover the best means to resolve his problem.{#blank#}4{#/blank#}In this case it's important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4）A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.

5）Create a procedure for recording different types of customer complaints.{#blank#}5{#/blank#}

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer's complaints and you can improve your service.

E. So it's important to learn to deal with customer complaints efficiently.

F. Don't feel ashamed of the failure in your service or products.

G. There will be times when you'll be unable to resolve the issue immediately.

    Tiny Tomatoes

    Tomatoes come in a variety of sizes, shapes and colors. And the little tomatoes are some of the most fun to grow and are perhaps the most rewarding. 
    Little tomatoes are classified into plum, cherry, grape or currant (醋栗) tomatoes.   {#blank#}1{#/blank#} Plum tomatoes are the largest of the groups listed, and currant tomatoes are the smallest. There are also differences in color, flavor and skin thickness, but these differences are more relative to specific varieties.{#blank#}2{#/blank#}

    Plum, cherry and other small tomato types are fun to grow because they always produce abundant crops of flavorful fruit. They are fun to snack on while working in the garden or while daydreaming about working in the garden.{#blank#}3{#/blank#}They are typically sweeter than large tomatoes, and little tomatoes contain less juice and fewer seeds than large tomatoes.

    To grow little tomatoes, select a site that receives at least six to eight hours of full sun per day. Use a large container set in a sunny spot if a sunny planting site is otherwise unavailable.”

    {#blank#}4{#/blank#}You could also plant seeds, but already-started plants will provide fruit much more quickly. Water infrequently to help plants grow deep roots before the heat of summer arrives.

    Harvest fruits when they are ripe. They will generally slip from the plant at this point.{#blank#}5{#/blank#} Store harvested fruit indoors and unrefrigerated as cool temperatures change the flavor.

A. The best time to grow tomato plants is March.

B. Differences in size matter most commonly here.

C. They are also influenced by growing conditions.

D. Then select plants from the garden center or farmers.

E. All of them are delicious and almost of the same size.

F. These are good additions to salads and cooked dishes.

G. But they should feel firm in your hand at the same time.

The Benefits of Keeping a Journal

    If you want to grow, one important thing you should do is keeping a journal. It may seem simple, but it can make a big difference in your life. I have been keeping journals for years. Writing all the lessons I learn and all the ideas I get has become a habit for me. And to be honest, I can't imagine what my life would be like without it.

    {#blank#}1{#/blank#}

    It prevents you from losing an idea. Have you ever gotten an idea only to lose it later because you didn't write it down?{#blank#}2{#/blank#} But then I developed the habit of writing down every idea that came into my mind as soon as possible. If I'm away from my computer, I usually write it down on a piece of paper that I bring wherever I go. I will then transfer the idea to the journal in my computer.

    It helps you review all the lessons you've learned. By reviewing your journal, you can quickly see the lessons you've learned and the ideas you've gotten.{#blank#}3{#/blank#} You can use the ideas to propel (鞭策) yourself forward.

    {#blank#}4{#/blank#} After keeping a journal for years, you can look back at it and see how far you've gone. Things that were big problems in the past might seem small today. The raw ideas you had in the past might have been realized today.

    It helps you expand your ideas. When you try to come up with a sentence to express an idea, you are thinking actively about it.{#blank#}5{#/blank#} In the end, you will expand your ideas.

A. I often experienced that myself.

B. It trains you to express your thoughts.

C. It allows you to see your progress over time.

D. Just use whatever tool you feel comfortable with.

E. Here are some benefits you will get by keeping a journal.

F. Thinking actively helps you connect your idea to another idea.

G. Then you can do whatever necessary to avoid repeating the same mistakes.

    Venice Carnival is one of Italy's most fascinating yearly events. {#blank#}1{#/blank#} A confusion of color, historical costumes, mysterious masks, and a week of live concerts, street parties and entertainment attract millions of tourists each year. Here's everything you need to know before you go.

    {#blank#}2{#/blank#}

    Traditionally held around Shrove Tuesday and Ash Wednesday, at the start of Lent (40 days before Easter), Venice Carnival ( Carnevale del Veneto ) celebrations can last up to two weeks. {#blank#}3{#/blank#} However, the biggest events, including the official parades and masked balls, are held over the final weekend.

    What to Do?

    Join one of the parades or street parties, and taste traditional Carnival foods such as frittelle, a traditional dessert made only during the festivities. Carnival is the ideal time to experience Venetian culture and traditions. {#blank#}4{#/blank#}You can also take part in a mask-making workshop, tour Venice's cicchetti bars for a bite to eat, sail up and down the Grand Canal on a romantic Venice boat ride, or attend an evening Carnival concert or dinner theater performance.

Things to Know

    St. Mark's Square (Piazza San Marco) is the center of Carnival celebrations with daily parades, performances and other activities. Most Carnival events, except for the masked balls and gala dinners, are free to attend.{#blank#}5{#/blank#} So prepare for cold weather and possible rain, with an average high of 46℉(8℃) in February.

A. When to Go

B. Where to Stay

C. Carnival falls during winter in Venice.

D. Most visitors choose to arrive on the final weekend.

E. It is also one of the oldest festivals celebrated in the city.

F. There's a busy schedule of both free and ticketed events throughout the time.

G. Get into the carnival spirit by buying or renting a traditional costume or Venetian mask.

    Tourism can be both good and bad. Yes, it brings in money for the local economy and creates lots of jobs for locals.{#blank#}1{#/blank#}

    One growing problem is tourists who want to prove that they have visited a destination. They have used paints, rocks, or even keys to write on the Luxor Temple in Egypt, the Colosseum in Rome, Stonehenge in the UK, and many, many other places. {#blank#}2{#/blank#}

    Another big problem in some places has been tourists disturbing (打扰) the local people and life. Some tourists walk around and take pictures of local people without asking for their permission(准许). For example, Chiang Mai University in Thailand and Yonsei University in South Korea have great numbers of tourists visiting their campuses and walking through their libraries, taking pictures of students, and disturbing their studies. {#blank#}3{#/blank#} Some tourists love to party there late into the night, making it difficult for locals to sleep.

    {#blank#}4{#/blank#}Walking in large groups without considering others who need to walk by, crossing roads without thinking of local traffic laws, and many more, can be seen everywhere.

      The only way to solve the problem of terrible tourists is to make sure that you are not one! {#blank#}5{#/blank#} Remember, whenever you step out of your country, you are representing (代表) your country to the rest of the world.

A. But it may also bring some problems.

B. Pass kindness along to future generations.

C. Thousands of tourist sites are being destroyed.

D. Be the best, kindest, most polite tourist possible.

E. The number of problems from tourists is endless.

F. Enjoy the excellent food, and go shopping at the local markets.

G. Another example is Sanlitun, a neighborhood in Beijing, China.